Customer Service Representative

Joanne R. Smith *******@***.***

** ****** **** *****: 781-***-****

Reading MA 01867 Cell 617-***-****

Professional Experience:

Participant Customer Service Representative:

November 2008 - present Sentinel Financial Reading, MA

Provides support for participants who have FSA, Cobra and 401K accounts

Answers incoming telephone inquires and provides participants

with proper information needed

Opens and closes tickets pertaining to issues connected to FSA accounts

Provides stop payment on checks when necessary

Navigates screens such as Dashboard, Relius, Sales Logic, Benny Central, Laser Fiche and Right Fax

Leads for the company: I have been in the lead for two years bringing in accounts to Sentinel

Sleep Lab Assistant:

February 2007 – February 2013 Jordan’s Furniture Reading, MA

Provides administrative support through proficient use of software such as Aviion,

Word, Excel and Flash computer programs

Assists in monitoring the showroom to ensure proper customer service

Answers incoming telephone inquires and forward calls to appropriate personnel

Operates and balances cash

Reviews daily transactions to ensure accuracy

Assists management in maintaining department accessory inventory

Monitor sales orders, credit memos and miscellaneous credits to ensure accurate paper work

Able to QCM all sales and make sure there are no errors before delivery

Events Coordinator/Guest Service Representative:

October 2004-February 2007 Jordan’s Furniture Reading, MA

Coordinated the calendar for the Reading store

Managed all events at the Jordan’s Furniture store

Arranged all details for corporate employee events

Responsible for all conference room reservations

Plan and execute the catering arrangements for all events

Coordinate catering for all employee events throughout the year

Manage budget allocations for events

Staffed the IMAX Theater when needed

Assisted the Administrative Assistant on a daily basis with various office related duties

Assist Executive Michael Tatelman on many assignments through my employment as Events

Coordinator

Assist Owner Eliot Tatelman (the Barry and Eliot from TV) on many assignments as my employment as Events Coordinator

Data Entry/Receptionist:

September 2000–2003 Staffing Now, Inc. Woburn, MA

Performed general office work; answered the phone, filed documents

Assisted with normal office duties including faxing, incoming and outgoing mail

Provided excellent customer service to potential clients and guests

October 1979–April 1999 New Generation Band and Disc Jockey Reading, MA

Lead Vocalist/Disc Jockey

Self-Proprietor of family created musical band and disc jockey business

Managed all business finances; including payroll, deposits, contracts, and tax preparation

Coordinated each event, enhancing important customer service and communication skills

Education

1971 Graduate of Somerville High School

1975 Boston Center of Adult Education (completed ten week course)

Usher: North Shore Music Theatre

Volunteer

April 2003 – Dec. 2006

Responsible for welcoming and seating guests. Provided information and answering questions about the theatre for guests. Assisted guests throughout their theatre experience

Skills:

Word, Excel, Aviion and JOE (Jordan Furniture’s programs)

Contact this candidate