Customer Service Administrative Assistant
Resume:
Ada Whitney
Schaumburg, IL 60193
******@*******.***
Earth Friendly Products
Addison, IL
HR / Office Assistant Apr/2015 – Sep/2016
Recruit New Hires
Phone Interview Candidates
Maintain Work Compensation Cases
Enroll New Hire Insurance Program
Maintain Employee Information Database
Employment Verification
Correspondence
Filing
Answer Phones
Robert Half International/
Office Team Staffing Agency
Temporary Assignment Jan/2015 – Apr/2015
Earth Friendly Products
Reception
Answering Phones
Sorting Mail
Meet/Greet Visitors
Enter Invoices
Filing
Robert Half International/
Office Team Staffing Agency
Temporary Assignment Jan/2014 – Aug/2014
Arthur J. Gallagher Insurance Brokerage
Administrative Assistant
Answering Phones
Sorting Mail
Ordering Office Supplies
Preparing Sales Reports
UPS mailings
Updating Associate Contact Information
Assisting Account Managers With Client Correspondence
Willis Insurance Group
Chicago, IL
Administrative Assistant 2011 – 2012
Relieve Reception Desk
Assist with mailroom duties
Sort and process mail
Check in/distribute insurance policies
Process all incoming payments received from clients and insurance carriers
Willis Insurance Group
Chicago, IL
Assistant Client Manager 2009 – 2011
Active Producers License – Property & Casualty
Policy Check-In (both Professional Liability and Property & Casualty policies)
Policy review for accuracy
Processing endorsements/audits to be included in the policy
Maintain client files in computer application
Document all correspondence according to compliance rules
Process requests for insurance certificates
Assemble and distribute various reports and other client-specific documentation
Order loss runs from carriers for review, evaluation and distribution
Send underwriting submissions to placement brokers and handle initial follow-up
Send policy renewal package to client
Ensure that renewal process starts/completes within the legal timeframe
Send Binder to client
Willis Insurance Group
Chicago, IL
Customer Service Intern 2008 – 2009
Meet/Greet clients
Answer telephone
Filing
Update payment records in client file
Notify client of past due payments and any follow-up information
Renew certification of insurance as policies come due
Data Entry
Maintain supply inventory
Mail distribution
Fedex, UPS mailing
Since joining the Willis Team I have been on several planning committees for special functions held by the company such as ‘Chicago Cares’, ‘Chase Charity Run’ in Chicago and the Willis Foundation. I have found that being involved with these events have proved to be both challenging and rewarding and I have experienced a sense of pride with each one.
Additional Experience:
After retirement from United I held several part time administrative positions before joining the Willis Team in 2008.
Nov, 2002-May, 2004 - Customer Service Representative (E-Z Cash)
May, 2004-Dec, 2004 - Receptionist (Prudential Real Estate)
Jan, 2005-May, 2008 - Administrative Assistant (Lighthouse Financial)
In May, 2008 I was furloughed from Lighthouse Fin. due to staff reduction. Employment with Willis Insurance Group followed.
United Airlines
Elk Grove Village, IL
Facilities/Maintenance Analyst 1996 - 2002
Scheduled maintenance in a 24-7 operation for headquarters campus
and off-site locations
Monitored problem areas in buildings
Inspections for quality assurance and customer service
Maintained documentation and monthly reports
Monitored all building emergency alarms
Dispatched emergency maintenance calls
Participated on a task team panel to improve the culture within department
United Airlines, Inc. 1967 - 2002
Elk Grove Village, IL
I have worked in the corporate world for many years. I began my career with United Airlines in 1967 and was employed with the organization for 36 years. I retired from the company in 2002.
During my tenure with United I held many different positions which offered a new experience each time and proved to be valuable throughout the years.
I have much experience in public contact and have had many positions which require problem resolution for customers as well as co-workers and Direct Reports.
The positions held throughout my employment were:
Telegraphic Equipment Operator
A teletype communications system which created a link between each station in the airline Industry allowing for the exchange of information worldwide. As technology evolved the system became obsolete.
Baggage Service Representative
Assisting passengers in locating misrouted bags
Giving information on policies and procedures of baggage handling
Giving flight information
Lead Security Officer
Protecting people and property at all United Airlines facilities
Monitoring all emergency alarms
Incident reporting as necessary
Facilities/Maintenance Analyst
I have also done a considerable amount of volunteer work with such organizations as Muscular Dystrophy Telethon, ‘Chicago Cares’, and also as a volunteer bi-partisan participant for the Democratic Convention which was held in Chicago. These have all been very successful and rewarding challenges that I take great pride in having been a part of.
Education:
Graduate - Utica High School
Utica, Michigan
Business
Certificate - Weaver Airline School
Kansas City, Missouri
Communications
Additional Education
I have successfully completed a course with QCEvent Planning which has offered an extensive training program in corporate as well as private event planning and I am now certified as an International Staging and Redesign Professional (ISRP).
Volunteer Work
I have completed a training program, which is required by the State of Illinois, and am working as a tutor to help foreigh language speaking residents to learn to speak, read and write the English language.
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