Manager Management

Monique T. Williams

San Diego, CA *****

619-***-****/ *.***********@*****.***

http://www.linkedin.com/pub/monique-williams/83/b81/516/ OBJECTIVE

This Billing Manager and Administrative Professional with extensive experience in motivating staff to increase productivity and company profitability; is looking forward to demonstrating unmatched medical administrative strengths. I am a highly trained professional dedicated to providing unparalleled patient service with a unique ability to note systems in need for improvement and developing easy to utilize procedures to assist in the future development of a company. EXPERIENCE

05/2015-08/2016 Therapy Changes San Diego, CA

BILLING OPERATIONS MANAGER

Duties: Manage insurance verifications and authorizations to determine eligibility of services. Manage accounts receivable and reconcile statements to avoid error. Create procedures and train new staff on the process of following up on outstanding claims. Communicate billing and insurance information to clients, office staff and therapists. Submit claims and research/resolve those found outstanding to avoid future rejections. Manage all client transactions including posting payments as well as generating invoices for outstanding balances. Prepare and reconcile all generated bi-weekly payroll reports for therapists. Assist with the process of contracting and credentialing all new therapists.

Assisted with the development of systems and procedures that assure a smooth transition as the company grows and resulted in a $122,000 increase in company revenue within nine months.

Created a new position of A/R Specialist whose goal is to advocate for the therapists by collecting on outstanding funds due. I developed a procedure manual, provided extensive training and managed new employees in that position. 01/2014-07/2014 (Temp) SPEAR Physical Therapy New York, NY MEDICAL COLLECTOR

Duties: Training all new employees on medical collection procedures. Work on behalf of multiple physicians to recover payments from Commercial/Government and Worker’s Comp insurance carriers for medical services rendered. Receive payments and post to patient accounts. Prepare and submit medical records for claim processing. Paper bill and submit claims electronically. Prepared itemized statements and refund requests for patients.

Created procedure manuals for all medical collectors which include clear direction to even those with little to no experience in medical billing. Created authorization procedures to assure fewer denials and extend patient treatment plans.

08/2012-07/2013 SCO Family of Services Glen Cove, NY DATA ANALYST

Duties: Under general supervision, assist in the development, design and integration of a case-management tool. Perform data management, data entry, data reporting and analysis. Oversee the creation and maintenance of data onto MIS system. Create and run data integrity checks and undertake the appropriate follow up action. Ensure proper data collection procedures in liaison with administrative staff. Produce reports for administrative staff to a consistent specification. 08/2011-05/2012 Psychiatric Associate’s North County Group, Inc. Escondido, CA BILLING MANAGER

Duties: Manage all patient accounts, insurance and collections accounts. Post daily charges and payments, follow up on delinquent accounts. Run schedule analysis report, monthly journal and end of month reports. Assist other staff with receptionist and bookkeeping duties. Do daily deposit report and run. 10/2009 – 05/2011 H&B Escalante Chiropractic Escondido, CA OFFICE MANAGER

Duties: Develop and maintain timelines for tasks. Conduct client teleconferencing, scheduling, case management, traffic control, X-Ray processing and cataloging. Lead in patient account collections, patient traction and physical therapies preparation needed; served as primary data processing, insurance and spreadsheets maintenance manager. Team with the doctor in the conduction of Sports Physicals.

05/2009 – 10/2009 Crawford Capital Management San Diego, CA ACCOUNTING ASSISTANT

Duties: Data management of all new portfolios, securities, and transactions. Provide quality client reporting quarterly. Process both accounts payable and receivable accounting for the organization. Assist in tax preparation. Perform extensive research studies.

Revised employee handbook providing company with the opportunity to spend less income on employee training

06/2007 - 05/2009 Parkstone Management Services, Inc. San Diego, CA ADMINISTRATIVE ASSISTANT

Duties: Direct company advertisement with creative management of postcards and brochures. Management of financial reports and statements communication with property tenants and owners alike. Team with accounting department to ensure timely bank check deposits. Act as liaison between Spanish and English speaking parties regularly. Reporting, office inventory, calendar maintenance, information management, quality assurance, and file management. Maintenance of client relationships and resolve.

Lead in auditing process allowing $8,000+ recovery EDUCATION/RELATED SKILLS

01/2011-07/2013 California State University of San Marcos San Marcos, CA

B.A.- Sociology

08/2006 – 08/2009 San Diego Mesa College San Diego, CA

AA- Liberal Arts & Sciences

- Advanced placement in Spanish 7/8 and Spanish Literature

Proficiency in various MS Windows environments including Word, Outlook, Excel, Publisher, and Power-Point, Zirmed, Therapy Source, Office Ally, Availity, Appointment Quest, Eclipse, Infusionsoft, ACT, TDA, CaseBase, Intranet, Portfolio Center, Yardi, TC 2007, Options, Connections and QuickBooks

(References Available Upon Request)

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