Customer Service Quality

OBJECTIVE

Seeking a position in Quality, Sales & Purchasing, or Customer Service. Utilizing my knowledge & leadership abilities to contribute to the success and growth of your company

QUALIFICATIONS

Extensive experience meeting & exceeding customer satisfaction. I have maintained customer satisfaction and focus, in both Manufacturing and Service sectors. ASQ Certified Quality Technician (CQT) & ASQ Certified Mechanical Inspector (CMI).

Quality Management Maintaining an ISO9000 Certified & QS-9000 Quality Systems. Internal Audits Conducting Management Review Meetings. First Article PPAP, APQP, FMEA & Warrant Submission. Corrective Action, Material Review, Supplier Approval, Quarterly & Monthly Reports

Responsible for quality of products or services delivered to customers. Assured that products met quality Engineering requirements as outlined by the company’s Quality Policies & standards.

Document Control Creating and Maintaining Quality Controlled Documents, Records, & Work Instructions.

Computer Applications: Microsoft Environments, Excel, Word, QuickBooks, Contact, Gagetrack, Plex, SAP, MQ1, Synergy, Hexagon Metrology PCDMIS, Thread Tech, Internet & Network.

CMM Programmer & Operator Hexagon Metrology PCDMIS software

Gage Calibration & Gage R&R studies, SPC Charting, Six sigma.

Sales & Purchasing- Quoting, Sales Orders, Purchase Orders, Packing slips, & Invoices. Expediting

Inventory control Shipping & Receiving, UPS Ship log & tracking.

Interviewing Hiring and training employees Team training and Self-managed work teams

Able to develop productive relationships with colleagues, customers & staff at all levels.

Managing my own Haircare Services business & maintaining my customer /Client base since May 1984.

WORK HISTORY

July 2015- Current working @ Haworth Holland MI. Randstad Employment Agency October – Current

& Sun Rise System Employment Agency June –October 2015

Quality Technician III- CMM Programmer & Operator Hexagon Metrology PCDMIS 2013 software. Layout Inspection & Approval, Gage Calibration, Optical Comparator. Metrology Lab System reports.

March 2015- June 2015 Metal Flow Holland MI.

Quality Technician- First & Last Piece Layout Approval, Gage Calibration, SPC charting, Checking Parts on Vision & Probe CMMs with Hexagon Metrology PCDMIS software. Checking Surface, Contour, Radius & Axial with Mahr Test Equip. Keyence Machine, Optical Comparator, & Microscope.

June 14-March 2015 Cascade Die Casting Group Inc Grand Rapids MI.

Quality Technician- Receiving & Final Audit, First Piece Approval, End of Run Last Piece Approval.

Quality Control Inspection Sorting Packaging & Assembly, Identifying Nonconforming parts and Creating Hold tags. Hourly In-process audits (Line Inspection) SPC charting & Gaging Parts.

March 14-June 14 Contracted Quality & Express Personal Grand Rapids, MI.

Quality Control- Quality Inspection & Sorting, Packaging, Assembly

1984-Current Self Employed.

Cosmetologist- Managing my own Haircare Services- Hair Cuts, Hair Color, Perms. Manicures, Facials and Makeup application and Message.

Internet Network Marketing- Managing Advertising Campaigns, Maintaining my Websites & Creating Web pages. Affiliate Marketing

Feb 11-Mar 11 Burton Precision Comstock Park, MI.

Inside Sales Manager- Customer service. Answering Phone, Inactive customer research. Supplier approval.

Dec- 04-Oct 23-09 Gage Crib Worldwide Cascade, MI.

Sales Customer Service- Customer Contact, Supplier Contact, Inside sales of Gages & Tools for Measurement. Purchasing: Purchase Orders & Processing, Quotes & Confirmations, Packing Slips, and Invoices using Quick Books. Contact to maintain Customer base.

June- 04 Dec 04 3 Part-time Jobs: REGIS, Borics, Job One

REGIS- Inventory Specialists June 04-July 05

Borics- Cosmetologist August 04-Dec 04

Job One-Quality Inspector July 04-Sept 04

Sept. 02-Oct. 03 Fabory USA Grand Rapids, MI.

Quality Engineer Lab Technician - Maintain Calibration System for an A2LA Certified Lab, Create First Article & PPAP Submission: (Warrant, Appearance Approval, Control Plan, Flow Chart, FMEA, MTR, Inspection Plan), Reports (non-conformance, corrective action, supplier contact). Inspection, Hardness testing (Rockwell, Vickers-micro), Optical Comparator (radius, angularity), Plating Thickness (CMI-X ray), Prevailing Torque, Proof Load Testing. Create & Maintain Purchase Orders for all Quality Functions.

Aug. 02-Sept. 02 CG Plastics Comstock Park, MI.

Quality Auditor- 3rd shift floor Inspection - SPC Charting, R&R Study.

Dec. 01-June 02 Flex-Cable Lakeview, MI.

Quality & ISO Manager: maintain and improve ISO 9000 quality system, revise and write (policies, procedures, work instructions). Creating and Maintaining: work instructions, policies, procedures, controlled documents / forms, & quality records. Conducting Management Review Meetings. APQP. Interviewing, Hiring & training employees. Quality control activities, gage calibration, disposition of nonconforming product, internal audits. Supervising Production Departments at all Six Locations.

July 00-April 01 R.J. Yount Industries Inc. Spring Lake, MI.

Quality Manager: maintain and improve ISO 9000 quality system, revise and create (set-up, work, inspection, & receiving Instructions), control plans, PPAP, APQP, FMEA, Warrant submission. Supplier & Customer liaison, Safety and health committee coordinator. Quality control activities: Gage calibration, quarterly reports (PPM, scrap, rework, reject & quality & delivery reports), internal audits, determine disposition of non-conforming product.

April 99-July 00 Jedco Inc. Grand Rapids, MI.

Quality Assurance Technician - Aircraft Quality Requirements. Certified Quality Tech (CQT).

Aug. 98-April 99 Shape Corporation Grand Haven, MI.

Quality Assurance Technician -. Certified Mechanical Inspector (CMI).

EDUCATION

Aug. 98-June 02 Grand Rapids Community College (seeking an Associate’s Degree in Quality Science)

Elementary Algebra, Intermediate Algebra, Management & Supervision, Introduction to Computer Applications, Blueprint Reading, Quality Assurance, Applied Quality Techniques 1 & 2, GD&T, Gages for measurement, Intro to CMM, Design of Experiments.

Deans’ list for 2000 & 2001 Winter Sessions at Grand Rapids Community College.

May 98-June 98 Grand Rapids Community College Occupational Training

October 1984 Jordan Collage/ Lou-Rog School of Hair Design Graduate

LICENSES & CERTIFICATES

• ASQ Certified Quality Technician, Certificate

• ASQ Certified Mechanical Inspector, Certificate

• Hexagon Metrology CMM Fundamentals Certificate

• Certificate of Compliance FABORY USA LTD. A2LA Laboratory

• Level 1 Certificate in Manufacturing, GRCC- Occupational Training

• Licensed Life & Health Insurance Agent, State of Michigan 1989

• Licensed Cosmetologist, State of Michigan 1985

Susan Kay Dine

9119 Victor Ave

Jenison, Michigan 49428

Home Phone 616-***-****

Cell # 826-0280

Dear Human Resources,

I believe my experience & work record make me an ideal candidate for a position in your firm. I have attended Grand Rapids Community College & I have taken several College Courses.

My experience includes:

Inside sales

Quoting and Purchasing

Customer Service

Cosmetology & Salon Services

CMM Programmer

Quality Management, Maintaining an ISO 9000 Certified & QS-9000 Quality Systems. All aspects of quality control activities: First piece approval, Internal Audits, Warrant Submission, First Article, FMEA, PPAP submission, Document Control (Control Plans, Flow Chart, Incoming, receiving, final & work in-process) inspections, (non-conformance, corrective action, APQP, material review, supplier approval, quarterly & monthly) reports. Creating and Maintaining: work instructions, policies, procedures, controlled documents & forms, & quality records. Gage Calibration & Gage R&R studies,

Conducting Management Review Meetings. Interviewing, hiring, and training employees.

Inventory control, shipping and receiving, customer service, purchasing, team training, and self-managed work teams, Quoting, Sales Orders, Purchase Orders, Packing Slips, and Invoices (using Quickbooks).

I am familiar with Microsoft Environments: (Office, Shop, Works, Business, Internet & Network) Excel, Word, Access, Gagetrack, Quickbooks, Contact, Thread Tec, Hexagon Metrology PCDMIS, MQ1, Synergy, Plex and SAP Environments. I have also had the opportunity to meet and exceed customer’s needs both in the Manufacturing and Service Sector.

Please consider meeting with me to discuss ways that I can utilize my skills & experience in contributing to your firm’s productivity and growth.

I can be reached at 616-***-****.

Sincerely,

Susan Kay Dine

Contact this candidate