Customer Service Representative
Resume:
Latoya Briggman-Lewis
Charlotte, NC 28269
**************@*****.***
SUMMARY OF QUALIFICATIONS:
Accomplished individual, capable of handling a wide range of administrative functions and consistently producing top quality work. Proactive, “take-charge” professional. Work effectively in a fast paced environment and consistently prioritize task and meeting deadlines. Excellent interpersonal skills, initiative, attention to detail, and follow-through skills.
EMPLOYMENT HISTORY:
Kelly Services Anchorage, AK 02/2016-06/2016
Rebate processor
Responsible for approving and processing rebate checks for Alaska Financial Corporation Energy program
Reviewed receipts and contact vendors to verify that accounts were paid in full
Tallied all receipts to determine rebate amount
Titan Technology Partners, Charlotte, NC 06/201*-**-****
HR Representative
Assisted with the on boarding process of New Hires and Benefits Enrollment
Assisted managers with pay rate and job title changes
Responsible for resolving benefits, pay, time and labor, tax and Kronos issues
Assisted agencies with Employment Verification and ROE’s for Canadian employees (Separation Notice) upon termination.
Ingersoll Rand, Davidson, NC 02/2010-06/2012
Benefits Representative
Assisted JP Morgan with preparing 1099R forms for pensioners’
Assisted employees with retrieving w-2 forms online, responsible for mailing w-2 to members and also responsible for correcting w-2.
Assisted account receivable with locating delinquent accounts and contacting members via mail and phone to bring accounts current.
Assisted with payroll inquiries such as benefit deductions, incorrect taxes and garnishments
Assisted members with setting up 401k which consists of rolling over funds after leaving from the company. 401k deduction issue, loans and withdrawals.
Responsibilities included Communicate directly with customers via phone, e-mail, ticket tracking, fax or mail to identify and resolve a wide variety of issues and inquiries regarding benefits, policies and programs.
Assisted with the mydata launch which is a self-service portal that employees use to view paycheck, change personal information, update beneficiary, change and update tax withholdings etc.
Team lead for active employees
Worked with Travel services assisting members with Myexpense and P-card issues such as completing expense reports, missing receipts, proxy change, retrieving monthly statements.
Adecco, Charlotte, NC 08/2009– 02/2010
Service Desk Contact Center Representative/ Benefits Representative
Responsibilities included Communicate directly with customers via phone, e-mail, ticket tracking, fax or mail to identify and resolve a wide variety of issues and inquiries regarding benefits, policies and programs
Blue Cross BlueShield, Columbia, SC 02/2006 -10/13/2008
Customer Service Representative
Responsibilities included answering inbound calls in a busy call center environment while introducing Medicare customers to the new prescription drug plan and switching the plans over
Assisted with any questions and or concerns with their Medicare coverage
American Red Cross, Columbia, SC 01/2004 -01/2006
Customer Service Representative/Telerecruiter
Responsibilities included working in a call center environment while accessing data via multiple PC lookup operations
Assisted patients with scheduling appointments to come into the main location to give blood and or participate in local blood drives in the area
Answering questions concerning health issues, blood types and locations traveled out of the US that would possibly affect the donating of blood
Palmetto Health Baptist Hospital Columbia, SC 12/2002 -12/2003
Certified Nursing Assistant/Unit Secretary
Responsibilities included assisting with activities of daily living, daily charting and reporting of medical conditions
Reviewing medical records for discharge, putting doctor’s orders into the medical records, making copies for doctors, and setting up appointments for the patients
Responsible for answering phones, directing calls to the appropriate destination and entering data into the systems
Holopack, Columbia, SC 12/2001-10/2002
Pharmaceutical Representative
Responsibilities included receiving, scanning packages into the warehouse, packaging and labeling asthma medicine
Responsible for contacting customers upon completion of orders
Square D, Columbia, SC 10/2000- 11/2001
Assembly/ Kitter
Responsibilities included receiving the engineering prints on the computer to see what parts were needed to build the units and printed off the blue print for the assemblers
Pulled parts and took them to the assemblers to assemble units
EDUCATION:
American Intercontinental University, IL 2013-2015
Associates of Arts, Business Administration
SKILLS:
Oracle /Peoplesoft
JD Edwards
Peoplesoft
MS Word
MS Excel
Lotus Notes
ADP
Outlook
PowerPoint
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