Customer Service Sales

Address: No. *** Calangay San Nicolas Batangas

Tel: 097*-*******

Email: ***************@*****.***

CARLOS V. RIVERA III

CURRICULUM VITAE

- Work as bellman and valet parker on shift duties Bellman/ Valet Parker 31 March 2015- Present

4 star hotel, 283 hotel rooms and suites, all day dining restaurant, room service, business centre, conference and banquet facilities which could accommodate up to 300 pax

Bayview Park Hotel Manila Roxas Blvd, Manila, Philippines EMPLOYMENT

BACKGROUND

SUMMARY OF

QUALIFICATIONS

- High degree of self motivation and attitude towards work

- Strong adherence to rules and regulations

- Very good customer service and inter personal skills

- Adaptable andmixes well with colleagues

- Flexible, energetic and well organized

- Ability to work long hours

OBJECTIVE: To be able to obtain a job position in any reputable 5 star hotel chain as a bellman, front office or in guest relations or any field of customer service that would enhance intellectual and personal growth.

- Conduct bell service to hotel guests/ patrons upon guest arrival and departure, luggage storage, message and fax delivery to rooms, parcel and mail hand over

- Rooming the guest in a professional way

- Promote and provide all relevant information about hotel information, facilities and services that a guest may inquire about or whenever there is guest contact in order to maximize revenue

- Arrange transportation for guest, airport pick up and drop off

- Responsible for cleanliness of the concierge counter and surrounding environment

- Performduties being assigned by the bell captain, FOManager, General Manager all other concerned hotel officers

- Distribute newspaper to long staying guest and other hotel management team

- Opening the door of the car, assist in unloading the luggage and maintaining guest contact be addressing guest name, opening the lift etc

- Monitor and direct personal and commercial vehicle traffic on property including guest vehicles, taxi cabs, limousines and buses

- Ensure that vehicles are legally parked in order to maintain an efficient flow of traffic

- Maintain security of hotel and guest vehicles including keys

- Communicate parking services to guests and visitors

- Establish and maintain business relationships for new prospects and current business partners and clients

- Acts as liaison between the client and the company Account Executive March 15, 2007- March 22, 2009

A sole propriety business entity engaged in supplying its clients with telecommunication needs mainly consist of telephone units, accessories and equipments

RSDG Marketing Caloocan City, Philippines

- Assist in enhancing business relationship and maximizing profit and revenue through strong customer service skills

- Conduct different marketing techniques in order to close sales/ deals

- Managing account and assist Finance in preparing invoices and follow up payments

- Monitor account transaction history and increase the revenue whenever there is opportunity

Figaro Coffee Co (Global Café) US Embassy, Manila, Philippines

- Check daily arrival and departure

- Handle guests arrival with pick up request and arrange transportation

- Provide hotel facilities information while accompanying them into hotel vehicle

- Inform Concierge, reception or guest relations whenever a VIP is on their way to the hotel

- Write all instructions related to guest arrivals and hand it over to the next shift whenever possible

- Escort the guest to the official hotel vehicle or authorized car rental

- Report all changes concerning airport arrivals and departure to the Concierge/ Reception

- Report all problems/ complaints reencountered to Airport Supervisor or FOManager in the absence of the former

- Responsible in providing good service and maintain close business relationship with airport officials

- Ensures that guest are given prompt and reliable service from arrival to departure

Airport Sales Rep/ Front Office Clerk August 2006- April 2007 3 star city hotel, 87 guest rooms and suites, casino, conference rooms and banquet facilities, bar

Rajah Park Hotel Cebu, Philippines

- Receives and store merchandise in the stockroom and issue items when they are needed

- Prevent production slowdown or sales losses by making sure there Sales and Stock Clerk May 15, 2001- October 21, 2001 Philippine Top line Fashion Retail Boutique

Herbench Ayala Boutique Cebu, Philippines

- Ensure product compliance according to international and national standards

- Engage in product testing, temperature control and tabulate data relating to product quality

- Follow safety, health and sanitation standards

Quality Controller November 12, 2003- April 12, 2004 A company in puree juice production and export

Marsman Drysdale Food Corporation Taguig City, Metro Manila, Philippines

- Provides quality beverages and food to guests and patrons according to Figaro standards

- Follows health, sanitation and safety guidelines for all products

- Follows and incorporates cash handling procedures, cash register policies, inventory stocking and recording guidelines

- Contributes to store goals of profitability by providing efficient and reliable customer service

- Responsible and takes initiative to learn and practice all aspects of barista operation

- Performs cleaning tasks in accordance with the duty rosters and cleaning standards

- Follows standards for merchandising, stocking, rotating and storing products

Barista/ Dining Staff July 21, 2005- May 2006

Coffee Shop located inside the US Embassy

adequate supply or merchandise on hand

- Unpack deliveries received, inspect items and return unsatisfactory items

- Assists the store owner in generating more revenue and profit by providing good customer service

- Helps in launching promotional offers

- Receives payments by cash/ credit/ debit card, issues receipts

- Bagging of purchased items

- Prepare sales checks and reports

- Maintain the overall cleanliness of the store

- Assist the walk in and regular customers for any product related inquiry and up sells the products and services

EDUCATIONAL Elementary Education

CERTIFICATION Certified Food & Beverage Handling Passer (Figaro Co, US Embassy Manila)

- Assists in taking orders

- Helps inmaintaining cleanliness of restaurant facilities

- Remove dishes and glasses from the tables or counters

- Escort customers to their tables

- Assist in supervising crew members in performing their tasks in their respective station

- Knowledgeable in food handling/ preparation and cashiering skills Dining Staff/ Cashier October 7, 1999- March 7, 2000 Chief Service Crew/ Trainer April 15 2000- September 20, 2000 Country’s No. 1 Fast Food chain

Jollibee Cebu, Philippines

BACKGROUND

REFERENCES To be provided upon request

Driving License Yes

Languages Spoken English, Tagalog, Cebuano

Weight 68kg

Height 175 cm

Religion Christian

Civil Status Single

Place of Birth Cagayan de Oro, Philippines

PERSONAL

BACKGROUND

Date of Birth August 28, 1982

SKILLS Knowledgeable in Front Office Procedures and Guest services, Meet and Assist services, MS Office applications, Internet, Handling of Cash registers AB Hotel and Restaurant Management

University of sac Carlos Cebu City Undergrad: 2000-2001 Tertiary

Cebu Institute of Technology Date of Graduation: 1999 Secondary Education

Punta Princesa Elementary School Date of Graduation: 1994 I hereby certify that all information written herein are true and correct to the best of my knowledge. Carlos V Rivera III

Applicant

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