ASTHA MALIK

acwk3n@r.postjobfree.com

+91-989*******

SUMMARY OF EXPERIENCE

* ***** ** ********** **** the hospital industry with exposure of handling Operations, queries and process related issues for the patients

Experience in handling International patient’s queries, providing medical opinion and designing packages

Program system to facilitate the ADT (Admission/Discharge/Transfer) process, scheduling process, clinical workflow

Understanding of complete patient flow for outpatient & inpatient

Proficient in coordination with different teams involve, i.e., Medical, customer relation, development, sales, marketing & branding

SPECIALIST

International Patients coordination

Clinical systems (Infinity, HospiLogix)

Management Consulting

Presentations/Training

TECHNICAL SKILLS

HMIS

Core Registration, Clinical data reporting, Health facts, Lab, Oncology, Pre-operative, Radiology and Result Services

Operating Systems

Windows XP/2000/2007 and UNIX

Microsoft Office

Word, PPT, Excel

TRAINING PROGRAMS

Effective Presentation Skills

Business Communication Skills

EDUCATION

MBA in Hospital Administration (2009 - 2011)

Bachelors in Physiotherapy (2004 - 2009)

PROFESSIONAL EXPERIENCE

Organization : METRO HOSPITALS & HEART INSTITUTE

Duration : NOV 2012 - JAN 2015, Sep 2015- Till Date

ROLE : MANAGER

RESPONSIBILITIES-

To handle patient complete process from In till Out, including, OPD registration, doctor consultation, treatment plan, cost of treatment, lab and other investigations orders and reporting follow-up, admission process, ward management, co-ordination for treatment & procedure in IPD, billing, documentation and discharge.

To be responsible for handling international patient’s queries, providing medical opinion and designing packages

To coordinate for Visa invitation, FRRO registration, Visa extension etc.

To be responsible for maintaining close coordination between different departments of hospital for smooth, timely and error free process for patients

To be responsible for International business development by contacting MTCs, Healthcare Facilitators, Embassies and discharged patients through follow-ups

To be responsible for hospital international branding through website, camps, telemedicine program and various other business development activities

Analysing Cerner and non-Cerner data flow movement for End – to- End Phase

Organization : Pushpanjali Crosslay Hospital (A Unit of MAX Healthcare)

Duration : JAN 2015 – Sep. 2015

ROLE : MANAGER-International Patient Deptt.

RESPONSIBILITIES-

To handle international patient's queries, by co-coordinating with doctors and provide medical opinion to the patients

To provide treatment plan, estimate and visa invitation for the patients

To do the arrangements for the patient, required before admission, during the course when patient stays in hospital, till patient discharge & leave for home country

To assist the patient during admission & discharge process

To assure that health check-ups, registrations, admissions and discharges are on time

To co-ordinate with the hospital staff for the complete care & treatment of the patient

Organization : ELVISH HEALTH SOLUTIONS, NOIDA

Duration : NOV 2011 – OCT 2012

ROLE : OPERATIONS MANAGER

RESPONSIBILITIES-

To give client support, by getting feedbacks from the hospitals and clients for product and further requirements

To give product support by evaluating the products and suggest modifications required according to hospital needs

Coordinating different teams involve, i.e., development, sales, marketing

To maintain the tentative clients list and to follow-up & to maintain the progress report

To collect and evaluate daily report from marketing team

To check and maintain the flow of work and process, and providing time frame for smooth functioning of the organization

Organization : OJJUS HOSPITAL, NOIDA

Duration : JULY 2011 – OCT 2011

ROLE : DMO (DY. MANAGER OPERATIONS)

RESPONSIBILITIES-

Work is more of patient oriented. To make the process smooth for the patients, this includes billing, doctor consultation, diagnostic tests, admission, surgery, insurance approval and so on.

Floor management & Time management during process

Managing the patient flow for outpatient & inpatient

To do the arrangement for the international patients

Handling patient’s & staff’s queries

To submit the reports to the MD at the end of the day

TRAININGS

Organization : VASAN EYECARE, DELHI

Duration : 3 MONTHS

ROLE : TRAINEE EXECUTIVE-OPERATIONS

RESPONSIBILITIES-

Profile includes the handling a floor with outpatient department. It also includes the direct handling of patients & patients and floor staff queries. The main responsibility is to ensure the right thing on the right place at the right time so as to prevent inconvenience and break-down of process/treatment.

Floor Management

Patient flow management and satisfaction

Time management by handling process

Learning Outcome-

I.Needs of a functional OPD, inventory control in OPD

II.Handling patients issues & grievances and providing them a comfortable environment

III.Reducing time in process by improving the patient movement

ACHIVEMENTS

Student coordinator in Chorus (Sharda University) in 2010 & Marketing Activity

Fresher party coordinator at youth festival in college

Acted in a play at state level

Played badminton at District level

Participated in science exhibition at State level

Participated in dance & fashion show in Chorus (Sharda University) in 2009 & 2010

ASTHA MALIK

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