Customer Service Technical Support

COLLEEN ANN MYERS

**** ****** *** ***** ****, MI

**********@*****.***

248-***-****

QUALIFICATIONS:

Microsoft Office Suite and Data Entry

Create and maintain schedules and calendars

Report Processing

Invoicing

EXPERIENCE:

NATIONAL TIME AND SIGNAL

Service Coordinator

Scheduling and dispatch of Field Technicians

Sales support, reviewing quotes, factory orders and purchase orders

Processing of customer reports and invoices

Customer service and technical support

S & K INVESTMENTS

BPO Specialist

Produced invoices to ensure accurate payments

Created reports to determine value of homes

Internal and external home inspections

ELECTRONIC DATA SYSTEMS (EDS)

Video Conferencing Coordinator

Video Conference Center

Created and managed the schedule of local, national, and global meetings

Facilitated video conference meetings and provided technical support

Trained staff and customers on software/hardware programs Team Leader/Scheduling Coordinator (EDS)

GM Card Call Center

Responsible for creating monthly and daily schedules for 100 + employees

Assisted call center customers with questions and concerns

Interviewed potential employees and collaborated in the hiring process

Trained new employees and coached any performance issues EAST TEXAS DISTRIBUTING (ETD)

Office Manager

Managed accounts, answered phones, created invoices, and filled customers orders

Purchased stock and inventory control

Responsible for the payroll of 100+ regular and temporary staff members EDUCATION:

Eastern Michigan University, Ypsilanti, MI

Bachelors of Science Degree, Telecommunications and Film

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