John C. Wharton

Cell 727-***-**** * E-Mail: acwo3b@r.postjobfree.com

OBJECTIVE

To secure an enduring position in a successful organization, by using diverse and extensive experiences to meet and exceed the business goals of my employer, resulting in a rewarding role working independently, or as a vital part of a winning team .

SKILLS, STRENGTHS & ACHIEVMENTS

Administrative professional; front-end operations and back office support skills, CSR, reception, clerical, copying, mail room

Software experience includes Microsoft Word, Excel, Outlook, Micro MD, e-Clinical and more

Proficient with document scanning, processing and retrieval of information, fax routing and database maintenance

Highly organized, punctual, hard working and conscientious; detail oriented, reliable and flexible

Excellent written and verbal skills; fast learner with strong time management and multi-tasking capabilities

Achieved a national departmental sales award for excellent service and increasing company sales goals

EXPERIENCE

02/2013 – 09/2016 West Coast Family Medical Care Clearwater, FL

Medical Records Department Manager / HIPAA Compliance Officer

Scan and maintain all past and present patient records for busy medical practice into the EMR (Electronic Medical Records) system

Organize files, charts and records into database, route all incoming faxes and respond to all requests for patient information

Gather, process and scan any information needed for patients, facilities and chart reviews using EMR System

Assist all other departments as needed; act as HIPAA Compliance Officer for the practice

6/2011 – 5/2012 The Enser Corporation Pinellas Park, FL

Administrative Assistant

Front desk reception, sign in and badge visitors, various copying and clerical duties, maintained and organized files & information

Assisted Purchasing Agent, HR and Financial Depts. as needed, placed, tracked and followed-up on orders for important materials

Office supply management, travel and luncheon planning, made bank deposits, distributed daily mail

Performed all additional tasks as requested

8/2009 – 2/2011 Point Brittany Medical Center St. Petersburg, FL

Office Assistant/ Front Desk/ Document Management

Facilitated smooth check in/ checkout process, confirmed and updated all patient information, resolved patient issues

Maintained and organized files & charts, processed co-pays and medical paperwork in busy office with multiple physicians

Prepared daily deposits, bi-monthly payroll reports and assisted in Referral/ Authorization Department

Performed reception functions using multiple phone lines, schedule appointments via computer, copying and clerical duties

Became integral in the offices conversion to EMR. Document scanning, retrieval and processing. fax routing

2/2009 – 7/2009 TSP dba Aveda Institute St. Petersburg, FL

Customer Care Representative

Set appointments and responded to customer questions and concerns in a call center environment

7/2004 – 7/2008 Image in Technology DBA Cuppa, Inc. St. Petersburg, FL

Customer Service/ Reception/ Order Entry/ Department Manager

Executed detailed order entry in an in-bound call environment using MS Word and QuickBooks

Provided global military sales support and follow up for 25+ field agents while increasing company profits and growth

Maintained files, logs, documentation and sales reports using pre-existing Excel templates

Performed sales order to invoice conversion and EDI processing as well as training new Customer Service Associates

John C. Wharton

Cell 727-***-**** * E-Mail: acwo3b@r.postjobfree.com

6/1999–1/2004 Grant Broadcasting Inc. (FOX Television) Roanoke, VA

Programming/Production Assistant

Created and maintained master documents for catching satellite feeds of all programming

Maintained tape library, ordered programming/ promotional materials, submitted reports to Station Manager and FCC

Placed programming in control room in time for airing, edited movies and created promos using audio/ video equipment

Managed all copying needs, shipping, handling and incoming/ outgoing mail and packaging for entire station

1/1999-5/1999 Gearhart-Stevens Realty Roanoke, VA

Office Coordinator

Office management, bank deposits, supplies maintenance, including postage and shipping duties

Clerical duties, maintain listings and contracts, filing, data entry, maintain reports/procedure manuals

Reception, routing faxes, greeting clients, scheduling appointments.

3/1993–5/1998 Kinko’s, Inc. Roanoke, VA

Color Services Department Manager

Managed Color Services Department and provided superior Customer Service. Maintained P & L statements & waste reports.

Regulated inventory, trained other coworkers in departmental procedures

Achieved Color Services Sales Merit Award

EDUCATION Virginia Western Community College Roanoke VA

References available upon request.

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