Manager Customer Service

David Marquez

**** *** ****** ***** ****** Hot Springs, CA 92240 559-***-**** ************@*****.***

Dear Hiring Manager,

With over 20 years of experience as a business owner, Branch, Area Manager, Project Coordinator/Manager. I have become a premiere executive level professional who has a tremendous amount of management experience and skills within multiple industries, and primarily the construction industry. I have great enthusiasm to discuss an opportunity with your company in a capacity that is mutually beneficial. I am confident my extensive background and consistent record of success will be valued at your organization. Please accept my resume for your review.

I bring a strong set of skills including:

-Consistently achieve professional communication, conservation and preservation of top tier client partnerships; managing business development activities and client relations to achieve revenue and profit goals..

-Customer centric focus to ensure business development activities and client relations resulting in synergistic and symbiotic professional cohesion to achieve revenue and profit goals.

-Process improvement focused within multiple industries mediating and coordinating high-level, sensitive operational, risk, safety, and human resource processes. between simultaneous, multiple clients.

-Soft skills include interpersonal, verbal, and written communication, as well as planning, prioritizing, organizing, and multi-tasking.

My objective is to enter into a professional relationship with a proud organization and utilize my skills and experience to be an immediate asset while continuing to learn and grow to become an even greater asset. I excel in every aspect of operations from safety, risk, and achieving revenue and profit goals to managing strong partnerships with customers. I look forward to being able to meet with you in person and discuss your needs, address my qualifications in further detail, and explain how I can join your team and immediately begin to contribute. Please contact me at 559-***-**** to schedule an interview. Thank you for your time.

Sincerely,

David M. Marquez

David Marquez

David Marquez

9760 San Simeon Drive Desert Hot Springs, CA 92240 559-***-**** ************@*****.***

PROFILE

Over 20 years of management experience with repeated P&L success across all industries. Strengths in strategic planning focused on deploying new business development activities, marketing and a customer centric focus to develop and retain positive customer partnerships. I have experienced consistent success identifying and capitalizing upon new opportunities to maximize revenue, profit and growth; and outperform the competition. I have tremendous industry knowledge in energy, industrial, construction, safety, risk/human resource management, and staffing. I am a published author with a U.S. Copyright, Tradename, and Trademark.

AREAS OF EXPERTISE

Operational Management Personnel Supervision Problem Solving

P&L Focused Sales & Marketing Customer Service

Process Improvement Forecast/Financial Reporting Safety / Regulations

PROFESSIONAL EXPERIENCE

American Fence Company Inc., Los Angeles, Ca.

Branch Manager/Project Manager

09/2015-08/2016

Manage daily construction operations throughout Southern California to include Ventura, Santa Barbara, and Kern County for a rent-a-fence company providing fence installation and construction services.

Perform all the outside and inside sales operations, business development, and client relations.

Closed key accounts: McCarthy Builders, Moorefield Construction, Benchmark/Morley, SD Deacon, USA Portola Homes, RC Construction, and Byrom-Davey.

Tradesmen International, Riverside, Ca

General Manager

12/2014-08/2015

Recruited by Tradesmen International to spearhead the market research, team-building, opening, and start-up of Tradesmen International’s first three offices in Southern California and establish a successful footprint and brand recognition specializing in skilled trades staffing services.

Hired, trained and coached Trade Recruiters and Account Managers.

Established and maintained strong relationships with general contractors to achieve short and long-term goals and ongoing business. Built incremental revenue opportunities by focusing on larger contractors working on larger, long-term construction projects across institutional, government, and military installations.

Utilized knowledge of Workers Comp/Injury Claims, Risk Management, Legal, Wage/Hour Analysis and Safety to cost effectively manage daily operations.

Managed project coordination/management and payroll processing for 50 employees working with multiple clients on multiple construction projects.

Public Relations Achievements

Established memberships with Associated Builders & Contractors; Associated General Contractors; West; Independent Electrical Contractors

True Blue Companies (An umbrella staffing Company)

www.trueblue.com

2/2002 - 9/2014

TRUE BLUE-ENERGY & INDUSTRIAL, West/Southwest Region

Operatons/Project Manager (Multi-Unit)

04/2012-09/2014

Managed client relationship with First Solar Electric, serving as the onsite Project Manager for solar construction projects, coast to coast. Ensured top tier service level for an account that comprised over 50% of revenues for CLP.

Travelled to sites to address problems, analyze issues, solve problems, and implement cost effective solutions that would meet the needs of both the employees and the company.

Investigated human resource and safety concerns with general contractors and employees (all tiers of the organizational chart).

A TRUE BLUE COMPANY: PROJECT TRADE SOLUTIONS, Nationwide

National-Project Coordinator (Multi-Unit)

10/2010-04/2012

Recruited to a division of CLP to serve as the direct client contact for the energy industry.

Managed client relationship and ensured comprehensive account management for a major account (RMT - wind) which accounted for 15% of revenue for CLP.

Managed project coordination and payroll processing for 150 employees across multiple sites coast to coast.

Worked on site prior to ground breaking and through completion of construction, 18 month project.

A True Blue Company: CLP Resources, Fresno, CA

Branch Manager

01/2007-10/2010

Recruited to a subsidiary of True Blue, opened a new CLP branch specializing in skilled trades.

Hired, trained and coached a Trade Recruiter and Account Manager.

Achieved 270% above projected gross margins in 9 months. Grew to $1 million branch in 1st full year; 70% above projected gross margin of 2nd year (1st place again in region for GM%).

Established and maintained strong relationships with general contractors to achieve short term goals and ongoing business. Built incremental revenue opportunities by focusing on larger contractors working on larger, long term construction projects across institutional, government, and military installations.

Utilized knowledge of Workers Comp/Injury Claims, Risk Management, Legal, Wage/Hour Analysis and Safety to cost effectively manage daily operations.

Public Relations Achievements

Served on the CLP Northern California Safety Committee; branch achieved Zero WSR (Worker Safety Record) over two years.

Asked to become a member of the City of Fresno Employment Triage Committee to foster employment development opportunities.

Member of professional organizations to foster economic job development: National Association of Remodeling Industry (NARI), Construction Industry Crime Prevention (CICP), American Solar Energy Society (ASES), City of Fresno Community Revitalization, Personnel & Staffing Agencies Affinity Group, ITT Technical Institute HVAC/Electrical Council, and San Joaquin Valley College, Western Electrical Contractors Association (WECA), Employment Development Department (EDD), Proteus Employment Inc.

A TRUE BLUE COMPANY: Labor Ready, Fresno, CA Branch Manager

01/2002 – 12/2006

Turned around underperforming branch; profitable in 6 weeks and tripled revenues in 6 months.

Developed and executed strategic plans achieving goal of becoming a $1 million branch, with the largest territory out of all branches in California.

Managed a team of Recruiters/Customer Service Representatives in identifying trades personnel (entry level to journeyman) and recruiting personnel for short term assignments.

Led new business development activities to market temporary staffing services to residential, commercial and industrial construction companies including general and subcontractors.

Spherion, Fresno, CA

Branch Manager

08/2005-12/2006

Managed daily operations for the 5th largest national temporary staffing agency providing administrative and entry level blue collar labor (warehouse, assembly, and production).

Led a team of 6 including 4 Recruiters, Office Manager and Receptionist.

Trained and coached the team to provide exceptional service and operational efficiency. Grew an underachieving location by 20%.

Closed key accounts: ProFlowers, Paramount Citrus, Target, BestBuy, Coca-Cola and Pepsi.

Table Mountain Casino, Fresno, CA Floor Manager

06/1999-12/2001

Managed daily operations and customer service, supervising a team of 30 comprised of Slot Managers, Change Clerks, and Slot Technicians.

Coordinated services from Food and Beverage, Maintenance/Housekeeping and Security to ensure adherence to policies and procedures and a high level of customer service.

Instrumental in overseeing the expansion from 1,000 to 2,000 slot machines.

American Income Life, Salt Lake City, UT State General Agent

06/1993-06/1999

Chosen as State General Agent to manage the Utah territory; became top office for Mountain West region. Managed 20 Agents, 10 Appointment Setters, 2 PR staff and 2 Administrative Assistants.

Performed my own Public Relations and established and maintained strong partnerships with Unions, Union Officers, and Union Membership/Recruiting to achieve short-term, long-term, and lifetime goals.

Led business development and personnel management of up to 10 Agents in the sale of life, health and disability insurance and financial planning for the Fresno office, 1993 to 1997. AIL Top 20 Agent 1993-1995; AIL Top 10 General Agent 1994-1996 company-wide; #1 Ranked AIL General Agent 1997; AIL President’s Club Member,

United States Marine Corps, Kaneohe Bay, HI

Platoon Sergeant

05/1989-06/1993

Provided leadership, coaching and mentoring to a team of 30 personnel.

TRAINING / PROFESSIONAL DEVELOPMENT

Copyrighted and published Author with a Tradename and Trademark

Manager/Professional Sales Training - American Income Life, True Blue, Steven Covey, Brian Tracy

Non-Commissioned Officer (NCO) Leadership Training - U. S. Marine Corps

OSHA 30 Certified / OSHA 10 Certified

Computer skills: Microsoft Office (Word, Excel, Outlook)

EDUCATION

Fresno City College, Fresno, CA - General Education

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