Cheryl D. Jacobs

**** *********** **** *****

Westerville, OH 43081

(614) 622 - 3858

With over 30 years of diversified experience as an Information Technology professional having 15 years of Quality Assurance specific activity including more than 10 years as a QA Test Lead. Experience in testing Client/Server, Web,

Data Conversion/Data Warehouse (ETL) applications in various domains such as Insurance, Financials, Retail and Pharmaceuticals. Expertise in System Analysis, System Design, Documentation and Implementation. As a Lead Analyst

I have worked and maintained close communication with Project Manager, Development Team Lead, Business Analysts and End-Users. I have extensive experience in the creation of Test Plans, Test Strategy, Test Cases and Scenarios and both Manual and Automated Test scripts.

Professional Summary

Experience in performing Manual and Automated testing using QuickTestPro, Quality Center, HP ALM,

Rational ClearQuest, Rational ClearCase, and Visual Studio Team Foundation Server.

Well versed with Smoke, Black Box, White Box, GUI, functional, regression, system, integration, negative,

User Acceptance (UAT), load/performance, browser compatibility testing.

Extensive experience in Test planning, Test execution and Test results analyses.

In-depth participation in Design reviews and Requirement analysis with development team and the client.

Good knowledge of Software Development Life Cycle (SDLC) and Software Test Life Cycle (STLC).

Experience in testing of Extract Transform and Load (ETL) processes on Teradata.

Worked in Data Warehouse projects having different database source systems like SQL server,DB2, Oracle etc.,

RDBMS concepts and working experience in Oracle, SQL Server.

Experience in Configuration and Change Management using Visual Source Safe and SharePoint.

Good understanding of Web Applications/Web Services architecture.

Highly motivated, detail oriented, versatile self starter able to work independently or as a part of a team,

with proven ability to produce high quality results while under pressure.

Work Experience

May 2015 – Present (TekSystems) Thirty-One Gifts, LLC, Columbus, Oh

Sr. QA Consultant

Serve as test coordinator for all (non-FTE) test team members.

Work with BAs and PMs to drive project test execution against established program schedules across multiple teams.

Capture and maintain execution progress and defects statuses using TFS.

Participate in ‘3 Amigos’ team sessions with BAs and Dev team members to define and develop User Stories, etc.

Review and approve technical documentation (i.e. Test Plans, Test Cases, etc.).

Interact regularly with counterparts across departments (SME and Lead Developers) for projects.

Develop and execute SQL queries for back-end data validation processes.

Identify, plan and execute cross browser validation scenarios for website testing across devices (computer, mobile phones, and tablets).

Conduct execution of manual test scripts for all aspects of application.

Support production level issue remediation as QA representative on the Break-Fix Management team.

February -- April 2015 (Fahrenheit IT) Limited Brands, Columbus, Oh

QA Test Lead

Drive project test execution to completion against established program schedules across multiple testing teams.

Create and maintain program level documentation such as Test Strategy, Test Execution Schedule, etc., for reporting to program level management.

Review and approve technical documentation (i.e. Test Plans, Test Cases, etc.).

Interact regularly with counterparts across departments (SME and Lead Developers) for projects.

Capture and maintain execution progress and defects using ALM testing tool suite.

Conduct daily status meetings with development and test team members.

Provide regular input to upper management via weekly status and activity reporting.

Maintain project documentation using SharePoint tool.

October 2014 – December 2014 (Modis Consulting) JPMChase, Columbus, Oh

Sr. QA Consultant

Create and maintain program level documentation.

Define and create test scripts for validation of application enhancements.

Coordinate, schedule and manage application certification project activity.

Participate in ‘3 Amigos’ team with BAs to develop Gherkin scripts and scenarios for new application features.

Perform application validation for UAT regression testing.

Interact regularly with counterparts across departments (BA and Developers) for projects.

Capture and maintain execution progress and defects using ALM testing tool suite.

Assist project team in ITSM production release activities.

Attend daily testing status meetings with LOB representatives, BAs and QA team members.

Provide regular input to upper management via weekly status and activity reporting.

Maintain project documentation using SharePoint tool.

February 2014 – October 2014 (Modis Consulting) Limited Brands, Columbus, Oh

QA Test Lead

Drive project test execution to completion against established program schedules across multiple testing teams.

Create and maintain program level documentation such as Test Strategy, Test Execution Schedule, etc., for reporting to program level management.

Review and approve technical documentation (ie. Test Plans, Test Cases, etc.) as developed by test analysts.

Interact regularly with counterparts across departments (SME and Lead Developers) for projects.

Capture and maintain execution progress and defects using ALM testing tool suite.

Conduct daily status meetings with development and test team members.

Provide regular input to upper management via weekly status and activity reporting.

Maintain project documentation using SharePoint tool.

June 2013 – February 2014 (TekSystems) Franklin University, Columbus, Oh.

Sr. QA Analyst

Drive project execution to completion within an Agile environment.

Assist Business Analyst in determining User Stories and Acceptance Criteria.

Execution of test validation scripts and recording of findings in accordance to Acceptance Criteria.

Create and maintain documentation such as Test Cases and User Stories (Pivotal Tracker)

Interact regularly with development team and business analysts.

Develop and maintain Regression test suite library.

Jul 2012 – Apr 2013. (Oxford Consulting) Ohio Bureau of Worker’s Compensation (BWC), Columbus, Oh.

QA Project Test Lead

Drive project test execution to completion against established program schedules for testing team consisting of nine (9) analysts for data conversion initiative.

Create and maintain program level documentation such as Test Strategy, Test Execution Schedule, etc., for reporting to program level management.

Review and approve technical documentation (ie. Test Plans, Test Cases, etc.) as developed by test analysts.

Interact regularly with counterparts across departments (SME and Lead Developers) for projects.

Provide regular input to upper management via weekly status and activity reporting.

Coordinate and provide in-house training for project team members.

Establish and maintain testing repository using Visual Studio Team Foundation Server and Test Manager tools.

Maintain project documentation using SharePoint tool.

Jul. 2010 – May 2012. (Sogeti, LLC) Abercrombie & Fitch, New Albany, Oh./Battelle, Columbus, Oh.

QA Project Test Lead / Business Analyst

Drive project test execution to completion against established program schedules across the project testing team consisting of four (4) test analysts.

Create and maintain program level documentation such as Functional Test Strategy, Test Execution Schedule, etc., for reporting to senior management group.

Review and approve technical documentation (ie. Test Plans, Test Cases, etc.) for project initiatives for International Stores releases.

Interact regularly with counterparts across departments (SME, Business Analysts, and Developers) for projects.

Provide regular input to upper management via weekly status and activity reporting.

Provide pre- and post-production release validation support across project lines.

Provide in-house training for new project team members.

Facilitate quarterly testing Boot Camp training sessions for new hires (at Sogeti offices).

Feb. 2010 – Apr. 2010. (Collabera) Nationwide Financials, Columbus, Oh.

QA Project Test Lead

Drive project test execution to completion against established program schedules across three project teams.

Create and maintain program level documentation such as Functional Test Strategy, Test Execution Matrix, etc., for reporting to senior management group.

Review and Approve technical documentation for various project initiatives across NA, Canada and UK offices.

Interact regularly with counterparts across departments (Business Lead, Solution Lead, Architect, Project Mgr.) in multiple office locations.

Provide regular input to upper management via weekly status and activity reporting.

Assist Release Team in daily activities of monitoring current, as well as, in the preparation of upcoming cycles.

Provide pre and post production release validation support across project lines.

Jan 2009 - Feb 2010. Franklin University, Columbus, Oh

Unemployed / Student.

Completing bachelor degree in Management and Organizational Leadership at Franklin University.

Dec 2007 – Jan 2009. Sophos, Inc., Dublin, Oh

QA Test Supervisor.

Administrator for Quality Center testing execution and analysis repository.

Manage ‘Core’ application testing teams consisting of two groups (14 members).

Drive project test execution to completion against established program schedules.

Create and maintain program level documentation such as Functional Test Strategy, DogFood Test Strategy, Detailed/Low Level schedule, Test Execution Matrix, etc., for reporting to senior management group.

Review and Approve technical documentation for various project initiatives across NA, Canada and UK offices.

Interact regularly with counterparts across departments (Dev, Doc, Translation, Engineering, IT) in Canada and UK offices.

Provide regular input to upper management via weekly status and activity reporting.

Assisted in the establishment of guidelines for use of the Test Director repository for project.

Coordinated and Managed peer reviews of testing documents (scenarios/scripts).

Provide resource (human and equipment) input for project planning.

Conduct new member training; coordinated mentoring partnerships among team members.

Created or updated procedures (and associated documentation) to allow more efficient auditing of resource activity (i.e. – status reporting, project kick-off checklist, test execution matrix, etc.)

Managed project to establish Regression Improvement process for QA Sustaining team.

Managed project to restructure the existing Smoke Test process for Core and Sustaining teams.

Provided evaluation and proposal for implementation of Quality Center as replacement for incumbent application (TestLog).

June 2007 – Dec 2007. (Robert Half Technologies) Worthington Industries, Worthington, Oh.

IT Testing Project Coordinator.

Responsible for monitoring daily testing activities through the various testing phases including Business Validation, Joint Unit Testing (Integration), CEMLI System, Performance and End-to-End. Facilitated daily testing status teleconferences and on-site meetings.

Assist in the creation of and maintain ownership of project plans and schedules. Validate daily progression of defects via the CARS defect tracking system. Provide various statistical report to upper level management for analysis and review.

Assist Release Team in daily activities of monitoring current, as well as, in the preparation of upcoming cycles.

Serve as Liaison between testing teams and Project Management Office. Responsible for maintaining project resource allocations and schedules using the Primavera management tool.

Jan 2006 – June 2007. (Robert Half Technologies) Cardinal Health, Inc. Dublin, Oh.

QC Test Lead.

Managed, led and coached personnel / resources of four teams, total of 11 team members.

Determined resource requirements, task assignments.

Developed project schedules and traceability matrices.

Developed test plans and procedures from a system and customer perspective.

Managed and reported project status. Led teams in the timely completion of testing activities.

Coordinated team efforts with external project personnel.

Authored and maintained test execution schedules and project plans.

Responsible for the coordination, planning and scheduling of testing activities for the Pedigree implementation of the Customer Service and Supplier sub-system applications to include Cardinal.com and CSW.

Reviewed and approved Functional and Technical Requirements and supporting documentation.

Assisted in the establishment of guidelines for use of the Test Director repository for the Pedigree project. Authored test plans, scenarios and scripts. Reviewed peer testing documents (scenarios/scripts).

Executed manual test scripts using Test Director and Quality Center. Monitored and reported test execution and defect status.

Provided project status reports to project leads and upper management.

Aug 2005 – Oct 2005. JPMChase/BankOne Corporation, Columbus, Oh.

QA Test Analyst.

Responsible for the monitoring of daily testing activities.

Responsible for updating Quality Center defects database.

Facilitated daily teleconferences with application and testing team leads for testing activity review sessions. Generated daily statistical reports in support of testing activities.

Validated daily processing of test scripts via the Test Lab within Quality Center.

Monitored test cycle execution schedules to track tasks as well as overall process completion percentage(s). Provided periodic (throughout day) status updates to upper management.

Assisted Release Team Lead in daily activities of monitoring current, as well as, in the preparation of upcoming cycles.

Assisted Release Team Lead in conducting weekly status meetings by co-facilitating, preparing necessary documents and providing follow-up on key issues.

Jun 2004 – Mar 2005. Accenture National Security Services, Columbus, Oh.

CST Team Lead.

Led team members in timely completion of task to capture and document “Requirements” for ‘A0_’ (requisition) transaction processing.

Updated and maintained ReqPro repository with information obtained during “Requirements” gathering task.

Led team members in the timely completion of task to design a ‘requisition’ Shared Object Model; utilizing both unfamiliar technologies and methodologies.

Designed Logical Data Model based on information obtained during creation of SOM.

Met established deadlines for all identified product deliverables to client.

Met established deadlines for ‘dispositioning’ of client feedback as pertains to product deliverables. Managed personnel / resources of four member team.

Managed and reported project status. Coordinated weekly team status meetings.

Coordinated team efforts with other/external project personnel.

Assists AV Testing team in development of test conditions/scripts.

Oct 2002 – Feb 2003 American Health Holding, Inc., Westerville, Oh.

Quality Assurance Consultant.

Participated in Business Requirements Analysis.

Assisted in definition and creation of Business Process Flow documentation for use in Screen Docs and Programmer Docs.

Authored Quality Assurance test plans, scenarios, and scripts for both manual and automated testing processes.

Used Mercury Interactive tools (Test Director, Astra Quick Test, etc.) to monitor and report execution and defect statistical information to upper management.

May 2000 – Sep 2000 SubmitOrder.com, Dublin, Oh.

Oracle Consultant.

Performed code review of PL/SQL program blocks for e-commerce and e-distribution center.

Configured Oracle Inventory Application for client information processing to include Sales Orders,

Credit Card Authorization,

Tax and Discount, Inventory Adjustments and Message processing.

Participated in Testing and QA activities. Assisted in preparation of and tracking of project plans.

Jun 1999 – Mar 2000 Erickson Retirement Communities, Catonsville, Md.

Director Data Integration./ Data Architect

Served as Project Manager for various ‘high profile’ corporate initiatives: CDS Remediation project / ERP- JDE Implementation project / Data Integration & Data Warehouse project. Directly supervised three team members ( Database Administrator, Programmer/Analyst, Data Integration Specialist).

Provide technical leadership in the planning and implementation of the JDE application – specifically the data conversion and security activities.

Provided direct support for all corporate applications within varied Lines of Business (Property Management, Census Management, Incident Reporting, Resident Life, Physician Practice Management, Point of Sales, General Services/Work Order System).

Served as Senior Database Administrator. Provided mentoring to direct reporting staff and

other IS Business Analyst staff members.

Designed global application architecture for existing systems.

Developed project plan for development of data warehouse.

Participated in vendor selection for project implementation. Responsible for acquisition of required software and licensing for selected applications to include Oracle. Responsible for scheduling of application upgrades and changes.

Nov 1998 – Jun 1999 Department of Unemployment/University of Md. College Park, Md.

Oracle Consultant.

Responsible for the design, development, testing and implementation of

proto-type model for the Unemployment Insurance Wage Record Interchange System (UI

WRIS) application.

Designed PL/SQL sub-programs to interface between Oracle 7 & 8 database instances and QuickBooks software (COTS) package for implementation of ‘Billing’ application to be used nationally.

Created documentation for same. Served as Database Administrator; responsible for the design, implementation and documentation of backup and recovery procedures for Oracle database(s) in client/server environment.

Aug 1997 – Nov 1998 The Ryland Group,. Columbia, Md.

Senior Systems Engineer

Responsible for the maintenance of the Marketing/Automated Computer System (MACS) and Risk Management (RM) applications developed using a combination of Cobol and Oracle Forms 3.0 and PL/SQL (triggers and stored procedures).

Developed and maintained reports using Oracle Reports, SQR and Crystal Reports.

Used MS Access to develop proto-type and test database systems.

Jan 1997 – Jun 1997 Duty Free Int’l, Inc. Glen Burnie, Md.

Oracle Programmer

Responsible for the analysis, design, development and implementation of customized (in-house) applications (forms and reports) utilizing Oracle design and development tools such as

SQL*Forms, PL/SQL, SQL*Plus, Oracle Reports and SQL*ReportWRiter on an

Unix/Sequent platform.

Provided 24/7 DBA support for all production database instances.

Performed duties of Application Administrator to include data and application maintenance for

Oracle Financial system.

Developed in-house vendor application to integrate with financials product.

Responsible for establishing, monitoring and maintaining properly tuned and functioning

database environments at minimum levels of 85%- 90% efficiency.

Oct 1995 – Jan 1997 Computer Sciences Corporation, Calverton, Md.

Senior Member Technical Staff-Programmer/Analyst

Responsible for the analysis, design and development of a national application for the Department of Agriculture’s Forestry service to aid in the consolidation and standardization of existing information system applications.

Responsible for the re-hosting of existing legacy application for major insurance corporation to a networked Windows workstation environment hosted by Unix servers.

Application was converted into Oracle Forms 4.5; designed context sensitive menuing system to overlay application forms.

Jun 1995 – Oct 1995 Naval Academy - Metters Industries, Inc. Annapolis, Md.

Principle Computer Systems Analyst

Responsible for the analysis, re-design, development, upgrade and migration of existing legacy (Data General) applications to an Oracle 7.0 database using Oracle’s CASE 5.1, Forms 4.0 and Designer/2000 tools on an Unix/.HP6000 environment.

Mar 1995 – Jun 1995 Injured Workers Insurance Fund,. Towson, Md.

Oracle System Analyst

Responsible for the conversion, upgrade, testing and maintenance of Oracle applications in a VAX environment from SQL*Forms 2.3 to Forms 3.0.

Jun 1990 – Feb 1995 Computer Sciences Corporation, Kirkland AFB, NM.

Member Senior Technical Staff (A) - Programmer/Analyst,

Responsible for the design, implementation, verification and documentation of software applications in support of the Automated Data Processing Inventory Management System.

Responsible for maintaining program performance level for applications designed using various languages and development tools ranging from Dbase and Clipper to Oracle, Cobol and Pro*C/C. Provided Oracle support for numerous applications residing on both the PC and LAN environments on Dos and Unix platforms.

Provided manpower and task status reports for use in upper management reporting.

Re-designed various stand-alone applications for the LAN.

Constructed and maintained Systems Administrator responsibility for LAN servicing approximately 30 users.

Coordinated and conducted user training courses.

Responsible for design, analysis, documentation and implementation of new business application systems as well as the maintenance of existing systems.

Provided technical support solutions for new and existing issues.

Created technical documentation for software such as Preliminary Design Document (PDD), Critical Review Design (CRD), Formal Qualification Review (FQR), Software Test Plan (STP) in accordance with the government’s Customer Document Requirements Listing (CRDLs) A008, A009 and A022. Designed, coordinated and conducted user training courses for new and existing applications.

Jul 1989 – Jun 1990 ITT Federal Electric Corporation, Phillips Laboratory, Edwards AFB, Ca.

Business Analyst, III

Responsible for the design and development of applications using Pro*Cobol and SQL*Plus to interface with existing Oracle database systems.

Responsible for tuning and maintaining performance levels of production applications.

Responsible for the creation and editing of Software User Manuals (SUMs) and Programmer Design documents (PDDs).

Responsible for the maintenance of Network Accounting system.

Converted applications from Cyber S2K to VAX/Oracle environment utilizing Oracle Forms/Reports/Menu/SQL*Plus tools.

Oct 1988 – Jun 1989 Lockheed, SSI, Panama.. Howard AFB, Panama.

SARSS System Analyst

Organized and maintained a Quick Service Supply (QSS) center for the

Material Management Support warehouse.

Defined and maintained stockage control levels

for the QSS department.

Responsible for maintaining replenishment items.

Jan 1987 – Jun 1988 Synoptics Corporation,. Corozal, Panama.

SARSS System Analyst

Supervised production section of Material Management Support.

Organized and maintained the I/O library.

Managed I/O control section.

Performed duties of Programmer/Analyst for the DAS3 (U.S. Army proprietary) computer system.

Served as backup computer operator for same.

Responsible for the scheduling and processing of daily production cycles.

Jan 1982 – Jun 1986 US Army, Walter Reed (WRAIR) / Fort Clayton, Panama

Computer Programmer/Analyst

Responsible for developing and maintaining business programs for the institute.

Designed centralized and specific stand-alone programs for both the APPLE and IBM environments. Supervised day shift personnel in both programming and operations sections of department.

Responsible for the maintenance of the system operation programs; scheduling of production cycles and I/O library.

Organized and trained personnel in use of I/O control logging system.

Responsible for the receipt, processing and distribution of production cycle data and output.

Informatica Data Mapping and Translation Training: PowerMart 4.7 / PowerCenter 1.7 (2000)

Rational Software Corporation: Rational Rose ClearCase (2000)

Mercury Interactive Testing & QA Training: WinRunner / LoadRunner / TestDirector (2000)

MS Project – Project Manager Training (1999)

Oracle Education: Oracle Applications Extensions (2000) / Oracle Alerts (2000) / Oracle – OE, INV (2000) / Oracle Financials - A/P (1997) / PL/SQL & Advanced PL/SQL (1997) / Developer/2000 & Designer/2000 (1995) / Database Administration – ver. 6.x/7.x (1993, 1995) / Oracle Forms Development (1991) / Oracle SQL*ReportWriter (1991) / Oracle CASE tools (1991)

JDEdwards Education: Common Foundation (1999) / CNC Foundation (2000) / System Administration (2000) / Deploying Packages and Modifications (2000)

VAX Digital Equipment Corporation – Datatrieve (1984)

United States Army School of Computer Science (1982)

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