Customer Service Manager

SERENISE EVANS

BROOKLYN, NEW YORK ***** PHONE: 646-***-****

PROFILE

With the experience in office operations. Independently motivated team player and quick learner dedicated to giving the higher quality care and comfort to clients.

Market Knowledge, Staffing, Results Driven, Strategic Planning, Management Proficiency, Client Relationships, Verbal Communication

COMPUTER: MS Word, MS PowerPoint, MS Excel and QuickBooks

EXPERIENCE

2013-Present- Edwin Gould Brooklyn, N.Y.

Foster Parent/ Caregiver

Torrid - Assistant Manager/ Front End Manager June 2008-2012

Completes store operational requirements by scheduling and assigning

employees; following up on work results.

Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.

Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.

Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures

Controlling payroll and inventory. Training employees on loss prevention and shrink.

2003-2010- King Teleservices Brooklyn, N.Y Operator / Customer Service Rep.

Answering Quantity of calls

Microsoft word, Sibel

Administrating city complaints and services

2001-2002- Plaza Associates New York, N.Y Collection / Customer service

Answering phones, billing and typing

Full function of office and front desk

Proficient in Microsoft word and computer software

1999-2001- Law office of Mitchell N. Kay Customer Service / Debt Collection

Scheduling appointments, reports

Directing calls to appropriate parties

1997-1999 HS BC Bank Brooklyn N.Y Customer Service

Assisting clients, Opening New Accounts

Handling large amount of Monterrey

Bank Teller

EDUCATION

1989-1992 Sarah J.Hale High School Brooklyn, N.Y

Academic Diploma received

1998-1999 Caliber Training Institute

New York State Certified Nurse Assistants

SKILL SET- Comprehensive knowledge of computer Sibel, filing, fire safety, C.P.R., infection control

-Reference available upon request

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