Customer Service Sales
Resume:
MARY JANE P. BAGAPORO
Blk *** Pasir Ris St. ** #07-171-******
Mobile: +65 92220428
Email: ****************@*****.***
SUMMARY OF QUALIFICATIONS
Selling Skills Customer Service MS Office, MS Excel
Events Management Multitasking Research
Initiative Internet Savvy Dependable
Fast-learner Communication Interpersonal skills OBJECTIVE: To be a part of an organization where I could effectively apply my knowledge and skills.
WORK/RELATED EXPERIENCES
Singapore Press Holdings, SPHERE (September 2013 - Present)
Trade Sales Executive
Buildtech Asia, Buildtech Yangon, Buildtech Mandalay
Do Trade Events
Meet client to sell space for exhibition
Sales Producer
The Pinnacle Group International (June 2011 – Nov 2012) SINGAPORE
EVENTS Conference Sales
Events Sales for Conference
Top Sales Performer
Handles different Events (Corporate Social Responsibility, Investment, ETF, Hospitality Design and Furniture, National Child Education, Food Technology and a lot more)
Tasked to closed deals such as Sponsors and Delegates RAK BANK (July 2010 – May 2011)
DUBAI, UAE
TELE SALES EXECUTIVE
Handles Motor Insurance and other bank products such as Savings account, and other types of Insurance.
Always hit sales target
VISION X INC.
CYBERZONE 2 JUPITER ST. BEL AIR MAKATI CITY
TEAM DEVELOPMENT LEADER/SUPERVISOR
INBOUND SALES (VONAGE)(JULY 2007 –MAY 2010)
Implements programs and activities to ensure that CCA meets their sales objectives and sales conversion.
Monitors the productivity of CCA, supervised based on the following metrics on a daily, weekly, and monthly basis: Gross Sales Conversion, Average Calls delivered (ACD), Average handling Time
(AHT).
o Monitors the status of the agents in the Call Management System and ensures that AUX modes are within the
allowable limits, where applicable.
Monitors the daily ATTENDANCE of agents, documents infraction and implements corrective action, submits daily attendance report.
Implements Rewards Program to recognize excellent performance and to motivate agents to perform well.
Prepares the following reports: Action Plan for Success, Performance Development Discussion, Overtime Reports, Attendance Reports.
Conduct Team Meetings regarding overall performance for the week, updates, and monthly targets.
SINGAPORE TELECOMMS (SINGTEL)
Exeter Road Somerset, Singapore
July 25, 2005 – November 2006
CUSTOMER SERVICE OFFICER
Provide excellent Customer Service
Process Basic Mobile and Broadband application.
Provide product knowledge, explain features and plan.
Excellent communication skills to explain very well all our services and products.
Listens to every detail inquired and needs of the customer.
Attend to all customer concerns and complaints to provide customer satisfaction.
VISION X INC.
16TH floor Tower II, RCBC PLAZA, Makati ave. cor. Ayala ave. Makati City, Philippines
FEBRUARY 2004- JULY 2005
TEAM DEVELOPMENT LEADER/SUPERVISOR
INBOUND CARE (AT&T)
Implements programs and activities to ensure that CCA meets their sales objectives while maintaining customer satisfaction and adhering to our client (AT&T)
Monitors the productivity of CCA, supervised based on the following metrics on a daily, weekly, and monthly basis: Gross Sales, Average Calls delivered (ACD), Average handling Time (AHT), Adjustments, Call Quality, Rejects, Customer Satisfaction.
Monitors the status of the agents in the Call Management System and ensures that AUX modes are within the allowable limits, where applicable.
Monitors the daily ATTENDANCE of agents, documents infraction and implements corrective action, submits daily attendance report.
Implements Rewards Program to recognize excellent performance and to motivate agents to perform well.
Prepares the following reports: Action Plan for Success, Performance Development Discussion, Overtime Reports, Attendance Reports.
Conduct Team Meetings regarding overall performance for the week, updates, and monthly targets.
Always on the top 10 TEAM of the site
TOP TEAM LEADER JANUARY TO SEPTEMEBER 2008
CONSISTENT TEAM LEADER PERFORMANCE JANUARY 2009 – UP TO DATE
Developed a lot of new agents and become top 20 of the site PACIFIC CONTACT SYSTEMS INC.
25th floor Prestige Tower, Emerald Ave. Ortigas Pasig City, Philippines JULY 2002 – FEBRUARY 2004
TRAINER (November 2003 – February 2004)
Trained new agents such as basic selling skills, listening skills, speaking, building rapport, scripting, product knowledge, USA time zone, etc.
Do simulation interviews ( grading, evaluating agents)
Team Leader (September 2002 – November 2003)
Lead different campaigns such as (Business to Business and Business to Consumer)
Trained agents to improve their skills, right way in pitching, reading scripts, how to rebut and how to build rapport.
Motivate Agents
Do Team Goals and how to Achieve it
Do closing or verifying Sales
Senior Call Center Agent ( June 2002 – September 2002 )
Do outbound telemarketing
Closing a Sale
Been in a Consumer to Business and Business to Business campaigns
Top Seller all Campaigns
HONDA CARS MANILA
Otis, manila, Philippines
2002-2004
After Sales
Customer Service
SELF DESCRIPTION:
I’m proactive and like demanding challenges and continuous learning. I can say that I am comfortable working in competitive environment. Knowledge I believe in adding value to any organization by fully utilizing a unique blend of innate values, acquired skills and tempered use of knowledge gained throughout academic as well as non academic pursuits. EDUCATIONAL ATTAINMENT
COLLEGE
4 years in Bachelor of Arts Major in Mass Communication San Sebastian College-Recoletos Philippines
March 2000
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