Customer Service Administrative Assistant
Resume:
RAMON D. ALSTON
***********@*****.***
OBJECTIVE: To obtain a position that offers challenge, commensurate compensation and career development opportunities.
QUALIFICATIONS: Eleven years providing office administrative, clerical and technical support including handling confidential information. Skilled in Word, Excel, Access, PowerPoint, Microsoft Outlook, Windows XP, Windows Vista, Windows 7, AS400, Lotus Notes, Subject matter expert at Salesforce.com. Accustomed to meeting tight deadlines. Excellent telephone, filing, interpersonal and organizational skills. Experienced in meeting planning and travel arrangements.
EMPLOYMENT HISTORY:
RuffaloNoelLevitz, LLC Tucker, GA Dec 2010 –
Title: Client Services Administrator
Provide software support for Microsoft Dynamics (Enrollment Manager) via telephone communications/Instant Message/email with end-users.
Perform diagnostics and troubleshooting of software and connection issues, create and maintain user access utilizing Active Directory.
Concentra/Viant/MultiPlan Alpharetta, GA May 2003 – June 2010
Title: Marketing Coordinator Administrator for the Eastern Region (Approx 30+ team members), SalesForce.com Subject Matter Expert (SME)
Assist Sales with Savings Reports and Research, prepare and distribute bi-weekly Team meeting Agenda and Minutes, Assist IT with Server/Phone system maintenance, provide customer service for both internal and external customers.
Schedule monthly meetings and handle travel arrangements for 30 field and regional office staff members; prepare all necessary paperwork and audio/visual materials; make meal and hotel arrangements; process travel expense reports. Perform day to day office management duties.
Trained Sales staff in the company AS400, Salesforce.com and Lotus Notes software.
Metro Staffing Tucker, GA Dec. 1999 – May 2003
Domestic and International shipping clerk utilizing FedEx, UPS, and USPS for Comcast cable television company, dispatched technicians for disconnecting uncollected accounts.
MILITARY SERVICE:
U.S. Navy, USS Eisenhower (CVN-69) 1991
AZ-3 Aviation Administration
Maintained logs and records for aircraft on board carrier
Stocked office supplies for Commander’s office
Administrative assistant for Commander
General Ship duties as fire fighting, General Quarters
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