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Registered Nurse Customer Service

Location:
Waynesboro, VA, 22980
Salary:
75,000/yr
Posted:
September 14, 2016

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Resume:

VANESSA MORRIS

** **** ****, ********, ** *****

Cell: 540-***-****

acwl66@r.postjobfree.com

Energetic and motivational Registered Nurse and leader dedicated to driving top-quality patient care. Looking for a position in a top-notch facility with a commitment to innovative processes. Registered Nurse in state of Virginia May 1996 - June 2018 Certified Nephrology Nurse - valid through 2018

CPR certified through American Heart Association - expires 2018 Multi-site operations 23 years of dialysis experience Skilled in conducting physical examinations

Committed to compliance reporting

Budgeting expertise

Culturally sensitive

Strong medical ethic

Strong clinical judgment

Inventory control

Staff retention

Patient-focused care

Team building expertise

Customer service

Revenue generation

Forward-thinking mindset

Strong initiative

Problem resolution ability

04/2002 to Current

DAVITA HEALTHCARE

Staunton, VA

Facility Administrator

Directed patient flow during practice hours, minimizing patient wait time. Created annual goals, objectives and budget and made recommendations to reduce costs.

Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.

Supervised and evaluated the activities of medical, nursing, technical, clerical, service, maintenance and other personnel.

Administered, directed and coordinated the activities of a 17 station dialysis clinic. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.

Jumped in to fill gaps for on call rotation when necessary. Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.

Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care.

Coached and developed a care team that consistently ranked among the top in its region for key clinical, performance and financial outcomes.

Reviewed and approved time cards for processing by payroll department. PROFESSIONAL SUMMARY

LICENSES

SKILL HIGHLIGHTS

PROFESSIONAL EXPERIENCE

Monitored infection control procedures to ensure facility-wide health and safety. Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls.

05/1996 to 05/2000

GAMBRO DIALYSIS

Staunton, VA

Registered Nurse - Charge Nurse

Managed team of medical support personnel.

Utilized strong assessment skills to determine necessary patient care. Provided necessary health education training for patients. Recorded patients' medical history, vital statistics and test results in medical records. 05/2016 to 04/2002

UVA HEALTH SYSTEMS

Fishersville, VA

Registered Nurse

Recorded patients' medical history, vital statistics and test results in medical records. Sound, ethical and independent decision-making ability consistent with medical protocols. Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.

Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. 10/1992 to 05/1996

GAMBRO DIALYSIS

Staunton, VA

Patient Care Technician

Observed and documented patient status and reported patient complaints to the Charge Nurse. Prepared patient rooms prior to their arrival.

Read and recorded temperature, pulse and respiration. Kept facility stocked with necessary supplies, equipment and instruments. ASSOCIATE OF SCIENCE: NURSING 1996

Blue Ridge Community College, Weyers Cave, VA, USA 3.8 GPA

EDUCATION AND TRAINING



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