Customer Service, call center, administrative

Objective To secure a position in an office environment where there is a need for a variety of office management tasks including computer knowledge, customer service skills and organizational abilities.

Experience Alorica 2015-present

Huntsville, AL

Call Center, Customer Care Professional / Temp Trainer

• Inbound calls including transferred sales lead and calls

from current and potential customers.

• Exercise strong interpersonal communication skills with

customers and fellow staff.

• Utilize multiple call center support application to efficiently assist

customers and agents.

• Manage multiple priorities and maintain effective results in a quota driven work place.

• Answer questions / explain product and services to new and

existing customer and the potential value added.

• Assist with the training of new agents and provide supplemental

training for current agents.

Alabama Media Group / The Huntsville Times 1991 – 2014

Huntsville, Alabama

Inside Sales Executive, Classified Sales (1998-2014)

• Sell all types of advertising products niche/online and print products.

• Coordinate Obituary, Pacesetter and Celebrations ads.

• Keep accurate customer records using Salesforce.

• Train new employees on Mactive software system.

• Provide excellent customer service.

Statistical Data Analyst, Retail Advertising (1996-98)

• Perform secretarial, clerical & receptionist duties.

• Prepare reports and statistical data derived from data collected.

• Train new employees on Mactive computer system.

Administrative Assistant, Retail Advertising (1994-96)

• Perform secretarial and clerical duties.

• Handled customer inquiries and complaints.

Copy Carrier, Editorial (1991-94)

• Carried copies from one location to another (part-time).

• Other miscellaneous duties as directed.

Education June 1993 Phillips Junior College Huntsville, Alabama

• A.A.S., Computer Information System.

• Member, Phi Theta Kappa Honor Society.

Enrichment Activities • Member, Huntsville Obedience Training Club (2005).

• 2011 Obedience and Agility Instructor

• Member, Madkins Chapel C.P. Church (1991)

Honors and Awards • 2008, The Huntsville Times Publishers Club.

• 2006, Crystal Report Training, Level I and II.

• 1991 Phi Theta Kappa Honor Society.

• Certificates for leadership and volunteer efforts

References • Excellent professional references available upon request

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