Customer Service Representative/Collections Specialist

Latrish N. Henderson

*** **** ***** *****: 312-***-****

Lynwood, Illinois 60411 Email: ******************@*****.***

Education

American InterContinental University Online Chicago, Illinois

Business/Accounting

Olive Harvey Community College Chicago, Illinois

Child Development

Work Experience

PLS Financial Services Oak Brook, Illinois

Customer Service Representative/Collections Specialist April 2015 - Present

-Arranged for debt repayment or established repayment schedules, based on customers’ financial situations.

- Locate and notified customers of delinquent accounts by mail, or telephone to solicit payments.

- Receive payments and post amounts paid to customer accounts.

- Answer customer questions regarding problems with their accounts.

- Skip Trace customer delinquent on accounts.

- Sort and file correspondence and perform miscellaneous clerical duties

- Answered inbound calls from customers and exceed 200 outbound calls per day

State of Illinois Department of Rehabilitation Chicago, Illinois

Home Health Care Provider February 2014-April 2015

-Assisted resident with brain injuries with activities of daily living such as, eating, dressing, toileting, walking,

and bathing

-Transported and assisted the resident with going to the doctor, grocery store, post office, and other locations

-Maintained a sanitary environment in the resident’s home

-Assured that the resident took their medicine on a scheduled basis

-Measured and recorded changes in resident’s health

Xerox Bolingbrook, Illinois

Customer Service Representative September 2012-February 2014

-Answered inbound calls about product and available service offerings

-Established rapport with current customers

-Used problem solving techniques to solve customer’s issues and concerns

-Took the initiative to make sales to new customers, and promote upgrades to existing customers

-Prepared company reports by analyzing customer satisfaction

-Worked in a team to exceed monthly goals of company sales and customer satisfaction

SCR Paratransit Chicago, Illinois

Customer Service Representative January 2011-August 2012

-Answered high volume, inbound calls

-Assisted customers with questions and concerns about account

-Attended in-services and meetings

-Scheduled trips for customers with disabilities

-Assisted in training and side by sides with new hires

United States Postal Office Elk Grove Village, Illinois

Mail Handler November 2010-December 2011

-Developed an organization system for the incoming mail

-Operated mail canceling machines

-Lifted and transferred mail weighing up to 1,000 pounds

-Wrapped damaged packages before they were processed

-Distributed packages to customers that provided proper identification

Americall Lansing, Illinois

Customer Service Representative June 2008-August 2010

-Proposed a variety of solutions to the customers’ problems

-Assisted customers with setting up their services

-Sold accounts to businesses and renewed services contracts with existing businesses

-Accepted over the phone payments to existing accounts

-Conducted follow-up calls for customer satisfactory feedback

Southside Educational Center for Youth Chicago, Illinois Teacher/Program Administrative Assistant October 2002-September 2009

-Taught four different rooms of a total of 75 students, ranging from the ages of 5 to 17 years old

-Organized educational field trips and after school activities, such as carnivals and neighborhood barbecues to

establish rapport between the school and the residents in the neighborhood

-Developed lesson plans that encouraged the students’ mental and social growths

-Created exercise hours for the students using dancing, recess, and mild workout videos

-Designed worksheets for students to complete during class time, as well as at home

-Answered the phone calls of current and prospective parents

-Accepted cash, check, and money order payments for students’ tuitions and field trips

-Completed government required paperwork in a timely manner

-Maintained a filing system medical, personal, and educational records of staff members and students

Skills: 65 WPM: High knowledge of medical terminology, informed about developmental factors per age group, sociable, organized, leader, honest, outstanding written and verbal communication, excellent customer service skills, problem solver, good at math, Microsoft Word, Microsoft Excel

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