Customer Service Sales
Resume:
Hannah K. Ross
**************@*****.***
Summary: Personable and responsible cashier with 15+ years experience in retail and customer service, a solid team player with an upbeat, goal orientated, hardworking employee. Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. Learn quickly, hard worker, love to learn new things.
Highlights:
Strong organizational skills
Active listening skills
Sharp problem solver
Courteous demeanor
Inventory control familiarity
Top sales performer
Adaptive team player
Opening/Closing procedures
Customer service extended skills
Management experience
Eager to work and stays on task
Known to go above and beyond boss' expectations
Invoice processing
Customer service expert
Telecommunication skills
Accomplishments:
*Customer Assistance excellence.
*Worked with company systems such as live support and diligently completed all assigned tasks, working overtime as needed.
*Computed Data Reports.
*Provided required weekly, monthly and quarterly reports listing sales figures and clients track records, able to multitask.
*Greeted customers upon entrance and handled all cash and credit transactions.
*Assisted customers over the phone regarding store operations, product, promotions and orders.
~Experience~
Kawasaki:
Electrical/rail car
Lincoln, NE
I worked on various electrical projects and helped others with their prep work.
Gordmans:
Team member
Lincoln, NE
Worked in home department, ran cash register, returned products for all departments, assisted guests as needed. I also was put in charge of stock room and a team to organize everything, I accomplished task in one shift. Came in early on weekends to help scan inventory to find the sale items. This was a seasonal job.
Casey's General Stores:
2nd Assistant Manager
Lincoln, NE
Maintained up-to-date knowledge of store policies regarding payments and procedures. Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for upper management. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Cross-trained and provided back-up for other customer service representatives when needed. Successfully interacted with customers and retail buyers to expedite orders, while assisting customers. Guaranteed positive customer experiences and resolved all customer complaints. Maintained adequate cash supply in cash drawers in a timely manner while guaranteeing high level of customer service. Accurately logged all daily shipping and receiving orders. Regularly sought opportunities to upsell and add on additional merchandise. Stocked and rotated inventory regularly. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Organized the store, replenished merchandise shelves with items from stockroom.
Tecumseh Grocery Store:
Head Cashier
Tecumseh, Ne
Organize the store, replenished merchandise shelves with items from the stockroom. Maintained up to date knowledge of store policies regarding payments, returns, and exchanges. Prevented store losses using awareness, attention to detail and integrity. Cross-trained and provided back up for other customer service representatives. Computed accurate sales prices for purchase transactions. Trained new employees to the company's standards and regulations. Performed opening and closing duties. Answered phones and worked with the owners on ways to better the workplace.
PCCW:
Teleservices Tech
Lincoln, Ne
Worked open shifts, took inbound and made outbound sales calls. Set up leads and call backs to existing customers. Answered customer concerns and questions about their accounts. Worked with insurance quotes, and questions for banks and homeowners insurances. Was at the top of my training class, and enjoyed helping people with all that I did.
Airport Inn:
Front Desk Clerk
Lincoln, Ne
I was in charge of a 100+ switchboard telephone system, which was also wake up call and customer service lines. Checked customers in and out of rooms, ran register and credit card machine while doing other duties helped housekeeping. Took care of complaints and all other customer service related jobs. Organized paperwork and schedules.
Education:
SCC Energy square
GED: Graduated
University of Phoenix:
Administrative medical and technical:
Will be continuing education in administrative medical and technical and or coursework in Business Administration and Organizational Development as soon as possible.
Contact this candidate