Customer Service Medical Assistant
Resume:
ISIS ALLEN
****B ANZIO ST. FORT STEWART, GA *****
*********.*@*****.***
OBJECTIVE
To secure a fulfilling position within a reputable company where I can display my passion for great customer care and eclectic work experience within the administrative office, and medical field.
QUALIFICATIONS
3 years of experience as a Medical Assistant
Managed multiple priorities in a fast-paced and rapidly changing clinical setting & also an outpatient surgery center.
Bilingual in both English and Spanish.
Thorough and proficient knowledge of modern office practices and procedures.
Demonstrated great patient care and strong customer service skills, including the ability to maintain patient satisfaction and diffuse difficult situations.
Proficient in general office duties, apt use of all Microsoft Office applications, knowledge of business techniques, office specific software and equipment to ensure the most accurate of patient data entry.
MEDICAL/PATIENT CARE
Execute patient care such as taking vitals, removing of post-surgical staples and bandage, and post -surgical recovery
Keen knowledge of medical terminology and the types of conservative and surgical procedures exercised by physician.
Provide patient education on pre/post conservative treatments and surgical interventions, what to expect, what to do before and after procedures.
Maintain examining room cleanliness between patients, exam room supplies, and equipment
Completed special projects as assigned including organized charts and medical records for established and new patients.
OFFICE/CUSTOMER SERVICE
Checked patients in, answered phones, contacted patients, faxed documents, filed documents, cleaned examination rooms.
Office supply log, patient payment log, accounts receivable, and payment practices/reports.
Demonstrated initiative and responsibility for my work and for others.
Handled insurance authorizations for office visits, diagnostics and medications.
Managed Medical requests, referrals, communication with referring physicians and attorneys to maintain viable referral sources.
EMPLOYMENT HISTORY
2013-2016 Medical Assistant Gulfcoast Spine Institute/Biospine Institute
2011-2013 Patient Concierge Yodalys Home Health
2011-2012 Patient care tech AKJL Homemaker & Companion services
EDUCATION/CERTIFICATIONS
Hillsborough Community College Nursing Associates Science expected grad. 2018
Florida Medical Training Institute Phlebotomist and EKG tech 2011
Learey Technical Center Certified nursing Assistant 2010
School district of Hillsborough County - General Education Diploma 2010
VOLUNTEER EXPERIENCE
Carrollwood Care Center, Brandon Hospital.
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