Customer Service Medical
Resume:
Ana Sochia
Whitehouse,Texas 75791 anasochia51 @outlook.com
OBJECTIVE
To obtain a professional, challenging, fulfilling position where my accumulated skills in language, communication,
office management and customer service may be maximized
PROFESSIONAL EXPERIENCE
University of Texas North East – Tyler, TX
Patient Financial Services
*Responsible for patient account follow-up on all assigned accounts, resolving billing issues, answering patient inquiries, set up financial arrangements as needed, and uses collection techniques to keep accounts receivable current including but not limited to monitoring for delinquent payments.
Pain Management Providers, PA 2011 - 2013 Charlotte, NC
Administrative Assistant.
• Prepare charts with receipt sheet, exam sheet and search state database to check for any duplicate
visits to other doctors eliminating possible duplicate dispensing of same medication, complete
office bank runs
• Update patient medical records and charts, generate statements, duplicate receipts, discharge
letters, and patient correspondence
• Liaison between patient and medical provider, call in doctor approved medical prescriptions as
needed,
• Complete urine drug screening test and submit failed urine tests to the toxicology lab
• Prepare patient charts for the upcoming appointments along with confirmation of upcoming
patient appointments
• File and retrieve charts, maintain patient database and demographics
• Keep doctors and office staff aware of changes such as the Hippa Laws
MEDCO Medical Supply 2010 - 2011 Houston, TX
Documentation Clerk
• Communicated between departments with, clients, care providers and insurance companies
• Verified and completed client and medical supply documentation
A. David Axlerad, MD 2008 - 2010 Bellaire, TX
Physician Office Coordinator
• Administrative responsibilities, payment processing, called in prescriptions and refill requests
• Download and printed incoming correspondence from medial transcriptions
Marc Schulman, Executive 2007 - 2008 Berthoud, CO
Executive Assistant
• Administrative responsibilities, educate customers on nutritional products and facilitate customer
orders
Traveled to designated territories as required •
Relocation 2005 - 2007 Syracuse, NY
• Married and relocated to New York
University of Texas 2003 - 2005 Houston, TX
MD Anderson Cancer Center
Office Assistant
• Generate data queries to compile cash vouchers for patients four times daily
• Worked with patients to administer housing contracts
• Generate meal tickets daily for qualified patients
• Provide front desk coverage including answering phones, language assistance, patient assistance
and paging social workers
• Provide primary support for seven phone lines (triage), secondary support for four back lines
• Responsible for managing records including printing, sorting, distributing, posting documents
such as Patient Appointment Lists, incoming mail, faxes, patient co-pay transactions, overnight
packages, charts and films
• Accountable for general reception responsibilities including maintaining office consumables
inventory, general equipment maintenance, other duties and projects as assigned
PMJCencorp 1997-2003 Longmont, CO
Receptionist
• General duties, Responsible for communicating with Latin American clients and engineers to
ensure superior customer service and accurate schematics for critical components of circuit board
routers
• Creation of technical manual to Spanish
ACADEMIC HISTORY
• Houston Community College
• Health and Life Insurance License
SKILLS & ACCOMPLISHMENTS
• Translation of Technical Manual 2000
• Translated Technical Manual from English to Spanish for Ford Visteon, Spain. Saving employer
over $9,000 in translation fees. Obtained the ability to speak, write, and read Spanish fluently such
as assisting only Spanish speaking patients / customers
• Established an easy read instructional booklet for new telecommunication system
• Organized medical records room
• Prioritized medical records subpoenas
• Consolidated duties of medical records with office manager for smooth efficient operations of
medical office
• Diverse and adaptive to new environment
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