Department Supervisor. Ability to muti task in fast paced environment.
Resume:
Surjit Pooni
Sacramento, CA ***23
*************@*****.***
Summary of Qualifications:
Strong effective leadership, team building and problem solving skills
Excellent communication and customer service skills
Ability to work well under pressure and to make correct decisions based on policy and procedures
Ability to maintain critical records accurately and timely
Maintains professional and confidential interaction and information according to HIPPA laws
Solid foundation of Discovery Laws
Ability to maintain equipment at a safety level and arrange for any repairs
Geographical knowledge of Central Valley and Bay Area
Technical skills:
Computer applications knowledge
Typing 50-60 words per minute and word processing
Experience in data entry and ten-key
Auditing and Entering Payroll
Professional Profile:
Dependable, highly organized professional offering 9 years of experience in Management. Ability to direct, motivate and train staff to exceed standards in productivity. Demonstrated success in a fast-paced work environment by being proactive and detailed-oriented, adhering to strict time-sensitive deadlines and maintaining a high degree of quality control. Skilled in prioritizing and organizing to effectively assign work to and schedule staff. Ability to coach and develop staff in problem solving. Effective group interaction, with ability to collaborate and delegate appropriately. Well-developed verbal, written, and interpersonal communication capabilities. Skilled at interfacing and building rapport with a diverse group of customers, employees and all levels of management.
Professional Experience:
ABI Document Support Services
Department Supervisor
Sacramento, CA
January 2007 September 2016
Responsible for leading the daily operations of the Field Department, managing Field Staffs job performance and work schedules to ensure high quality productivity, and timely completion of all client orders. Provide strong, effective leadership and a positive, team-oriented work environment that promotes employee growth and development through facilitating field focused training sessions.
Manage and maintain the implementation of all field related policies and procedures.
Re-adjust staffing and re-allocate workload effectively at any time, to accommodate unexpected occurrences and critical situations, and best serve the client.
Delegation of workflow involving clear instructions and follow-up to ensure that delegates will execute instructions properly.
Work with other department supervisors and their staff to coordinate workflow and resolve issues.
Ensure that inquiries from outside departments, clients, and locations are responded to efficiently and effectively.
Propose ideas and implement solutions to location issues and other obstacles to the daily operations. Includes visiting locations when necessary to resolve issues.
Manage, supervise, coach, train, and develop the new and existing field department personnel.
Maintain up to date personnel files for each employee in your team. Prepare proper documentation and conduct employee termination if and when necessary.
Provide feedback, coaching and counseling to employees who are not meeting requirements and expectations.
Recruit field staff and manage the application and interview process.
Recognize and propose ideas for rewarding exceptional individual and/or department performance. Conduct employee performance reviews.
Manage the work schedule of all employees within the field department.
Perform daily audit of field reports. Audit time sheets and mileage/expense reports to ensure accuracy
Participate in operations meetings and serve on special project committees.
ABI Document Support Services
Production Specialist Sacramento, CA November 2006 - January 2007
Assist in preparation of documentation for scanning of records. Scan confidential documents using Kofax and Solcom Software. Archiving and duplicating records on CD's and X-ray films. Quality control by reviewing documents to make sure they fall within the clients specific instructions. Ensure that all images are good quality. Sort, package, bind and ship deliveries to clients.
ABI Document Support Services
Retrieval Specialist Sacramento, CA. May 2006 -November 2006
Providing litigation support services to various clients such as property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services. Responsible for retrieving and reviewing confidential records requested from hospitals, government agencies and various business establishments. Responsible for maintaining an open line of communication with custodian of records. Providing accurate and updated progress to clients through data base. Providing documents to clients in a timely manner.
Education:
Solano Community College Fairfield, CA September 1996- June 1997
Fairfield High School Fairfield, CA
Diploma June 1996
Personal References:
Baljit Pegany
Nurse Recruiter
Kaiser Permanente
Jessie Pooni
Job Developer
Caminar
Rohn Kihm
Field Representative
ABI Document Support Services
Cleopatra Kane
Unit Clerk
Santa Rosa Hospital
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