M. DENISE MOUNTCASTLE

acwqk4@r.postjobfree.com

LEADERSHIP AND DEVELOPMENT ORGANIZATIONAL CONSULTANT

QUALIFICATIONS PROFILE

Goal-oriented and analytical professional, with excellent skills and knowledge of leadership, operations management, and consultation honed from solid educational foundation and diverse work experience. Equipped with outstanding work ethic and proven ability to accomplish all assigned tasks within fast-paced environment; as well as to efficiently identify and resolve complex issues. Armed with excellent interpersonal skills along with the ability to maintain solid relationships with various individuals from all levels and backgrounds.

EDUCATION

Master of Arts in Management and Leadership GPA: 3.84/4.00 Dec 2014

WEBSTER UNIVERSITY, WASHINGTON, DC

Professional Medical Massage Therapy Program GPA: 92.73% (term grade average: A)

VIRGINIA SCHOOL OF MASSAGE, BLACKSBURG, VA

Bachelor of Science in Physical Education, with Concentration in Commercial Fitness

RADFORD UNIVERSITY, RADFORD, VA

PROFESSIONAL DEVELOPMENT

- National Certification Board for Therapeutic Massage and Bodywork–Board Certified in Therapeutic Massage and Bodywork 2002–Present

- Six Sigma Lean/Design For Six Sigma (DFSS) Green Belt Certified Aug 2016: Aveda Business Institute

- Heartsaver® Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED)

Aug 2016: American Heart Association

- Human Relations Aug 2016

- Six Sigma and Organizational Goals May 2016

- Creating and Maintaining a Positive Work Environment May 2016

- Leadership Essentials: Motivating Employees Apr 2016

- Force Protection Mar 2016

- Protecting Sensitive Information Mar 2016

- Free Exercise of Religion Mar 2016

- Department of Defense IAA Cyber Awareness Challenge V2.O Mar 2016

- Privacy Act and Health Insurance Portability and Accountability Act Operations Training Mar 2016

- Environmental Management System - General Awareness Training Feb 2016

- Managing Workforce Generations: Introduction to Cross–Generational Employees and Working with a Multigenerational Team Oct 2014

- Team Conflict: The Seeds of Dissent Nov 2014

- Professional Ethics and Standard V I Jul 2014

- No FEAR Act Training Jul 2014

- Suicide Awareness Jul 2014

- Air Force Risk Management Fundamentals Course Feb 2014

- Essentris Training Jan 2014

- Fire Extinguisher Safety Aug 2012

- Communications Planning and Information Distribution Dec 2011

- Standard First Aid May 2011: American Red Cross

- Composite Health Care System (CHCS) Medical Records Tracking I (WBT) 2012

- Composite Health Care System (CHCS) System Orientation I: Basic Skills (WBT) 2012

- Armed Forces Health Longitudinal Technology Application (AHLTA) Service Pack 1 2012

- Self-Certified to type 40 words per minute 2012

- Microsoft Word, Excel, PowerPoint, Outlook, and Access 2010

FUNCTIONAL STRENGTHS

MANAGEMENT AND OPERATIONS

- Collaborated with team members in assessing several administrative processes to accurately determine inefficiencies and create effective solutions

- Advised strategic management methods for the improvement of program operations

- Assessed the program product processes and procedures, which included customer satisfaction by ensuring extensive experience of all members throughout the entire testing process

- Keenly assessed the systems operations to identify the efficiency of compliance with the established goals and objectives

- Enhanced on-time operations by implementing administrative procedures and practices as well as management methods

CONFLICT RESOLUTION

- Identified and analyzed problems; developed and evaluated alternative solutions; and presented effective recommendations

TIME AND RESOURCE OPTIMIZATION

- Ensured quick and efficient response to various increasing expectations to further reduce adverse impacts, subsequently increasing efficiency and productivity

CUSTOMER SERVICE SATISFACTION

- Rendered exceptional customer service while leveraging outstanding relationship and interpersonal skills in delivering the utmost quality, on-time, and efficient service to all stakeholders

- Demonstrated efficiency in providing expert counseling to clients to improve their lifestyle and resolve their issues

WORK HISTORY

AIR FORCE DISTRICT OF WASHINGTON

Medical Support Assistant, Joint Base Andrews, MD Aug 2012–Present

Recreation Assistant, Joint Base Anacostia–Bolling, DC Jun 2010–Aug 2012

XSPORT FITNESS, FALLS CHURCH, VA

Certified Massage Therapist Jan 2008–Aug 2014

Certified Personal Trainer Jan 2008–Jan 2009

LIFE TIME FITNESS, FAIRFAX, VA

Certified Massage Therapist Aug 2007–Jan 2008

JUS MASSAGE, INC., FAIRFAX, VA

Certified Massage Therapist Mar 2007–Jul 2007

RECREATIONAL EQUIPMENT INC., FAIRFAX, VA

Outdoor Sales Specialist Aug 2006–Apr 2007

LIFE TIME FITNESS, FAIRFAX, VA

Certified Personal Trainer Certified Massage Therapist Sep 2001–Nov 2006

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