Customer Service Manager

Karen N. West

*** **** ****

Lincoln Park, MI ***46

734-***-****

**************@*****.***

Objective

My objective is to obtain a position that utilizes my skills and traits to the fullest. And to become a good team member..

Employment

Paul G. Sharrow CPA 2015 tax season

Plymouth Michigan

Duties:

Tax Preparer 1040 return

Creative Solutions

Ultra Tax

Accounting and year end work, and payroll reporting.

Aristocat Transportation April 28, 2015

Warren, Michigan

Duties:

Customer Service

Dispatch

Reservations

QuickBooks accounting

Billing and collections

Worked in Fasttrack program

RD Franchi, CPA, PLLC February 1, 2015 - April 19, 2015

Waterford, Michigan

Duties:

Tax Preparer

Ultra Tax

Tedder Whitlock Consulting October 21, 2013 - January 7, 2015

Livonia, Michigan

Duties:

Creative Solutions

Ultra tax

QuickBooks

K.Bozman’s Tax Service January 1998 - October 21, 2013

Allen Park, Michigan

Duties:

Office Manager

Prepare business and personal taxes

Payroll for small businesses

Quarterly reports

Daily use of QuickBooks and Drake Tax Program

Daily use of internet and Microsoft programs

Answering multi-line phone

Scheduling client appointments

Handling and maintaining personal client files

Contacting and solving client issues with IRS and Michigan State Employees

Collection issues

Billing clients

Creating professional letters for the clients to send to the IRS

Maintain privacy of client’s personal information

Properly dispose of unneeded clients documents

Sidley Diamond and Tools, July 1993 - January 2000

Garden City, Michigan

Duties:

Hand set diamonds on carbon rolls

Properly proportioning epoxy glue mix to secure diamonds

Memorizing and completing multiple strategic patters learned from blue prints

Safely transporting completed set carbon rolls

Maintaining time schedules and due dates

Education

1975 -1979 St. Alphonsus, Dearborn MI

High School Diploma

Maintained above average grades

1979-1982 Henry Ford Community College, Dearborn MI

Completed multiple classes including accounting and basic required classes

Other Experience and Further Learning

Registered RTRP (registered tax return preparer) with IRS

Retains a IRS pin number

Yearly tax classes and seminars (most through NATP)

Completion of multiple payroll classes

Attendance of yearly unemployment seminar through the state of MI

References

References are available on request.

Contact this candidate