Senior Operations Manager

Jose Sepulveda

Senior Operations Manager

**.****************@*****.*** 787-***-****/ 720-***-****

Norfolk VA 23503

Work Experience

Senior Operations Manager

International Shipping Agency, Inc - San Juan, PR

2001 to 2016

Continually create operational improvements and cost savings by working closely with staff, department heads, union and personnel. Oversee operational outcome through formal, informal requisites and communications. Recommend logistics-related conditions along with contract data requirements for contract compliance. Champion and lead support, training and mentoring to enable the team to achieve personal and professional growth while attaining operational excellence. Promoted three times within the organization for achieving excellence, commitment and loyalty.

Key Accomplishments

Administer the scheduling and coordination with managers and supervisors of daily vessel arrivals, import export and departures which includes crane preparations, heavy equipment readiness and union staff allocation to provide exceptional customer service and satisfaction.

Effectively manage union relationships by building mutual respect and maintaining standards of excellence, including labor contract resolutions with the I.L.A. union staff including, but not limited to union President, vice-president and delegates.

Reduce overhead, increasing production by 35% and increase profits through vigilant and detailed preparation of monthly and quarterly production and budget reviews and annual forecasts, ensuring cost containment efforts are effectively managed and maintained.

Reengineered customer contracting policies and procedures to comply with increased federal and state laws and security requirements post-9/11. Worked closely with staff to not only implement the necessary changes but also to achieve production increases, maintain high quality customer satisfaction and meet company goals.

Improve operations by developing and implementing policies and procedures, such as a corrective/preventive action program, quality control assessment procedures, and internal/external customer service compliance training policies; and providing ongoing training to provide safe working conditions and production increases for union personnel.

Maintenance Manager

International Shipping Agency, Inc

2002 to 2005

Directed a team of Engineering Supervisors with a $20 million annual budget for procurement, equipment, inventory, labor and facilities. Oversaw monthly and quarterly P&L statements for expenses incurred for the terminal, warehouse, facilities and headquarters. Strong management capabilities and achievements were recognized via promotion to Senior Operations Manager.

Key Accomplishments

Drove improved maintenance procedures for a 60-acre marine terminal to achieve optimal and efficient equipment operations and reduce overhead costs, including overtime, parts and supplies by implementing preventive maintenance policies; ensuring procurement policies were in contract compliance and negotiating best available prices; and efficient sub-contractor coordination for regular and specialized repairs/upgrades to the terminal's equipment, warehouse, grounds, facilities, and Corporate offices.

Managed and monitored the integrated logistics support disciplines necessary to develop and deploy transportation systems and technologies. The disciplines include: maintenance planning, staffing supply support, testing equipment, training and training devices, technical documentation, packaging, handling, storage and transportability, facilities, and reliability and maintainability.

Managed all facility and maintenance equipment including but not limited to Gottwald 140-ton stick cranes, 4800/3800 100-ton Manitowoc mobile and crawler stick cranes, 40/55-ton reach stackers, yard hustlers, fork-lifts, generator tower lights, reefer power plants, all chassis repairs. Preventive maintenance programs on all units assigned to maintenance, terminal and facility.

Reduced procurement budget by 20% by changing the parts and equipment mix, improved vendor and subcontractor management, ensuring that the facility operated to company standards and regulations and to budget. Consistently met budget and complied with company policies.

Developed and maintained integrated logistics support and maintenance plans. Successfully managed ongoing labor relations and disputes with I.L.A. union staff.

Terminal and Equipment Control Supervisor

International Shipping Agency, Inc

2001 to 2002

Supervised the terminal to establish a secure inventory for all equipment. Managed arrival and departure of equipment, containers, and break bulk with staff and union and non-union personnel. Ensured all damage claims, inventory shortages and changes were reported in accordance with corporate policy and procedures. Dispatch all export and import equipment to terminal.

Quality Control Inspector for Transportation

J.A. Jones Management Services Inc

2000 to 2001

Administered the Quality Control program and ensured contract compliance for a Base Operating Services Contract (BOSC) for the U. S. Armed Forces in transportation operations and maintenance prevention at Roosevelt Roads Navel Station.

Key Accomplishments

Met and/or exceeded all quality requirements for the contract by rigorously applying metrics and performing routine inspections and audits of the transportation department. Ensured operation of all base equipment and vehicles.

Effectively interfaced with the U. S. Naval Base for Quality Control to evaluate and monitor performance of equipment. Acted as a liaison between the company and federal government.

General Manager

Metropolitan Beer and Soda Distributors Inc

1994 to 1999

Led budgeting, sales, warehouse, operations, logistics, fleet management and finance departments for a $3 million beverage distribution, warehousing, supply chain and transportation center. Motivated staff to successfully achieve operational mission and vision perspectives and goals.

Key Accomplishments

Drove a 40% percent sales increase by implementing a comprehensive and cohesive strategy linking customer service, sales and inventory controls and distributor management to deliver on time and satisfaction to customers and employees.

Operations Manager

Metropolitan Beer and Soda Distributors Inc

1992 to 1994

Managed a group of supervisors and staff for the day-to-day operations of company's distribution and warehousing center. Oversaw warehouse, transportation, fleet management, distribution, inventory and quality compliance. Provided superior customer service.

Education

MBA - Business Management

The University of El Turabo - Gurabo, PR, US

BBA - Business Administration

The University of El Turabo - Gurabo, PR, US

Skills

Computer Literate, Bilingual English/Spanish, Team Leadership, Mentoring, Operations Management, Logistics Management, Employee Relations,, Business Development, strategic planning, Professionalism, Customer Service, Coaching, Team Building, Administration

Certifications

Class A CDL

January 2016 to January 2026

TWIC Card

May 2015 to May 2016

Quality Control Certificate

OSHA Certificate

Transportation Worker Identification Card provided and secured by the Federal Bureau of Investigations

Additional Information

CORE COMPETENCIES

• Stevedore Management

• Operations Management

• Logistical Management

• Budget / P&L Management

• Business development

• Strategic Planning

• Union Relations & Negotiations

• Process management

• Procurement Management • Policies & Procedures • Hazardous Materials Handling

• Transportation Management • Contract Analysis • Fluent in English & Spanish

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