Customer Service Representative
Resume:
Maria Catherine Constantino Perillano
** ********* **., ******* ***** Quezon City, 1126
************@*****.***
CAREER OBJECTIVE
A highly skilled Customer Service Representative with 2 years experience in Call Center with exemplary Customer Service and Sales Promoting Skills. I am motivated and hard working, seeking for my next career challenge.
EMPLOYMENT HISTORY
CUSTOMER FINANCE SPECIALIST
Afni Philippines Corp.
July 2014 – present
Job Description:
Responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments. Acts as the liaison between creditors and customers and manages overdue accounts.
Responsible for setting payment arrangements to customers who are still eligible for the extension.
Explaining Billing Enquiries, expediting corrections or adjustment and provides high confidentiality on customer's account.
CUSTOMER ACCOUNT EXECUTIVE
Sitel Philippines Corporation
November 15, 2011 – July 2014
Job Description:
Attracts customers by answering products and services questions, suggesting information about account's products and services.
Resolves products and services problems by clarifying complaint, determining cause of problem, selecting and explaining best solution and following up to ensure resolution.
Explaining Billing Enquiries, expediting corrections or adjustment and provides high confidentiality on customer's account.
Contributes to Team effort by meeting goals and sales quota.
PROFESSIONAL SERVICE REPRESENTATIVE
Natrapharm – Patriot Group of Companies
June 23, 2011 – November 11, 2011
Job Description:
-Making presentations and organizing events/conferences for doctors and other medical staff regarding the products I handled.
-Building and maintaining positive working relationships with medical staff and reaching (and if possible exceeding) annual sales targets;
-Planning work schedules and weekly and monthly timetables for the territory I handled.
-Monitoring competitor activity and competitors' products and developing strategies for increasing opportunities to meet and talk to contacts in the medical and healthcare sector.
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COMPANY NURSE and HR ASSISTANT
Consolidated Paper Products, Inc.
April 2010 – June 2011
Job Description:
-Administer and process the Medical Subsidy Benefits of the company.
-Evaluate treatment undertaken by employees and monitoring healing, advising additional approach.
-Process Government mandated benefits when needed, and coordinate for the Annual Physical Examination of employees.
-Updates Employee 201 Files through weekly filing of documents, and assurance of its confidentiality.
PHARMACY ASSISTANT – CASHIER
Watsons, Your Personal Store, Inc. – The Podium Branch
March 2009 – August 2009
Job Description:
-Receives prescriptions from patients, verifies required information, and dispensing accurate medication.
-Rotates stock, moving older medication to the front of the shelf so it is used before expiration date.
-Assists Pharmacist with inventory by counting drugs and supplies.
-Cashiering procedures.
EDUCATIONAL BACKGROUND
Perpetual Help College – Manila
Bachelor of Science in Nursing
April 2006-April 2008
Philippine Christian University- Mary Johnston College of Nursing
Allied Health and Science Education
March 2004-March 2006
Batasan Hills National High School
June 2000 – March 2004
Batasan Hills Elementary School
June 1994 – March 2000
PERSONAL DETAILS
Birthday: October 5, 1988
Nationality: Filipino
Status: Single
CHARACTER REFERENCE
Available Upon Request.
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