Customer Service Sales

M Y R N A D E J E S U S

**** *. ******* ***

Flr. 2

Chicago, IL 60639

Cell 312-***-****

e-mail ***********@*****.***

OBJECTIVE

To work for a progressive company where I can contribute to the company’s growth, while pursuing a management position in the Customer Service field.

EDUCATION

University of Puerto Rico, Rio Piedras, P.R. 1989-1991

BBA in Business Administration (some credits)

Jose Gautier Benitez H.S. Caguas, P.R. 1986-1989

Honor Society, GPA 4.0

General Courses

Marketing and Sales Curriculum

EXPERIENCE

North American Polymer Co. –NAPCO, Skokie, IL 2006-2010

Customer Service/ Office Manager/Sales Manager

Monitoring employee calls to ensure quality service

Handling escalated calls

Obtaining sales and service goals on a weekly/monthly basis

Training employees on new policies and procedures

Assisted the VP on day to day duties

Oversee sales and come up with new ideas and projects to increase revenue

Handled international accounts overseeing the processes and shipping methods

to ensure proper arrival of the goods

SBC, Chicago, IL 2005- 2006

Customer Service/Sales Manager

Monitoring employee calls to ensure quality service

Handling escalated calls

Obtaining sales and service goals on a weekly/monthly basis

Training employees on new policies and procedures

Ensure sales goals are being met by employees

SBC, Chicago, IL 2002-2005

Customer Service/Sales Representative

Providing excellent customer service

Cross-selling of products and services

Meeting and exceeding goals set on weekly/monthly basis, having been

Selected as Top Employee in November 2003 and VIP Employee in December

2003

Banco Popular N.A., Chicago, IL. 2001-2002

Branch Support Coordinator / Operations

Monitoring employee performance to ensure quality service

Preparing reports for Regional Manager and President on weekly/monthly basis

Monitor/Report on sales activity weekly/monthly

Banco Popular de P.R., Hato Rey, P.R. 2000-2001

Supervisor/Customer Service Commercial Accounts & Authorizations Center

Monitoring employee calls to ensure quality service

Scheduling

Evaluate employees and their development on monthly and yearly basis

Handling escalated calls

Distributing tasks or duties within employees

Banco Popular de P.R., Hato Rey, P.R. 1997-2000

Supervisor/Customer Service

Monitoring employee calls to ensure quality service

Scheduling

Evaluating employees and their development on monthly and yearly basis

Handling escalated calls

Distributing tasks or duties within employees

Banco Popular de P.R., Hato Rey, P.R. 1994-1997

Representative/Customer Service

Providing information to clients regarding their accounts

Cross-selling of products and services

Verifying and analyzing customer claims

Processing credit applications

Fiesta Brava, Caguas, P.R. 1991-1994

Manager/Restaurant

Managing employees and their service

Inventory

Scheduling

Skills

Bilingual- Completely fluent in Spanish and English

Computer Skills – Windows, Office 95-2000 (Excel, Word, PowerPoint)

Translator/Interpreter

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