Customer Service Sales

Luis E. Olmeda Sr.

*** ******** ***** **** 863-***-****

Lakeland, FL. 33813 ********@******.***

Skills Summary

•More than ten years successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems.

•Possess solid computer skills.

•Excellent working knowledge using; Citrix, Microsoft Excel, WordPerfect, Microsoft Word and Microsoft Outlook.

•Ability to train, motivate and supervise employees.

•Fluently speak, read and write the Spanish language.

Professional Experience

Regional Manager

2/2016- Present Rhino Pro, Lakeland, FL.

•Manage a crew of four employees.

•Responsible for maintaining current customer accounts.

•Negotiated terms and conditions with dealers to establish a sale and/or new account.

•Schedule weekly appointments for current and new accounts.

•Maintain and update weekly and monthly

•Complete and submit weekly and monthly sales reports.

Inside Sales Specialist

6/2014- 12/2015 Danielle Fence Mulberry, Lakeland, FL.

•Responsible for the customer service and sales calls to the Spanish industry.

•Responsible for the scheduling of maintenance on equipment.

•Maintain and update customer data within our POS.

•Negotiated terms and conditions with customers to establish a sale.

•Ensure customer satisfaction and repeated service.

Maintenance/Grounds Keeper

11/2012- 3/2014 Teen Challenge, Lakeland, FL.

•Responsible for daily up keeping of the property buildings and grounds to include pool.

•Responsible for the care, maintenance, purchasing and inventory of all supplies and equipment.

•Report unusual or extraordinary circumstances regarding the property.

•Maintain property uniformed ensuring a professional appearance at all times.

•Be aware of and operate within OSHA standards and company safety policies.

•Negotiated terms and conditions with vendors to establish cost reduction.

•May supervise others as directed.

Customer Service Representative/OS&D

7/2011-11/2012 Con-way Trucking, Spartanburg, SC.

•Assist customers in locating their freight.

•Responsible for shortage and damages of freight.

•Reporting of damaged freight to shipper.

•Assist with answering incoming calls as needed.

•Suggested shipping upgrades to individual and corporate customers increasing earnings.

•Support various freight service centers throughout the company.

Material Handler/Forklift Operator

4/2011-7/2011 Spherion Staffing, Greenville, SC.

•Responsible for ensuring safety of equipment.

•Scan and set up trailer for unloading of freight.

•Delivering freight to proper destination trailer for delivery.

•Load trailers with outgoing freight.

•Assisted all personnel as needed.

Driver/Foreman

6/2009-12/2009 ABC Professional Tree Service, Greenville, SC.

•Responsible for driving employees to work site.

•Oversee a crew of 6 employees.

•Handle daily job briefings.

•Assist with General Foreman duties as needed.

•Clear power lines for Duke Power.

•Support various power companies during power outages due to storms.

Machine Operator

9/2008-5/2009 Sun Paper, Duncan, SC.

•Responsible for replenishing machine with designated paper material to ensure production flow.

•Assist with machine operation at various processes.

•Other duties as required.

Shipping and Receiving Representative

7/2006-11/2007 Oilmen’s Equipment, Spartanburg, SC.

•Work with 12 sales professionals, responsible for 4 individual corporate accounts.

•Maintain quality control/satisfaction records.

•Implemented and maintained the automation of all shipping and receiving resources.

•Negotiated service contracts.

•Created an automated process for receiving inventory and maintaining control.

Parts Associate/Client Support

10/2003-6/2006 Bauer Compressor Miami, Sunrise, FL.

•Worked with International Industry Mexico, Guatemala, Brazil, Chile, Virgin Islands and Puerto Rico.

•Responsible for all sales in the Spanish industry.

•Instrumental in assisting to ignite revenues up to $60K a month.

•Coordinated shipping & receiving as well as inventory control for the entire International Industry.

•Helped position the presentation of our merchandise/service at various Boat Shows in Miami/Dade, FL.

•Expanded sales through knowledge of the competitor’s offerings.

•Implemented and maintained the automation of all shipping and receiving resources.

Education

2001 Introduction to Computers Atlantic Technical Center, Coconut Creek, FL.

2004 GED High School Diploma

References upon Request

Contact this candidate