Manager Customer Service
Resume:
Jay A. Claudio
**********@*****.***
U.S. Marine Corps Veteran
Experience
April 2008– Present Warehouse / Distribution Manager
Holiday Inn Club Vacations Orange Lake Resort
Kissimmee, Florida
Manage all facets of a fast paced warehouse operation at a 2400 room resort. Led department to 4 consecutive resort wide safety awards. Increased storage capacity by 20 % through reorganization and increased focus on utilization of dead space. Responsibilities include supervision of: internal property wide deliveries; inventory stock receiving and put away; reconciliation of purchase orders; guest packages processing. Daily interaction with guests, internal departments and member resorts. Provide input on inventory par levels and procurement cycles; research inventory discrepancies and adjust process or procedure if needed. Solely responsible for the supervision of 10 employees and 1 supervisor.
July 2007– April 2008 Assistant Lift Department Manager
Rooms To Go
Lakeland, Florida
Assist Manager in the daily operations of all facets of warehouse functions, including the supervision of 40 warehouse associates and 7 supervisors Ensure that resources are properly allocated dependent on the needs of the business. Ensure department is adhering to company policy and safety guidelines. Modify work schedules for appropriate coverage. Supervise stocking of merchandise adhering to quality assurance guidelines. Constant management of stock return area of warehouse. Responsible for all Supervisor performance reviews. Ensure maximum production effort by all employees. Demonstrate leadership abilities by guiding employees and leading by example.
August 2005 –July 2007 Operations Manager
Rooms To Go Clearance store
Altamonte Springs, Orange Blossom Trail-, Orlando, Florida
Solely responsible for the supervision of 24 employees. Management responsibilities include the scheduling of personnel, approval of employee hours on E-time software, training and employee review processes. Oversee all clearance store operations which include the management and tracking of customer delivery accounts with third party contractors. Heavy direct customer contact. Troubleshoot customer issues. Responsible for warehouse inventory control with accountability to Store Manager. Fulfill Store Manager responsibilities in his absence.
January 2001– August 2005 Warehouse Supervisor
Tandberg Television
Orlando, Florida
Receive incoming customer units for repair and update RMA status. Solely responsible for the accountability of warehouse inventory; determine demand of anticipated supplies for the department which includes the purchasing of all supplies; initial drafting of documentation adhering to various international Customs requirements; responsible for the enforcement of in-house security policies demonstrating effective leadership ability; instrumental in the daily interaction and coordination of departments for assurance of meeting all client deadlines from inception through delivery; responsible for the overall supervision of daily activity within the department utilizing effective communication with all co-workers; daily data entry of inventory and purchasing requisitions utilizing the J.D. Edwards inventory system, responsible for the supervision and preparation of warehouse unit for annual audit.
November 1996 – January 2001 Warehouse Manager
The Stephan Company
Pompano Beach, Florida
Responsible for the management of a team, which included the scheduling of personnel and monitoring of daily progress; prioritized daily assignments and supervision of personnel; total accountability for the production process; scheduled delivery and pick ups for department; quality assurance of end product; handling of logistical details; overall management responsibility of day-to-day activities; responsible for the supervision and preparation of department for annual audit performed by outside auditing company.
January 1993 – November 1996 Security Officer
Effective Security
New York, New York
Responsible for the enforcement of all security policies; handled and reported all safety hazards in accordance with New York City Compliance Codes.
December 1989 – January 1993 U.S. Marine Corps
Camp Lejeune
North Carolina
Fire Team Leader
Supervisory responsibilities in Operations Desert Shield and Desert Storm
Awarded Kuwaiti Liberation and Combat Action medals
Skills Supply Chain Management professionals certifications: Customer Service Operations, Supply Chain Management Principles; Certified Forklift Operator; UltiPro software; Oracle; Kronos software
Speak, read and write Spanish fluently.
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