Customer Service Management

S.SATHISH

Address *, ********** ******, ********** *****, Chitlapakkam

Chennai - 600064

E-mail id *************@*****.***

Mobile 984*******

OBJECTIVE

Intend to obtain a position where I can improve my multiplier of management skills, quality assurance, training experience, customer service and a successful track record in an organization.

STRENGTHS

Good work ethics with excellent communication and interpersonal skills

Thorough understanding of the fundamental principles of business administration and their practical usage

Good in Understanding of Management logic and ability to work well in both a team and individual environment

Profound managerial qualities and skills to handle multiple teams simultaneously

EDUCATION

Name of Institution

Qualification

Year of Passing

Board

Percentage / Class

Thangavelu Engg College, Chennai

MBA- HR & Systems

2012

Anna University

First Class

Tamilnadu Open University

B.Sc., Hotel & Hospital mgmt

2008

TNOU

First Class

DR.M.G.R Hotel Management &Catering Technology

Diploma in Hotel Management &Catering Technology

2007

DOTE

First Class

Findlay Hr. Sec. School, Mannargudi

XII

2004

State Board

62%

Findlay Hr. Sec. School, Mannargudi

X

2002

State Board

55%

TECHNICAL KNOWLEDGE

Operating Systems: All Windows Platform

PROJECTS DONE

TYPE OF PROJECT

TOPIC

COMPANY

DURATION

SUMMER PROJECT

“A Study on Overall Company’s Structure and its organizational Performance”

CAFÉ COFFEE DAY. Chennai

4 Weeks

(2011)

MAIN PROJECT

A study and Analysis on “Performance Appraisal”

VV TITANIUM PIGMENTS.PVT. LTD

Thoothukkudi

4 Months

(2012)

WORK EXPERIENCE

International Travel House Ltd Chennai

Car Rental Division

July 2016 - Till date

Roles & Responsibility: Supervisor

Team handling

Handling day to day operations

Grievance handling

Taking bookings form Corporate Clients Inbounds and Out bounds

Sending outbound bookings to other branches according to the location of car usage

Explaining the types, locations and cost of services offered

Allotting cars according to client needs and organizing the daily reservations according to the availability in fleet / outsource. Schedule planning and organizing cars for Events.

Maintaining Car Movement Register and Driver Register

Handling client quires, complaints and working to resolve the disputes on a timely basis

Performing customer service duties on an as needed basis

Ensuring all vehicles are clean, ready to rent and drivers with perfect uniforms to provide excellent customer service

Generating duty slips in Car reservation software CRMS and CRMS Smart Billing

Ensuring on time reporting to clients places

Preparing and submitting daily lists and report logs to the Manager.

Maintaining petty cash and direct payments

Carzonrent India Pvt. Ltd, Chennai

March 2012 – Jun 2016 Team Leader

Roles & Responsibility:

Team Handling

Sub Locations remote Handling

Taken care of rent car (selfdrive) division

Handing day to day operations

Grievance handling

Fleet handling

Taking bookings form Corporate Clients Inbounds and Out bounds

Explaining the types, locations and cost of services offered

Allotting cars according to client needs and organizing the daily reservations according to the availability in fleet / outsource.

Schedule planning and organizing cars for Events.

Maintaining Car Movement Register

Handling client quires, complaints and working to resolve the disputes on a timely basis

Performing customer service duties on an as needed basis

Ensuring all vehicles are clean, ready to rent and drivers with perfect uniforms to provide excellent customer service

Ensuring on time reporting to clients places

Maintaining petty cash and direct payments

Café Coffee Day, Chennai

2007 –2010 Branch In- Charge

Roles & Responsibility:

Taking care of day to day operations

Store maintenance

Team handling

Customer Handling

Excellent customer service

Maintaining petty cash

Grievance handling

PERSONAL DETAIL

Date of Birth : 18-04-1987

Father’s Name : S.Sekar

Gender : Male

Status : Married

Languages Known : English, Tamil

Nationality : Indian

DECLERATION

I hereby declare that the information furnished above is true and correct to the best of my knowledge.

Date:

Place: Chennai Sathish.S

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