Customer Service Manager

BELINDA WILSON

Contact number 972-***-****

************@**.**.***

Summary

CORE COMPETENCIES & SKILL AREAS

Communication (listening, verbal and written) Confidential Record Keeping, Documenting & Reporting, Customer Relations, Presentations, Complaint Resolution, Energetic, Great Teamwork, Honest and Loyal

Technical & Specialized Skills

I have experience with MS Outlook, Word, Excel, Power Point, faxing, copying, scan and filing.

Professional Experience

SIX AND MANGO, FRISCO, TX 12/7/15 – 09/01/16

Reconcile bank accounts

Run credit check on customers

Enter new equipment into the system

Get credit trade reference on new customers

Run reports to make sure all the equipment is in the correct location

Run reports to verify deprecation on all equipment

Assist customers on the phone

Sort through mail and make deposit for all payments

Make sure we have current certificates of insurance

NEBRASKA FURNITURE MART, THE COLONY, TX12/14 – 12/01/15

Run reports for delivery team

Answer phones and assist customers and delivery team

Resolve issues with orders and delivery time.

Take ownership of customer issues and get them resolved.

TIME WARNER CABLE, PLANO, TX 6/89 to 2/14

Conducted new hire orientation and training on company policies and procedures.

Held meetings for employees to go over all the benefits the company has to offer.

Assisted supervisors and managers with employee development programs.

Conducted internal investigations as needed.

Compiled employee files and kept them up to date.

Built tracking system and maintained employee records for sick time, personal time, and vacation time.

Completed all new hire paperwork, salary changes, and termination paperwork.

Looking through resumes and finding candidates to interview for open positions.

Conducted job fairs.

Conducted phone screen interviews.

Tracked FMLA for employees in the call center.

While working with Time Warner Cable, I also worked as an Administrative Assistant to General Manager and Direct Sales Manager.

Handled accounts receivable, and accounts payable.

Built spreadsheets to track sales and turnover.

Coordinated all employee special events.

Verified time sheets and entered time for employee pay.

I started with the cable company as a customer service representative. I assisted customers with their bills and repair issues. I also worked in the cash office taking customer payments.

Education

High School

Sam Houston High in Arlington, TX

Professional Development

Received Human Resources 101 certificate in 2005

Attend training on Delivering the Presentations and Leading discussions.

Attend investigation training

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