Customer Service Manager

Olivia Manas

**** ******* ****** #3-530-***-**** **********@*****.***

Objective

Seeking a position where I can be a member of the team and utilize my business experience to the fullest. Education

2010 Graduate of Winters High School

Skills & Abilities

ORGANIZATION & TIME MANAGEMENT

A problem solver who quickly grasps complex situations and turns them into manageable tasks.

Produce quality work even when under extreme time pressure and deadlines.

Proven ability to understand and follow complex instructions to successful conclusions.

Experience managing and organizing personal time and workload. COMMUNICATION & PEOPLE SKILLS

Consistently maintain a positive attitude and enjoy helping people.

Accurately remember and verbally communicate detailed information.

Cooperatively work with others to produce and deliver required work. Summary

I am skilled in accomplishing multiple tasks to achieve project completion and client satisfaction.

I take pride in having excellent communication skills that have led to productive working relationships with clients and staff.

Organized and detail-orientated; knack for understanding procedures and logistics quickly and acquire new technical skills easily.

Experience

RETAIL SERVICE SPECIALIST OREILLY AUTO PARTS 7/2013 - PRESENT

Parts representative – Assist local shops/Dealers and walk in customers with part orders. Extensive knowledge of automotive parts, tools and basic repair. Advise customers on substitution or modification of parts when identical replacements are not available. Determine replacement parts required, according to inspection of old parts, customer requests, or customers’ description of malfunctions. Ability to read catalogs and use a computer to determine replacement part stock numbers and prices.

Computer Systems – Billing and Account status as well as stock transfers. Cashier walk in customers.

Store Closing – Daily paperwork, accounting of cashier drawers and safe and securing the building. MANAGER TOWN & COUNTRY MARKET 10/2011 – 6/2013

Inventory control & store ordering

Employee work schedules

Deliveries & customer service

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