Customer Service Medical Assistant
Resume:
DWIGHT HAKE
Cell 214-***-****
******@***.***
Dallas, Texas 75228
OBJECTIVE
To gain full time employment with a company where I can continue to grow and develop professionally. SUMMARY
Motivated self-starting banking/mortgage operations professional with diverse experience in management and customer service. Excellent written and verbal communications skills, multitasking and computer literate. Seeking corporate position working directly with upper level management. EXPERIENCE
Santander Consumer USA Sept, 2010-present
Lewisville, TX
Auto Collections Representative
Initiate/receive calls to/from customer in order to resolve past due account
Educate customer on importance of keeping account current to avoid extra charges
Present company programs to help the customer bring account current Citi Financial Auto Nov, 2008-Sept, 2010
Irving, TX
Auto Collections Representative
Initiate/receive calls to/from customer in order to resolve past due account
Educate customer on importance of keeping account current to avoid extra charges
Present company programs to help the customer bring account current Unemployed/Link Temporary Staffing Nov 2007-Nov, 2008 Dallas, TX
Industrial Temporary
Repaired water cooling towers for The Branton Company Washington Mutual Bank May, 2004-Nov, 2007
Irving, TX
Post Closer/Account Administrator
Reviewed originally executed closing documents sent from counsel to ensure accuracy
Created quality control forms to ensure accuracy of system funding set-up and archiving of documents
Reviewed/tracked customer portfolios for file shipping/receiving and/or purchasing JP Morgan Chase Bank Apr, 2000-May, 2004
Irving, TX
Senior Operations Team Lead
Oversaw daily review and balancing of incoming collateral for Cendant Mortgage
Trained/assisted in writing and testing on new conversion procedures to Pro Merit system
Eliminated costly manual monthly inventory overtime by scanning files to download against current system status
Eliminated pre-printed folder waste by having Cendant Mortgage email file to be downloaded for next day file processing/review
Pinnacle Staffing Nov, 1998-Apr, 2000
Dallas, TX
Mortgage Banking Temporary
Processed government insuring for New Horizons Mortgage
Shipping and exception resolution specialist for New America Mortgage First Plus Financial Aug, 1997-Nov, 1998
Dallas, TX
Wholesale Credit Analyst
Reviewed wholesale correspondent application to repository reports
Made pre-approval/declined decisions based on current underwriting guidelines
Awarded wholesale credit analyst for the month of November, 1997 DR. Ned E. Beiser Aug, 1995-Aug, 1997
Dallas, TX
Medical Assistant
Front office-scheduling appointments, insurance billing and medical supply inventory
Back office-prepping patients, assisted in minor in-house surgeries and venipuncture
Also provided home health care before and after office hours and weekends Comerica Bank Mar, 1995-Aug, 1995
Dallas, TX
Item/Data Processing Clerk
Gathered, balanced and wrapped cash letters for outgoing transit deadlines
Balanced daily production totals to the system generated totals Texas Commerce Bank Apr, 1994-Mar, 1995
Dallas, TX
Lockbox Clerk
Processed, balanced and prepared retail customer deposits for transit deadlines MidAmerica Corporation Aug, 1987-Mar, 1994
Kansas City, KS
Banking Operations Senior Team Lead
Supervised all phases of 24 hour item and data processing department
Moved, organized and managed the lockbox and account reconciliation departments from Topeka, KS to Kansas City, KS
Wrote step by step procedures for all processes of each shift/department
Assisted in banking conversions and training of new procedures for all areas EDUCATION
Central Missouri State University
Bachelor’s in Spanish and minored in Political Science, May 1983 3.53 GPA
Education America
Medical Assistant degree, December, 1995
Honor’s graduate
COMPUTER SKILLS
Microsoft Outlook, Power Point, Access, Excel, Word Perfect, Lotus Notes, 10 key by touch, Adobe PhotoShop
REFERENCES
Available upon request
Contact this candidate