Latoya Briggman-Lewis

***** ******** **.

Charlotte, NC 28269

704-***-****

acwl4o@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Accomplished individual, capable of handling a wide range of administrative functions and consistently producing top quality work. Proactive, “take-charge” professional. Work effectively in a fast paced environment and consistently prioritize task and meeting deadlines. Excellent interpersonal skills, initiative, attention to detail, and follow-through skills.

EMPLOYMENT HISTORY:

Kelly Services Anchorage, AK 02/2016-06/2016

Rebate processor

Responsible for approving and processing rebate checks for Alaska Financial Corporation Energy program

Reviewed receipts and contact vendors to verify that accounts were paid in full

Tallied all receipts to determine rebate amount

Titan Technology Partners, Charlotte, NC 06/201*-**-****

HR Representative

Assisted with the on boarding process of New Hires and Benefits Enrollment

Assisted managers with pay rate and job title changes

Responsible for resolving benefits, pay, time and labor, tax and Kronos issues

Assisted agencies with Employment Verification and ROE’s for Canadian employees (Separation Notice) upon termination.

Ingersoll Rand, Davidson, NC 02/2010-06/2012

Benefits Representative

Assisted JP Morgan with preparing 1099R forms for pensioners’

Assisted employees with retrieving w-2 forms online, responsible for mailing w-2 to members and also responsible for correcting w-2.

Assisted account receivable with locating delinquent accounts and contacting members via mail and phone to bring accounts current.

Assisted with payroll inquiries such as benefit deductions, incorrect taxes and garnishments

Assisted members with setting up 401k which consists of rolling over funds after leaving from the company. 401k deduction issue, loans and withdrawals.

Responsibilities included Communicate directly with customers via phone, e-mail, ticket tracking, fax or mail to identify and resolve a wide variety of issues and inquiries regarding benefits, policies and programs.

Assisted with the mydata launch which is a self-service portal that employees use to view paycheck, change personal information, update beneficiary, change and update tax withholdings etc.

Team lead for active employees

Worked with Travel services assisting members with Myexpense and P-card issues such as completing expense reports, missing receipts, proxy change, retrieving monthly statements.

Adecco, Charlotte, NC 08/2009– 02/2010

Service Desk Contact Center Representative/ Benefits Representative

Responsibilities included Communicate directly with customers via phone, e-mail, ticket tracking, fax or mail to identify and resolve a wide variety of issues and inquiries regarding benefits, policies and programs

Blue Cross BlueShield, Columbia, SC 02/2006 -10/13/2008

Customer Service Representative

Responsibilities included answering inbound calls in a busy call center environment while introducing Medicare customers to the new prescription drug plan and switching the plans over

Assisted with any questions and or concerns with their Medicare coverage

American Red Cross, Columbia, SC 01/2004 -01/2006

Customer Service Representative/Telerecruiter

Responsibilities included working in a call center environment while accessing data via multiple PC lookup operations

Assisted patients with scheduling appointments to come into the main location to give blood and or participate in local blood drives in the area

Answering questions concerning health issues, blood types and locations traveled out of the US that would possibly affect the donating of blood

Palmetto Health Baptist Hospital Columbia, SC 12/2002 -12/2003

Certified Nursing Assistant/Unit Secretary

Responsibilities included assisting with activities of daily living, daily charting and reporting of medical conditions

Reviewing medical records for discharge, putting doctor’s orders into the medical records, making copies for doctors, and setting up appointments for the patients

Responsible for answering phones, directing calls to the appropriate destination and entering data into the systems

Holopack, Columbia, SC 12/2001-10/2002

Pharmaceutical Representative

Responsibilities included receiving, scanning packages into the warehouse, packaging and labeling asthma medicine

Responsible for contacting customers upon completion of orders

Square D, Columbia, SC 10/2000- 11/2001

Assembly/ Kitter

Responsibilities included receiving the engineering prints on the computer to see what parts were needed to build the units and printed off the blue print for the assemblers

Pulled parts and took them to the assemblers to assemble units

EDUCATION:

American Intercontinental University, IL 2013-2015

Associates of Arts, Business Administration

SKILLS:

Oracle /Peoplesoft

JD Edwards

Peoplesoft

MS Word

MS Excel

Lotus Notes

ADP

Outlook

PowerPoint

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