Customer Service Representative

Aleathia Hudson

*** ****** ***** ***. #* Newport News, VA 23602 Phone: 757-***-****

` E-mail: *********@*****.***

Objective

Entry-level professional with over 5 years providing service and support to the public. Possesses the ability to communicate and motivate customers in a timely manner. Worked with customers from all cultures and economic levels. Multi-tasking ability allows for the use of computer applications for troubleshooting while researching and resolving issues. Self-motivated, highly organized and detailed oriented.

Education

08/22/2011 02/22/2013

Associate of Occupational Science in Computer Network Management

Centura College

Overall GPA: 3.75/ 4.0

08/21/2013 05/20/2014

Associate in Computer Science

Thomas Nelson Community College

Overall GPA: 2.08/4.0

SKILLS

Built quality support systems with the customers

Retained excellent communication skills

MS Windows proficient

Strong client relations

Documentation

Letters and Memos

Type 40 WPM

Active listening

WORK HISTORY

10/24/2014 - Present Materials Handler II

AAFES

Receive merchandise to bo sorted and shipped off to various locations around the world according to what the store has ordered and or is in need of.

Placed labels upon merchandise to be shipped directly to base or store

Sort clothing and shoes to be picked for bases and stores

Pick various medicines, condiments, clothing and shoes according to what the store or base has need of or ordered.

07/14/2008 - 12/16/2009 Customer Service Representative

Tidewater Finance Company

Assured customers of delinquent accounts, identified with customers needs and pursued appropriate solutions to alleviate issues.

Provided arrangements and organized related paperwork.

Advised customers of delinquent furniture accounts while setting up arrangements in a timely manner.

Processed payments via checking account, credit card, mail, Western Union or MoneyGram.

explained billing statements and answered general questions.

04/16/ 2007 09/07/2007 Customer Service Representative

TeleTech

Provided a wide range of support for customers experiencing cellular phone issues.

Assisted customers with activating new accounts and/or activating new and used phones.

Port phone numbers from another carrier.

Process payments via checking account and/or credit card.

Explained and corrected billing statements.

Suspended or added lines and answer general questions.

Aid customers to meet their individual needs.

03/11/2006 01/07/2007 Crew Member

Chick-Fil-A

Provided customer service according to customer s specific wants and requests.

Assisted with food preparation.

Prepared orders placed to customer standards.

Received cash and credit card payments for purchases.

Awards and Achievements

Dean s List- 8/22/11 GPA 3.75

Honors List- 12/5/11, 3/26/12 GPA

Student Council Member

National Technical Honor Society Member

Civic/Community Involvement

Tabernacle of Miracles Ministries

Newport News, VA

Fed the Homeless

Coat Drive

Community Drives and Outreach

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