KRISTE A. HERNANDEZ

**** **** ******* *.

PINELLAS PARK, FL 33782

C: 813-***-**** acwp34@r.postjobfree.com

PROFESSIONAL SUMMARY

Offering vast knowledge of banking regulations and compliance procedures. Dedicated to

maintaining professionalism and integrity. Focused on customer service, efficiency and

achievement. Goal-oriented and multi-tasked who excels as a team leader. Twenty plus years

background in consumer financing, loan administration, default management and customer

service. Excellent analytical and communication skills.

WORK HISTORY

CRESCENT BANK & TRUST

Loan Officer Assistant II Tampa, FL July 2012 - Current

Process / review contracts to be sure in compliance with company SOP.

Calculate and verify income / customer information for accuracy.

Expedite loan documents to funding department.

Communicate with both internal and external customers to provide proper guidance.

MCNICHOLS CO

Administrative Assistant of the Credit Department Tampa, FL January 2007 - July 2012

Liaison for multi-line phone system and all departments.

File mechanic liens and notice to owner / follow through.

Make collection calls for the department.

Created documents and forms via word and excel for credit department.

SWANN HOLISTIC HEALTH SOLUTIONS

Personal Assistant Tampa, FL June 2003 - December 2006

Maintain customer relationships via answering emails and returning phone calls.

Created and maintained excel spreadsheet reports to track sales of supplements.

Created and maintained instructional protocols for clients.

Responsible for inventory and ordering as needed.

CHASE MANHATTAN BANK

Team Lead Senior Collector Tampa, FL January 1992 - May 2005

Handle incoming calls on multiple lines / automated dialing systems.

Implement hardships programs for customers to save company revenue.

Prepare and maintain collection reports for Southeast Region.

Secure collateral as needed to save company revenue.

EDUCATION

HIGH SCHOOL DIPLOMA

Chamberlain High School

Tampa, FL 1988

Business

Hillsborough Community College

Tampa, FL 1990

SKILLS

Written and verbal

Proficient in Microsoft Office

Problem solving and multitasking

Organizational and analytical

Self motivated and positive attitude

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