Customer Service Manager

Objective

To obtain a position to contribute to the company’s function of providing exceptional customer services to its potential and existing clients.

Education

Webster University (Online), St. Louis, MO

Seq. Master of Arts Degree: August 2018

Major: Management and Leadership

Webster University, St. Louis, MO

Master of Arts Degree: December 2015

Major: Procurement & Acquisitions

David Dwinell’s Load School, Phoenix, AZ

Broker Certification (Journeyman License): September 2013

Arkansas State University, Jonesboro, AR

Bachelor of Science: May 2013

Major: Marketing

Minor: Logistics

Employment History

FedEx, Houston, TX July 2015- Aug 2016

Operational Support

Recommend optimal transportation modes.

Negotiate transportation rates or services.

Direct inbound or outbound logistics operations

Customer Service

Freight Forwarding: Export/Import: Air

Lil Dog Trucking, LLC, Little Rock, AR June 2013- July 2015

Logistics Manager

Customer Service

Human Resources

Create policies or procedures for logistics activities.

Handled contracts with existing and potential clients

Train shipping department personnel in roles

Managed Accounts (Houston Area) (Nestle Account)

Averitt Express, Jonesboro, AR

Fleet Manager/Internship November 2012 – May 2013

Making Seals for trailers

Help Dispatch Drivers

Making sure dock and trailers clean

Customer Service

Coordinated routes

Arkansas State University- Disability Services, Jonesboro, AR

Desk Assistant August 2011 – August 2012

Answer and greet students

Answer telephones

Organize and supervise projects

Building an information system that will allowed office to go paperless

Assist other employee on projects to improve office workflow

Conduct presentations

Skills

Quickbooks

Data Entry

Microsoft Office

Forklift Exp.

DOT knowledge

Motivated to train and learn

Geographical Saavy

Good verbal/written communication skills

Awards

Strong Turner Academic Award- Spring 2010

Brother 2 Brother Academic Award- Fall 2010

Who's Who Best Student Award- Fall 2009

Extra- Curricular Activities

Hosts Annual “#PacktheRacks” *collects/donate to shelter*, Little Rock, AR

Hosts Annual Back2School Backpack Drive, August 13th, 2016 Little Rock, AR

Omega Psi Phi Fraternity, Inc. Keeper of Records and Seals, Spring 2011 – May 2013

Black Student Organization, Treasurer, PR, Fall 2010- Spring 2011

Accounting Club Treasurer, Fall 2008- Spring 2009

References Upon Request

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