Customer Service Manager
Resume:
Surilla, Olga
Blk. **, lot 1, Celina Homes 2 Subd.,Deparo, Caloocan City, 1410, Central Luzon, Philippines
Email:********@*****.*** Tel:63-090********(Home), 094********(Mobile)
Resume Summary
Current Position : Academic Teacher in English and Chemistry in Maranatha Christian Academy (June 2011 - Present)
Current Specialization : Education
Highest Education : Bachelor's/College Degree in Nursing
Years of Experiences : 24
Employment History
June 2011 - Present
1. Maranatha Christian Academy
Position Title (Level) : Academic Teacher in English and Chemistry (Non-Executive)
Specialization : Education
Role : Lecturer
Industry : Education
Monthly Salary : PHP 23000
Work Description :
-Educate the secondary students in English and Chemistry subject.
-Teaching and gaining knowledge and experiences based on our experiments and activities.
-Teach the students on Basic English in Communication and Grammars.
Aug 2010 - Nov 2010
2. Transcom Worldwide Philippines
Position Title (Level) : Customer Care Associate (Non-Executive)
Specialization : Customer Service
Role : Customer Service - General
Industry : Call Center / IT-Enabled Services / BPO
Monthly Salary : PHP 16000
Work Description :
Handles customer inquiry and order taking.Work closely with the operational and tele-services teams, utilize relationships to ensure that product implementation schedules are met.
Facilitate strategic partners' resources to assist in the sales process.
Engage, equip, and lead all sales channels (including distribution partners) with appropriate training, tools, and strategy development for MDOL products/services.
June 2010 - June 2010
3. Teleperformance-MOA
Position Title (Level) : Customer Service Agent (Non-Executive)
Specialization : Customer Service
Role : Others
Industry : Call Center / IT-Enabled Services / BPO
Monthly Salary : PHP 14000
Work Description :
As an agent my task is to answer phone calls regarding to phone bills of the customer and inform about the latest promo and update the client about their bills.
Dec 2009 - Jan 2010
4. Advance Contact Solutions
Position Title (Level) : Technical Support Representative Trainee (Non-Executive)
Specialization : Technical & Helpdesk Support
Role : IT Support/Helpdesk
Industry : Call Center / IT-Enabled Services / BPO
Monthly Salary : PHP 18000
Work Description :
-To assist client in troubleshooting some technical problems that they encountered during their internet connections.
1999 - 2006
5. ES7 Digital ID Services
Position Title (Level) : DATA ENCODER/HR-ADMIN ASST./SECRETARY (Assistant Manager / Manager)
Specialization : Customer Service
Role : Customer Service - General
Industry : Printing / Publishing
Monthly Salary : PHP 23000
Work Description :
Work closely with the operational and tele-services teams, utilize relationships to ensure that product implementation schedules are met.
Facilitate strategic partners' resources to assist in the sales process.
Engage, equip, and lead all sales channels (including distribution partners) with appropriate training, tools, and strategy development for products/services.
Interview applicants and inform them about the compensations and benefits, explain to the newly hires about the rules and policies of the said company.
1992 - 1997
6. PDC- Pizza Hut Phils.
Position Title (Level) : CREWMEMBER / CASHIER/ CREW TRAINOR/ CREW LEADER (Non-Executive)
Specialization : Food/Beverage/Restaurant Service
Role : Supervisor/Team Lead
Industry : Food & Beverage / Catering / Restaurant
Monthly Salary : PHP 8000
Work Description :
promotes the products of the restaurant and attends to customer’s
Orders
-answers phone calls for delivery orders
-cooks and prepares foods and beverages
- orient new crewmembers about the company policies and standard operations rules and regulation.Train them about food products and all product specification.Schedule trainees for their area certification and trainings.
1988 - 1989
7. Araneta Group of Companies
Position Title (Level) : PORTER / USHERETTE (Non-Executive)
Specialization : Customer Service
Role : Others
Industry : Entertainment / Media
Monthly Salary : PHP 6500
Work Description :
-As an usherette I always guide moviegoers insidecinemahouse.
Proven initiative and ability to work with minimal supervision.
Excellent organizational and motivational skills.
Educational Background
Graduation Date: 2008
Bachelor's/College Degree of Nursing
Major : N/A
Institute/University : Our Lady Of Fatima University, Philippines
CGPA : 85/100
Graduation Date: 2004
Vocational Diploma / Short Course Certificate of
Major : photo and image editing data and file analyst and custodian
Institute/University : hands On Training &Arkicadd, Philippines
CGPA : 85/100
Certification
Adobe Photoshop (2004)
Pizza Hut Doughmaster (1996)
Pizza Hut Professional (1996)
Pizza Hut Production Professional (1994)
Pizza Hut Service Professional (1993)
Skills
(Proficiency: Advanced - Highly experienced; Intermediate - Familiar with all the basic functionalities; Beginner - Just started using or learning the skill)
Skill Years Proficiency
Carmaster Driving School 3 Advanced
Adobe PhotoShop 3 Advanced
Languages
(Proficiency: 0=Poor - 10=Excellent)
Language Spoken Written
Filipino 8 8
English 7 8
JobStreet.com English Language Assessment [www.jobstreet.com]
Last Date Taken Score
15-Feb-2010 30/40
Personal Particulars & Preferences
Date of Birth : 17 Apr 1971
Nationality : Philippines
Gender : Female
Tax Card No. : 177712683
Possess Own Transport : Yes
Availability : Immediately after notice period of 1 month(s)
Additional Info
OLGA SANTOS SURILLA
Blk. 26, lot 1, Celina Homes 2 Subd.,Deparo, Caloocan City
PERSONAL DATA:
AGE: 40 years old
DATE OF BIRTH: April 17, 1971
MARITAL STATUS: Married
HEIGHT: 5’6”
EDUCATIONAL ATTAINMENT:
ELEMENTARY 1980-1984 St. Paul University, GRADUATESan Miguel, Bulacan
(formerly St. Paul College of
San Miguel, Bulacan)
SECONDARY 1984-1988 St. Paul University GRADUATESan Miguel, Bulacan
(formerly St. Paul College of
San Miguel, Bulacan)
COLLEGE March 2008 Our Lady of Fatima University GRADUATELagro, Quezon City
Graduate of:Bachelor Of Science In Nursing
EMPLOYMENT HISTORY:
POSITION / YEAR OF SERVICE JOB DESCRIPTION
PORTER / USHERETTE
Araneta Group Of -ushers moviegoers
Companies inside cinemahouse
1988-1989
CREWMEMBER / -promotes the products
CASHIER 1989-1997 -attends to customer’s Orders
Pizza Hut Phils. -answers phone calls
-for delivery orders
-cooks and prepares
-foods and beverages
DATA ENCODER ES7 Digital ID Services -handles clients orders and data files
EDUCATION AND TRAINING:
Completed Bachelor Of Science in Nursing at Our Lady Of Fatima University
In March 2008.
Completed Highschool Course in St. Paul College now St. Paul University of
San Miguel,Bulacan on March 1988.
Attended seminars and trainings as cashier in Pizza Hut, and become a Pizza Hut
Professional in 1996.
Completed Computer Course in Adobe Photoshop in October 2004.
Completed my training as a Driver at Carmaster in September 2002
Finished my training with US101 in June 2010.
REFERENCES:
1.Evangeline N. Reyes 3. Joone Alina
OIC- Pre-school Dept. School Registrar,Maranatha Christian
093******** Academy of Novaliches
4176560
2. Joseph Alvaro
EDP- Dept. Manager
Certified True and Correct : Olga S. Surilla
Contact this candidate