Customer Service Insurance

Lauren Chapman

Patient Service Specialist - University of Texas Medical Branch

Galveston, TX

******.***********@*****.*** - 281-***-****

Looking for a challenging and rewarding career while providing excellent customer service. WORK EXPERIENCE

Patient Service Specialist

University of Texas Medical Branch - Galveston, TX - February 2015 to Present Provide excellent customer service, check in guests, disposition guests, and financially screen guests. Prepare patient chart for arrival, verify insurance. Review and respond to patient Mychart messages. Sort and deliver faxes. Schedule referrals. Scan in medical documents and records. Patient call reminders. Patient satisfaction phone calls. Sort new prescription orders.

Owner

The Mermaid and Dolphin Bed and Breakfast - Galveston, TX - May 2004 to December 2014 Jeff Reilly 423-***-****

Provide excellent customer service to all guests during their stay and in every encounter. Record and book reservations, Cash handling, answer telephones and guest questions/concerns. Handle guest check- in, including collecting guest information, documentation and payments, explanation of policies and other useful information needed during the stay, and lastly a grand tour of the mansion and its amenities with interesting facts and historical information. Assist with wedding/event planning for guests planning events at the inn. Housekeeping duties: including sanitizing and preparing guest suites for arrival, and daily servicing suites during guest stays. Laundry. Preparation and set up for breakfast, including clean up after. The Mermaid and Dolphin Bed and Breakfast - McAllen, TX - March 2011 to March 2012 to all clients. Duties included filing, tracking patient information and insurance eligibility. Maintained spreadsheets to track when patients required updated insurance eligibility information to avoid interruptions in their supply deliveries. Recorded supplies delivered, visit information and other comments in the patient's file. Also provided customer service and assistance to clients calling the office, helping them with their insurance forms, delivery questions etc.

The Mermaid and Dolphin Bed and Breakfast - McAllen, TX - January 2011 to December 2011 McAllen, TX

December 2011 - January 2011

Seasonal employment

Provide excellent customer service to all customers, helping them to choose products and ring up sales. hostess

The Mermaid and Dolphin Bed and Breakfast - Galveston, TX - May 2008 to August 2008 duties included providing excellent customer service and first impression to all customers. Seat and Accommodate Guests, Clean and Prepare hostess booth, Arrange floor maps, help other employees, run errands.

EDUCATION

license in cosmetology

UNIVERSITY OF THE INCARNATE WORD SAN ANTONIO - San Antonio, TX December 2014

VOGUE SCHOOL OF COSMETOLOGY - McAllen, TX

January 2011 to November 2011

COLLEGE PREPARATORY in Fashion Management

O'CONNELL COLLEGE PREPARATORY SCHOOL - Galveston, TX September 2008 to May 2010

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