Customer Service Human Resource

Rebecca Holcomb

**** ******** ***** • Horn Lake, MS 38637 • 901-***-**** • ************@*******.***

Objective/Profile

Motivated, personable business professional reflecting a successful 30+year track record in various work environments with a talent for quickly mastering assigned duties and responsibilities. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting stringent company guidelines.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily conform to ever-changing work assignments and duties. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Report Preparation

Written Correspondence

10 Key calculator, MAS computer programs, bank deposits & general office skills

Word, Excel, Outlook,CHAX program (check processing), People Soft (payroll), Source Net and Spend Smart (accounting programs)

Customer Service

Switchboard operations

Accounting/Bookkeeping

Front-Office Operations

Collections/Customer Service

Human Resource

Professional Experience

ACCOUNTING/COLLECTIONS/CUSTOMER SERVICE/PROBLEM SOLVING/HUMAN RESOURCE

Managed all aspects of day-to-day operations as accounts receivable manager. Reconciled accounts, responsible for all verification of credit cards and incoming payments. Posted all monies to appropriate accounts, issued credit and debit memos in accordance with company policy. Issued refunds when necessary. Created daily reports for management and worked with Vice President of company for preparing documentation for auditors.

Assisted Accounts Payable Manager in all aspects of bill paying, validating charges, and extensions of all invoices submitted.

Contacted customers with regard to past due account, collection of payments and often dealt with customer service complaints.

Managed all aspects of the new hire process which include: ensuring the necessary forms were completed, ordered background checks, and drug tests.

Rebecca Holcomb

5720 Patricia Drive • Horn Lake, MS 38637 • 901-***-**** • ************@*******.***

Employment History

MEMPHIS CITY CARTAGE, LLC – MEMPHIS, TN.

Billing Clerk for intermodal cartage. OTR and brokerage freight.

Audited equipment invoices for payment. January 2015 - July 2016. RIF due to buyout and reorganization.

SERVICE CORPORATION INTERNATIONAL/MEMPHIS FUNERAL HOME – MEMPHIS, TN

Posted all payroll hours for eight locations, bi-weekly. Accounts Payable for all eight locations. Ensured all necessary forms, background checks, drug test, etc. were completed during hiring and termination of employment. Payroll Clerk/Accounts Payable/Human Resource Clerk July 2009 - September 2014. Part of major RIF.

STEIN WORLD OPERATING COMPANY – MEMPHIS, TN

Originally place in accounting department thru Account Temps; promoted to permanent position within 6 months. Accounts Receivable Manager/Collections/Customer Service/Accounts Payable March, 2005-June 2009. Part of major RIF.

SACRED HEART LEAGUE – WALLS, MS

Day to day data entry of all records, including accounts receivable deposits and accounts payables. Posted all donations to benefactors’ accounts insuring all right fulfillments were made. Set up new benefactor’s accounts. Responsible for all manual and scanned posting of monies to proper accounts. Researched all benefactors’ addresses to insure proper zip + four for each to reduce postage costs. April 1988 – Sept 2004

RIF when all operations were out-sourced during a downsizing.

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