RR EESSUUMMEE

Personal information:

Qualification:

Bachelor Degree of Computer Science - General grade: good (73.5%) & Graduation: (2006/2007).

* Studying PMP

* Studying ITIL

Compute r Certificates:

Certificate ICDL v.4 ( European Computer Driving License Foundation )

Certificate A+ CompTIA (Hardware – Software).

Certificate Network + CompTIA

Microsoft Office (Word, Excel, Access, PowerPoint, Outlook).

Strong knowledge about (Installation, maintenance) Languages

Arabic : - Fluent.

English: - Fluent.

Experience:

Job Period Company

Operations Manager

Sales Account Manager

2012/Present

Creative Systems CO

(Member of HALWANI Holding)

(Saudi Arabia)

King Abdallah Economic City (KAEC)

AL Forsan Global Complex

(Saudi Arabia)

IT Operations Manager

Sales Account Manager 2009/2011

MK Enterprises Co

(Qatar )

Sales Account Manager 2008/2009

Jeraisy Computer & Communications

(Saudi Arabia)

Senior Showroom Sales 2003/2008

Rowad Information Technology

(Egypt)

Name Hazem Hassan Rewiha

Gender & I.D Male

Telephone

Mobile : +966-*********

+966-*********

Email acwohx@r.postjobfree.com

Current Location KSA - Jeddah

Date of birth 16/11/1986

Place of birth Jordan

Nationality Egyptian

Marital statues Married

Driver License GCC Licenses – Egyptian Licenses

Experience in detail:

4- IT Operations Manager:

Create plans and provide hands-on support during emergencies, outages, and service transitions.

Manage help desk process, budget, and staff for smooth, responsive operations.

Ensure day-to-day operations of technology infrastructure, including networks, servers, databases, etc.

Schedule and budget maintenance and upgrades for optimum operational performance and Purchasing.

Create new plans and develop the existing products Create various kinds of fillings.

Working within the budget.

Ability to work in a team environment commitment to quality, service, nutritional values etc.

Manage all the team members.

Plan a production schedule.

Review and adjust the schedule where needed.

Determine the material resources required.

Cost control.

Complete plan and designing Solution and installation for AL Forsan Project – KAEC (Networking infrastructure with Fiber optic cables and UTP cables – Data Center Preparation – 4 Factories Infrastructure – Access Controls – CCTV - Attendance systems) – worth of 5M Saudi Riyal. 3- Business Operation Manager:

I started my work at CS as IT Sales account Manager

Capacity for strategic thought and the ability to solve unstructured business problems.

Ability to manage multiple deals at once with an eye towards cost, business opportunity and strategic.

Support Sales and Marketing Department with plans and meetings with the customers.

Manage Technical Department for the site survey and installations and daily report.

Hiring new employees.

Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance – Procurements), through improvements to each function as well as coordination and communication between support and business functions.

Supervise, coach office staff members on a weekly basis

Report Directly to the Managing Director and CEO.

Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes and enhanced management reporting

Organize and intensify efficiency support services by ameliorating functions and coordinating communication between businesses and support functions

Perform a meaningful role in long-term planning and establishment initiatives aimed at operational distinction

Supervise overall planning systems, including Accounts Receivable, Accounts Payable and Payroll

Organizing the budget of the company in collaboration with the director

Allocation of checks for company expenditure

Perform organizational roles that ensure that protection regulations are followed

Supervise the customer service units and ensure that they are in line with customer satisfaction objectives

Budgeting and Cost Management

Selling all the following services: Data Center Preparations / AP / Point to Point / GPS / UPS /Servers / CCTV (IP and Analog) and Access controls Projects / Networking Infrastructures Projects. 2 - Sales Account M anager :

Retains and profitably grows firm volume, sales, and profitability through proactive management of assigned large- customer relationships.

Penetrates assigned accounts by: Selling new or additional products or services to current buyers; and/or Finding additional buyers within the existing customer location.

Selling additional customer locations.

Sells the firm’s complete offering of products and services.

Leads all aspects of the sales process, calling upon others to assist in solution development and proposal delivery, as needed, or as directed by management.

Develops customer account plans for all assigned customers by leading a joint company/customer planning process that identifies relevant customer needs, prioritizes initiatives and company investments, and establishes a clear action plan for success.

Proactively manages customers’ satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction.

Manages assigned customers’ transition from the Business Development group during customer implementation. ACCOUNTABILITIES AND PERFORMANCE MEASURES

Achieves assigned sales quota

Meets assigned expectations for profitability

Establishes customer account plans that meet company standards in all assigned accounts.

Maintains high customer satisfaction ratings that meet company standards

Completes required training and development objectives within the assigned time frame ORGANIZATIONAL ALIGNMENT

Reports to the Field Sales Manager

Enlists the support of sales specialists, implementation resources, service resources, and other sales and management resources as needed.

Works closely with Customer Service Representatives to ensure customer satisfaction and problem resolution.

CCTV and Access controls Projects

Networking Infrastructures Projects

Selling all the following services : Data Center Preparations / AP / Point to Point / GPS / UPS / Servers 1 - Senior Showroom Sales at Rowad IT (Retail Sales):

Enhances sales staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.

Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.

Adjusts content of sales presentations by studying the type of sales outlet or trade factor.

Focuses sales efforts by studying existing and potential volume of dealers.

Submits orders by referring to price lists and product literature.

Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.

Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.

Recommends changes in products, service, and policy by evaluating results and competitive developments.

Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Provides historical records by maintaining records on area and customer sales.

Contributes to team effort by accomplishing related results as needed Targets achieved:

Increased Sales Revenue for Rowad It and I was an excellent factor to open new Branch for Rowad IT and it was managed by me.

Complete plan and designing Solution for AL Forsan Project – KAEC (Networking infrastructure with Fiber optic cables and UTP cables – Data Center Preparation (Servers – Switches – etc.) – 4 Factories Infrastructure – Access Controls – CCTV - Attendance systems) - worth of 5M Saudi Riyal.

Business Operations Manager at CS.

Personal Features:

Strong knowledge of Sales process (Individual- corporate), structure, systems and methodology

Ability to manage and communicate with the sales process accessories to retail customers

Strong interpersonal facilitation and presentation skills

Ability to influence and gain commitment from work colleagues

Strong persuasive, analytical skills and PC proficiency

Understanding and knowledge of competitor consumer offers and market strategies

Ability to work independently and team work.

Ability to Work under pressure and stress.

Friendly, helpful, responsible, honest and fast learner.

I believe I have the self-motivation and determination to gain more experience in real-world practices and skills.

O ther certifications:

Certificate Dell Product sales.

Accredited Sales Professional ( Enterprise Storage solutions )

Certificate Sales & Marketing professional from Cairo University.

Certificate CCSP 2011 (Citrix certified Sales Professional) for server Virtualization.

Certificate CCSP 2011 Desktop Virtualization.

Certificate CCSP 2011 Virtual Computing.

Certificate CCSP 2011 Application Networking.

Certificate Microsoft Dynamics CRM Practice: Sales and Marketing Resources.

Certificate Selling Solutions and Services with Office 2010.

Certificate Selling Windows 7 Professional to SMBs for VAR and System Builder OEMs

Sales Training from Allianz Financial ®.

Objectives:

Seeking a challenge opportunity where my technical and interpersonal skills can be applied and developed.

Hobbies and interests:

Reading and Swimming.

Note:

- I will present original document and my experience certificate when it is requested. Hopping that my CV would meet your satisfaction and looking forward to hear from you in near future. Thank you for reading my C.V.

Contact this candidate