Sales Customer Service
Resume:
Phongsavanh Scott Sysavat
Goleta, Ca 93117
*******@*****.***
OBJECTIVE: To obtain a challenging position in the Insurance and sale industry.
EDUCATION & LICENSES:
ITT Technical Institute, Oxnard, CA. March 2002
Bachelor of Science: Telecommunication Engineering Technology
ITT Technical Institute, Oxnard, CA. March 2001
Associate of Science: Electronic Engineering Technology
3.7 GPA, EET Outstanding Student Award
Producer Life Insurance License- State of CA & MN
Loan Originator License- State of CA
Health Insurance License- State of CA
EXPERIENCE:
Hydrex Pest Control Co Santa Barbara, CA. 2012-Present
Pest Technician
Provide pest management services for residential, industrial and commercial customers.
Western Exterminator Co Goleta, CA. 2009-2012
Pest Technician
Provide pest management services for residential, industrial and commercial customers.
Trugreen St. Paul, MN 2008-2009
Sales Representative
Customer service, door to door sales & presentation, cold market prospecting, phone sales & telemarketing.
Inbound & outbound calls.
Primerica Financial Service
Financial Representative St. Paul. MN 2003-2007
Assisting customers with finances; debt consolidation, refinancing mortgages, student and personal loans.
Recruiting and sales, product and field training, oral presentations.
Inbound and outbound sales calls, cold market prospecting, customer follow up and retention.
Dupont Displays Corp. Goleta, CA March 2002 – November 2003
R & D: Ink Jet/ Encapsulation Technician
Printing Pedot and Polymer into the substrate by pixels/wells using Microfab equipment. This requires precise data entry and elaborate parameter setups.
Operate contact angle tool to determine surface tension of fluid (Pedot or Polymer) behavior to maximize the printing process and provide accurate reading of surface tension.
Encapsulation processing: Use glove box for better sealant of moisture level in the control atmosphere environment. Dispense precise amount of an epoxy into the substrate or panel using software program. Carefully control of epoxy dispensing, set up all necessary parameters such as needle heights sensor, vacuum control, speed of dispense, and camera setting for accurate alignment. Ensure correct parameter setup and encapsulation to prevent moisture from entering the part.
Scribe encapsulation lids or displays panel by manual and advanced automatic scribing equipment. Use delicate precise pressure without shattering glass or lids.
Set up encapsulation dispensing mode as required.
Evaluate new epoxy and curing methods for preproduction line plus R&D process.
Evaluate sealant process, conduct pixel shrinkage study for life time efficiency. Evaluate defects of process: voids, delamination, nitrogen compressed when sealant process is being done over/under compressed.
TGA Analysis: Conduct thermal analysis for weight gain on materials ( Getter Tablets, Liquid getters, and Paste getters ) utilized for research and development for better study of its effectiveness of the getter absorbance of the moisture gain level. Evaluate new getters for weight gain and absorbance.
Romulus (Mechanical test equipment): Conduct the experiment of stud pull and die shear on an adhesive behavior and its strength of sealant under certain parameters ( 60/90 or 85/85 or 60 C and 90% humidity). Evaluate performance of adhesive strength under certain conditions.
Kilovac Corp. Carpinteria, CA Jan 2000 – June 2000
Mechanical Assembler
Assemble electronic components (relay switches) using bread board depending on customer’s preference.
Read and build circuitries using schematics.
Solder electronic components.
Build and troubleshoot circuitries bread boards as required.
Applied Magnetics Corp. Goleta, CA Aug. 1995 – Dec. 1998
Wafer Operator
Troubleshoot equipment used in production and monitor daily diagnostic results for trends indicating pending failures or degrading of quality in products.
Operate electronic equipment and analyze quality control pass/fail of production.
Perform daily diagnostic tests on measuring criteria and perform preventive maintenance tests as required.
Depositing/stripe off photoresist on the wafers by using a photoresist coater.
Perform SEM/CD SEM for better understanding of defects, CD SEM determines track width and overlay of wafer’s thickness each layer or device that has been processed.
Operate stepper for depositing each layer onto the wafer exposed on the photoresist soft surface/tension.
Safety and Human Error team member for accident prevention and safe work methods.
Skate One Corp. Goleta, CA May 1994 – July 1995
Assembly Operator
Assemble skateboards and run shipping room as required
Operate UV sealer for coating and finish products
Silk screening (printing) T- Shirts of corporation’s logos
Operate supple mating equipment which printed designed corporation’s boards and other products, depending on customer’s need
TECHNICAL SKILLS:
Modern electronic-electronic communication theories
Analysis, troubleshooting AC and DC circuitries of series, parallels, transistors, and integrated circuitries
Build prototype using breadboard
Familiar with electronic diagnostic test equipment: oscilloscope, digital and analog multi-meter, power supply, power generator function, probe logic, and setting up fixed power supply as required
Identify operation of basic logic circuits: OR, NOR, AND, NAND, EX-OR, EX-NOR, also JK flip-flops and counters
Solder and desolder components, printed circuit boards, reading schematics
Familiar with computer component ( microcomputer: A+ ) and microprocessor and industry application (basic low and high level programming) using programming logic controller
Familiar with C + +: basic language programming using structure control, strings array, arrays, and class structure
Familiar with Transport systems
Familiar with Data Communications
Familiar with Switching systems
Contact this candidate