Customer Service Medical Assistant

Cindy Rich

Office Manager - Eagle Precision Rancho Cordova

Cameron, CA

******@*****.*** - 916-***-****

To secure a position with a company that offers opportunity for growth and advancement. Authorized to work in the US for any employer

WORK EXPERIENCE

Office Manager/Owner

Eagle Precision Rancho Cordova - Rancho Cordova, CA - January 2009 to Present phones, accts. payable/receivable. cust.service, meet & greet customers, sales schedule meetings, collections. Data entry, Microsoft office, Benefits advisor. Ordering of supplies, good knowledge of manufacturing programs, scanning & saving programs. Front & Back office ~clinician

Rapid Care - Cameron Park, CA - December 2005 to December 2009 Cameron Park, Ca .Dec 2005--12-2009

Workers comp, ALL clinical duties, front office professional Greeting public. data entry, verifying eligibility, entering patients demographics meet & greet public, phones system, computers, track all incoming & outgoing monies, tally up @ shift end, also back office

Patient care, ie; stitches to immunizations,Demonstrated freq interruptions. Promoted to night lead. Worked w.Diverse population.Frequent interruptions . DOT/DMV physicals, PRE-Employment physicals, performed drug & alcohol testing, Random.

Certified Medical Assistant

Dr. Randall D.O. West - Folsom, CA - 2003 to 2004

Front office greeting patients/public. Back office. All duties. Rx refills. Resolving Difficult issues. also physical therapy. Handled many tasks at once, very busy office. Strengths; Exceptional Professionalism, Remarkable attendance, punctual & Superb Customer Service. PREV EMPLOYERS

Customer Service Representative

Aetna, Foundation Health Admin. Blue Shield - Rancho Cordova, CA - 1992 to 2002 Customer Service professionals during this time. Medical Terminology, Call Center, Inbound & outbound calls, Provider Services, Champus division. data entry, Companies include Blue Shield, Foundation Health, Aetna, Capitol Administrators. Given several promotions during this interim from working hard driven by goals & sheer love to succeed.

EDUCATION

State Certified Medical Assistant in Assisting Physicians Winterstein College - Sacramento, CA

2004 to 2005

SKILLS

Clinical Duties (6 years), Medical Terminology medical billing, GOOD on computers, set ups of hardware, good typing skills, management, familiar with State law for small business, google extraordinaire.! (10+ years)

AWARDS

MEDICAL TERMINOLOGY

May 2003

In college, I mastered MEDICAL TERMINOLOGY..recvd 100% in the spelling & meaning of ALL latin words. CERTIFICATIONS

Medical Terminology

100% testing

DRUG & ALCOHOL TECHNICIAN/bat

Performing DOT DRUG screenings several employees at a time.5-screen panel & alcohol. GROUPS

Photography online. Diabetes Awareness

My hobby & my time given

ADDITIONAL INFORMATION

Skills: Customer service at various levels including patients & call center for 8 yrs. Certified Medical Assistant

Great enthusiasm, Love my job. Love people, computer literate, very well trained in ALL aspects in a medical back office.

Certified Drug & Alchohol Technician

Perfect attendance & punctual

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