Experience

Amazon Books – Associate Dec **** – Present

Prioritized security of confidential information with press. Assisted in the launch of a brand new venture for a well-known company. Maintained Amazon’s reputation of customer obsession in face-to-face interactions. Provided integral feedback and policy changes to help business expand to new locations.

Pagliacci Pizza – Crew Member Aug 2014 – Dec 2015

Assisted customers throughout all aspects of dining experience including ordering, paying, eating, and bussing. Provided details about Seattle Center events, menu specials, and company history to inquiring minds. Maintained a standard of excellence for iconic company.

Fractl Agency – Media Relations Intern Feb 2014 – June 2014

Used excellent communication to complete tasks for Florida-based internet marketing company. Cultivated relationships with online journalists through social media and email communications to place content on their websites. Managed competing deadlines on multiple projects.

Prep Sportswear – Seasonal Client Services Representative Nov 2013 – Jan 2014

Managed customer calls, online chats, and emails simultaneously during busy holiday season. Assisted customers with a multitude of questions regarding ordering online, shipping policies, and return policies for custom designed sportswear. Adapted quickly using active listening and self-starting in seasonal role.

Georgian Ministry of Education – English Teacher Sept 2012 – July 2013

Collaborated with a local co-teacher to integrate western teaching methods into first through sixth grade classrooms. Acted as an ambassador for the USA as well as the Ministry of Education in a small Georgian village. Provided private English lessons to host family members. Selected as featured blogger for official Teach and Learn with Georgia blog.

Village Books & Paper Dreams – Bookseller/Associate Oct 2011 – Sept 2012

Wrote book reviews for the “Chuckanut Reader,” a quarterly publication compiled by employees. Hosted “literature live” events such as author readings, signings, and writing groups. Learned the inventories of two “sister stores” in order to pair books, gifts, and cards based on customer needs. Worked from the ground up in the launch of a holiday pop-up store at Bellis Fair Mall. Contributed blog posts to the official Village Books Blog.

Education

Western Washington University Sept 2008 – June 2012

Bachelor of Arts in English, Communication Minor.

Newsreader at campus radio station 89.3 KUGS 2008 – 2009. Volunteer work for Bellingham Whatcom County Tourism 2009 – 2010. Study abroad in Prague, Czech Republic Jan 2011 – May 2011

Skills

Proficiency with Microsoft Office. Proficiency with Wordpress. Working knowledge of Adobe Creative Suite. Intercultural Communication Skills. Confidence in Public Speaking. Conversational in Georgian language.