Customer Service Administrative Assistant

Brittney Brown

Houston, TX

*********.****@*****.*** - 310-***-****

A highly creative and results-driven management professional with more than 10 years experience in administrative, sales, and customer service. Expertise in strategic planning, multitasking, and consumer relations.

Authorized to work in the US for any employer

WORK EXPERIENCE

Uber Expert

Uber Technologies Inc. - Houston, TX - September 2016 to Present I set up driver accounts, assist with technical and customer service issues, and provide information for the best driving experience.

Administrative Assistant

FYCC - Studio City, CA - June 2015 to July 2016

I qualify clients for credit repair by reviewing their reports and researched the best methods and practices to establishing credit through use of educational programs and software provided by company. I also create, sort and mail letters to bureaus on behalf of client as well provide quality customer care for whomever is visiting or calling the office.

Customer Service Representative

Midway Car Rental - Beverly Hills, CA - June 2013 to November 2015 I responded to customer inquiries about vehicle availability and cost, procured vehicle bookings, ex- plained rental agreement terms, and responded to customer inquiries and/or complaints via in-person, phone, letters, or email. I showed customers to their vehicle to inspect and review special features of the vehicle rented as well as checked mileage and inspected vehicle damage upon vehicle return. In addition I managed cash and credit card deposits and ensured compliance with departmental and company policies. Personal Banker

Wells Fargo - Rialto, CA - May 2010 to October 2013 I qualified customers for bank accounts and other financial products customized to their needs, bal- anced cash accounts daily, lock and unlocked bank vault, rotated ATM machines, processed and prepped money for courier, and performed teller transactions and gave approvals. I also opened/ closed store, created and managed a fair and organized work schedule for platform and attended Stage Directing Class (additional educational opportunities within company).

ADDITIONAL INFORMATION

I have excellent team building & training skills, am proficient using Microsoft Office, have the ability to make independent decisions in accordance with policies and procedures, and excel in organizational and planning requirements. I possess the ability to make independent decisions, analyze and evaluate an array of information, as well as easily adapt to financial software used by company.

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