Customer Service Manager
Resume:
NANCY DIRYAWISH
**** ****** ** ******, **, *****, United States
********@*****.***
PROFESSIONAL EXPERIENCE:
WALGREENS, GLENVIEW, IL, UNITED STATES
October 2003- Present Assistant Manager/shift lead
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Managing style Coaching. This one-on-one style focuses on developing individuals, showing them how to improve their performance, and helping to connect their goals to the goals of the organization. I do not believe in “micromanaging” an employee, for this undermines his or her self-confidence.
Inventory stock and reorder when inventory drops to a specified level.
Instruct staff on how to handle difficult and complicated sales.
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Enforce safety, health, and security rules.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Plan budgets and authorize payments and merchandise returns.
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Establish and implement policies, goals, objectives, and procedures for their department.
Estimate consumer demand and determine the types and amounts of goods to be sold.
Formulate pricing policies for merchandise, according to profitability requirements.
TARGET, ROSEMONT, IL, UNITED STATES
September 2001- June 2003 Security Guard,
Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
Answer alarms and investigate disturbances.
Circulate among visitors, patrons, or employees to preserve order and protect property.
Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
UNITED AIRLINES, WOOD DALE, IL, UNITED STATES
August 2000- February 2002 Employee Pass Rep (Accounting Dept)
Handled phone and written correspondence inquiries from employees regarding discrepancies on travel charges.
Sent out monthly invoices to retirees, employees regarding discrepancies on travel charges.
Added travel coupons from specific flights and prices, which could not have processed through the system due to lost tickets.
Reviewed payments for invoices with lock box reports from the bank and reconciled any discrepancies.
Created spreadsheets of activity pertaining to travel that had been charged in error.
Special project: to obtain all the misused tickets employees gave out and/or sold for profit. Billed the employees full fare pricing. Project was estimated over a million plus in fraud.
ECONOMY AUTO REPAIR, MODESTO, CA, UNITED STATES
November 1988- June 2000 Office Manager,
Resolve customer complaints and answer customers' questions regarding policies and procedures.
Maintain records pertaining to inventory, personnel, orders, supplies, and machine maintenance.
Compute figures such as balances, totals, and commissions.
Develop or update procedures, policies, and standards.
Develop work schedules according to budgets and workloads.
Monitor inventory levels and requisition or purchase supplies as needed.
Arrange for necessary maintenance and repair work.
Enter into machines all information needed for bill generation.
Operate special billing machines to prepare statements, bills, and invoices.
Reconcile and post receipts for cash received by various departments.
Encode and add amounts of transaction documents, such as checks or money orders, using encoding machines.
Verify and post to ledgers purchase orders, reports of goods received, invoices, paid vouchers, and other information.
Bundle sorted documents to prepare those drawn on other banks for collection.
Transcribe data from office records, using specified forms, billing machines, and transcribing machines.
Sort and list items for proof of payment or for collections.
Clean machines, and replace ribbons, film, and tape.
EDUCATION:
MERCED COLLEGE, MERCED, CA, UNITED STATES AA Degree, June 2004
ADDITIONAL SKILLS:
*Skilled in Microsoft Office (Word, Outlook, and Excel) *Proficient in Lotus Notes *Typing speed approximately (WPM: 40)
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