Customer Service Administrative Assistant

Meliza P. Roxas

** ***** * *** ********, Baguio City

Mobile: +63-916******* **********@*****.***

PERSONAL STATEMENT

I am seeking a varied role that will allow me to consolidate both my education and professional background, to expand my knowledge, and to provide opportunities for personal and professional growth.

My degree in Industrial Engineering has enabled me to develop good organizational skills, an analytical and logical approach to tasks and the ability to work under pressure.

My main strengths are adaptability, dependability and determination to get a job done as proven by my varied work experiences in retail, hospitality and administrative work, and teaching.

WORK EXPERIENCE

BGHMC, Administrative Assistant I, July 2015-October 2015

Laboratory

Input laboratory tests and issue a charge slip

Medical Records

Make Mortality Report for the Statistician

Write summary of Patient’s record

Other administrative work as deemed necessary

Admitting Section

Interview patients or relative of patients to be admitted

Input relevant information to Patients’ Record

Check the availability of Private Rooms

Check the eligibility of the Patient for insurance

Make report for admission and discharges

DBP Service Corporation Contractual Clerk, February 2013-July 2015

Laboratory

Input laboratory tests and issue a charge slip

Medical Records

Make Mortality Report for the Statistician

Write summary of Patient’s record

Other administrative work as deemed necessary

Admitting Section

Interview patients or relative of patients to be admitted

Input relevant information to Patients’ Record

Check the availability of Private Rooms

Check the eligibility of the Patient for insurance

Make report for admission and discharges

Milko Ice Cream Branch Manager, January 2011-Present (Part-time, Family Owned Business)

Schedule delivery

Payroll of employees

Purchase Order and Sales Invoice

Monitor Inventory

Conduct Meetings

Thaiporn Patcharawat English Teacher, September 2011-September 2012

Teach children English using Flash Cards, Drawing on the Blackboard, and Songs

Create Lesson Plan

Make Semester Examination

Raj Technologies Inc. (TI Phils. Inc.) Administrative Support, November 2009-March 2011

Monitor SLA (Service Level Agreement for IT Supports)

Troubleshoot and/or assess users concerns and/or requests

Provide Reports as needed by the IT Department

Route necessary documents for Requisition, for Purchase, and Create Requisition for Purchase in SAP

Provide Recommendations for the Supplier

Assess the expenses of the department for the month

Route Sales and/or charge invoices for ATP(Authority to Pay)

Submit to Finance invoices and/or documents for payment

Submit Accruals for the month

Check SAP inputs for Payments

Check term of Purchase Orders raised for renewal and/or Modifications

Provide documents for the Application for Mobile Phones, Roving Phones, and Internet Access

Route necessary documents for approval

Contact Service Provider for the Survey, Installation, and Problems regarding Telecommunications and Internet Access

Monitor the Telecommunication and Internet expenses

Organize, coordinate, and/or create meetings and schedules for IT Personnel as deemed necessary

Create conference using WebEx for IT Personnel as deemed necessary

Ensuring 5S compliance

Raj. Technologies Inc. (TI Phils. Inc.) Helpdesk Agent, July 2009-October 2009

Assist user in 1st level IT problems and concerns

Monitor Alarms from MOM, SCOM, PM, etc.

Notify 2nd level IT for alarms

Installation of different applications as available in TI database

Troubleshoot minor user problems and concerns

Create Tickets for requests and concerns raised by TI users

Ensure 5S compliance

Micropay Lending Loan Officer, February 2008-July 2009

Assist and Assess clients in determining appropriate loans

Provide documents needed for the processing of the loans

Monitoring the payment of clients

Conduct Credit Investigation for Possible Creditors

Collect Payments

Create documents or reports necessary for the Business

KWE (TI Phils. Inc.) Documentations (Shipping Dept.), May-Dec 2007

Provide HAWB and MAWB for the shipment

Document all the necessary details such as the weight, number of boxes, type of device, etc.

Provide necessary documents to Customs

Check Tally of Actual Packing and documents

Monitor the ETD and ETA

Prepare documents needed in the shipment

Prepare documents thru AEDS for customs

T. Young Constructions Office Staff, July-March 2007

Note the necessary items and quantities to be purchased

Send Purchase Order to appropriate suppliers

Document the Accounts Payable and Accounts Receivable for the month

Create weekly Pay slips for the workers and twice a month for the Engineers and Administration

File necessary documents

Check Inventory

EDUCATION

Bachelor of Science in Industrial Engineering, June 1998-March 2005

St. Louis University, Baguio City

Caregiver, November 2006-May 2007

Philippine Metropolitan Training Institute, Inc.

EXPERTISE

Office procedures, Reception Support, Minute taking, Data Management, Customer Service, Diary Management, Filing/Archiving, Meeting Presentations, Multitasking

ADDITIONAL SKILLS

Computer: Microsoft Office, Photoshop, SAP, Adobe PDF, HTML, CSS, SharePoint

Language: Fluent in English and Filipino, Basic Mandarin, Basic French, Basic Thai

REFERENCES

AVAILABLE ON REQUEST

Contact this candidate