Brian Black

**** ******* *****, ************ **** 43147

Cell: 614-***-**** - acwlta@r.postjobfree.com

Summary

Dedicated Operations Manager and effective leader who excels at using proven methods and cutting-edge technology to

successfully cut costs, streamline operations and increase productivity.

Highlights

Strategic planning Operations management

Negotiations expert Staff development

Procedure development Policy/program development

Analytical Staff training

Team building Supervision and training

Cost reduction and containment Certified Forklift Operator

Multi-site operations Production scheduling familiarity

Process improvement strategies Billing

Multi-unit operations management Analytical skills

Inventory control Time management

Staff retention Work flow planning

Contract management

Relationship building

Microsoft Office Suite expert

Troubleshooting and problem solving

Contract review and recommendations

Client relationships

Quantifiable revenue increases

Experience

Operations Manager

September 2015 to February 2016

LAZ Parking - Columbus, OH

Supports the General Manager with a complete oversight for financials and operations of assigned portfolio to ensure

24/7 professional parking management.

Responsible for developing client relationships.

Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the

highest level of service.

Assist the region with the business development, proposal, presentation, and transition for new locations.

Lead, direct, and develop team of employees to accomplish annual and periodic goals/initiatives.

Responsible for planning and executing plan for the opening of new locations within their assigned portfolio.

Organize and narrate management skills for facilities managers and assistant managers.

Daily, Weekly, Monthly, and Annual financial and operational reports as required.

Communicate with local police department and emergency management teams regarding operations.

Monitor, review, and analyze the market rate structures.

Implementation and completion of other projects, programs, and initiatives that may arise from assigned portfolio

operation.

Production Manager

September 2012 to September 2015

Pick-n-Pull - Columbus, OH

Manage all phases of store production operations and employees to ensure goals are met safely and efficiently.

Responsible for monitoring all yard production functions to conform to company policies.

Ensure that the store operates both safely and environmentally compliant, while effectively and efficiently working

within the guidelines of the administrative policies and procedures.

Logistics Manager

May 2010 to April 2012

The Ohio State University, Transportation & Parking Services - Columbus, OH

As a member of Transportation & Parking, the Logistics Manager focuses on the daily details related to the

staffing and operations of the Campus garages, cleanliness and customer care in the field; coordinates logistics

of daily activities for parking services; oversees staffing levels to ensure consistent and smooth service to the

customer; oversees the cleanliness and quality of services in the garages; coordinates efforts between

maintenance, field technology and garage construction activities to ensure minimal customer impact; establishes

measures to evaluate effectiveness; ; liaison for retail customer care; defines and pilots new customer services;

provides reserved parking space(s) approval and management; documents, evaluates and coordinates parking

exceptions, disability parking through evaluation and surveys; Identifies trends and tracks customer use patterns

in gated facilities; oversees weekend maintenance technical activities; identifies best practices in technical

standards and implementation; monitors cash boxes; oversees audit procedures; conducts shift briefings as

needed; implements controls to mitigate risk of fraud; analyzes gate raising information and identifies

opportunities to reduce raisings; maintains database of information for future planning purposes; supervises staff;

provides coaching and performance management to ensure individual goals are met; properly handles and

maintains classified/sensitive information according to federal and state laws and regulations and university

policies; attends meetings and trainings; may work evenings, weekends and special events; requires completion

of successful background check; in accordance with the Disaster Preparedness and University State of

Emergency Policy 6.17, this position has been designated as an essential position.

I managed 120 employees from assistant manager, special events coordinator, systems techs, field supervisors,

student supervisors, student booth attendants, full time booth attendants and special events assistants.

Assistant Manager

March 2008 to May 2010

The Ohio State University, Transportation & Parking Services - Columbus, OH

I handled the daily staffing needs as well as scheduling all the special events staffing from large events on

campus such as football to a small event that just needed equipment.

I fielded all customer calls and ensured that customers were answered within a 24 hour time frame.

I directly supervised 60 employees from full time booth attendants, student supervisors, student booth attendants

and special events assistants.

Parking Facilities Coordinator

June 2005 to March 2008

The Ohio State University, Transportation & Parking Services - Columbus, OH

My responsibility was to ensure all equipment was serviced and functioning for the parking facilities.

I was directly involved in the constant upgrades of new equipment and software programming for the parking

facilities.

Construction Coordinator

August 2004 to June 2005

The Ohio State University, Transportation & Parking Services - Columbus, OH

My responsibility was to ensure all traffic related to construction on campus was held to a minimum for ease of

access for the campus community.

Coordinating with all campus departments that would be affected in the general areas and surrounding streets.

Supervisor

June 2002 to August 2004

Transportation Security Administration - Columbus, OH

I provided enhanced security to all key areas of Columbus International Airport.

I also enforced the law to ensure safe and efficient passage for people and commerce.

I protected traveling Americans with an emphasis on exemplary customer service.

On a daily bases I managed 25+ employees.

Aircraft Mechanic

March 1999 to March 2000

Lockheed Martin - Greenville, SC

Aircraft duties included modifications and repair on C-130 aircraft to include system maintenance, engine and

APU/GTC repair and operation, fuel systems, hydraulic systems, environmental systems and electrical systems.

C-130 Aircraft Mechanic

December 1997 to December 1998

Lockheed Martin Saudi Arabia

Maintain C-130 aircraft, support equipment, forms and records.

Performs flight chief expediter, crew chief support, aero repair and maintenance functions.

Other duties included teaching and aiding the Royal Saudi Air Force personnel.

Electrical/Mechanical Assembler

January 1997 to December 1997

Cutler-Hammer Automation - Greenville, OH

Performed assembly of industrial equipment, including operator interfaces [Panelmate\Factorymate].

My job solely consists of building, testing, troubleshooting and inspecting final product.

All equipment is built using detailed schematics and quality manuals.

C-130 Crew Chief

December 1994 to December 1997

United States Air Force Reserves - Youngstown, OH

Aerospace maintenance, C-12\C-26\C-27\C-130.

I maintained aircraft, support equipment, forms and records.

Performs production supervisor, flight chief expeditor, crew chief support, aero repair and maintenance functions.

All duties listed above solely consist of flight line duties only.

Training and certificates records are furnished upon request.

AF623).

Phase IV (Landscape and lawn care.

C-130 Crew Chief Airlift Acft. Maintenance Specialist

July 1992 to December 1994

United States Air Force - Fayetteville, NC

Familiarization with aircraft systems such as: airframe, electrical, fuel, pnedraulics, landing gear, flight controls,

engines, and related systems.

Training also includes such items as career progression, security, maintenance management and

documentation, aircraft and flightline (AFOSH) safety hand tools and hardware, technical orders, aircraft support

equipment, and aircraft ground handling, corrosion identification and inspections.

Worked Isochronical Phase Dock, specialized in wings, gear and fuselage.

Education

High School Diploma : 1992

Pickerington High School - Pickerington, OH, United States

Skills

administrative, Air Force, assistant manager, C, coaching, hardware, clientele, customer services, customer service,

customer care, database, documentation, electrical systems, special events, forms, frame, hand tools, inspecting, law,

logistics, Logistics Manager, meetings, access, 2000, monitors, performance management, personnel, policies,

programming, quality, retail, safety, scheduling, schematics, staffing, supervisor, surveys, teaching, Transportation,

troubleshooting, upgrades

Contact this candidate