Manager Management
Resume:
ASTHA MALIK
*****.*******@*****.***
SUMMARY OF EXPERIENCE
* ***** ** ********** **** the hospital industry with exposure of handling Operations, queries and process related issues for the patients
Experience in handling International patient’s queries, providing medical opinion and designing packages
Program system to facilitate the ADT (Admission/Discharge/Transfer) process, scheduling process, clinical workflow
Understanding of complete patient flow for outpatient & inpatient
Proficient in coordination with different teams involve, i.e., Medical, customer relation, development, sales, marketing & branding
SPECIALIST
International Patients coordination
Clinical systems (Infinity, HospiLogix)
Management Consulting
Presentations/Training
TECHNICAL SKILLS
HMIS
Core Registration, Clinical data reporting, Health facts, Lab, Oncology, Pre-operative, Radiology and Result Services
Operating Systems
Windows XP/2000/2007 and UNIX
Microsoft Office
Word, PPT, Excel
TRAINING PROGRAMS
Effective Presentation Skills
Business Communication Skills
EDUCATION
MBA in Hospital Administration (2009 - 2011)
Bachelors in Physiotherapy (2004 - 2009)
PROFESSIONAL EXPERIENCE
Organization : METRO HOSPITALS & HEART INSTITUTE
Duration : NOV 2012 - JAN 2015, Sep 2015- Till Date
ROLE : MANAGER
RESPONSIBILITIES-
To handle patient complete process from In till Out, including, OPD registration, doctor consultation, treatment plan, cost of treatment, lab and other investigations orders and reporting follow-up, admission process, ward management, co-ordination for treatment & procedure in IPD, billing, documentation and discharge.
To be responsible for handling international patient’s queries, providing medical opinion and designing packages
To coordinate for Visa invitation, FRRO registration, Visa extension etc.
To be responsible for maintaining close coordination between different departments of hospital for smooth, timely and error free process for patients
To be responsible for International business development by contacting MTCs, Healthcare Facilitators, Embassies and discharged patients through follow-ups
To be responsible for hospital international branding through website, camps, telemedicine program and various other business development activities
Analysing Cerner and non-Cerner data flow movement for End – to- End Phase
Organization : Pushpanjali Crosslay Hospital (A Unit of MAX Healthcare)
Duration : JAN 2015 – Sep. 2015
ROLE : MANAGER-International Patient Deptt.
RESPONSIBILITIES-
To handle international patient's queries, by co-coordinating with doctors and provide medical opinion to the patients
To provide treatment plan, estimate and visa invitation for the patients
To do the arrangements for the patient, required before admission, during the course when patient stays in hospital, till patient discharge & leave for home country
To assist the patient during admission & discharge process
To assure that health check-ups, registrations, admissions and discharges are on time
To co-ordinate with the hospital staff for the complete care & treatment of the patient
Organization : ELVISH HEALTH SOLUTIONS, NOIDA
Duration : NOV 2011 – OCT 2012
ROLE : OPERATIONS MANAGER
RESPONSIBILITIES-
To give client support, by getting feedbacks from the hospitals and clients for product and further requirements
To give product support by evaluating the products and suggest modifications required according to hospital needs
Coordinating different teams involve, i.e., development, sales, marketing
To maintain the tentative clients list and to follow-up & to maintain the progress report
To collect and evaluate daily report from marketing team
To check and maintain the flow of work and process, and providing time frame for smooth functioning of the organization
Organization : OJJUS HOSPITAL, NOIDA
Duration : JULY 2011 – OCT 2011
ROLE : DMO (DY. MANAGER OPERATIONS)
RESPONSIBILITIES-
Work is more of patient oriented. To make the process smooth for the patients, this includes billing, doctor consultation, diagnostic tests, admission, surgery, insurance approval and so on.
Floor management & Time management during process
Managing the patient flow for outpatient & inpatient
To do the arrangement for the international patients
Handling patient’s & staff’s queries
To submit the reports to the MD at the end of the day
TRAININGS
Organization : VASAN EYECARE, DELHI
Duration : 3 MONTHS
ROLE : TRAINEE EXECUTIVE-OPERATIONS
RESPONSIBILITIES-
Profile includes the handling a floor with outpatient department. It also includes the direct handling of patients & patients and floor staff queries. The main responsibility is to ensure the right thing on the right place at the right time so as to prevent inconvenience and break-down of process/treatment.
Floor Management
Patient flow management and satisfaction
Time management by handling process
Learning Outcome-
I.Needs of a functional OPD, inventory control in OPD
II.Handling patients issues & grievances and providing them a comfortable environment
III.Reducing time in process by improving the patient movement
ACHIVEMENTS
Student coordinator in Chorus (Sharda University) in 2010 & Marketing Activity
Fresher party coordinator at youth festival in college
Acted in a play at state level
Played badminton at District level
Participated in science exhibition at State level
Participated in dance & fashion show in Chorus (Sharda University) in 2009 & 2010
ASTHA MALIK
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