Administrative Assistant, Front Desk, Clerical

Linda Ribaudo Cell: 201-***-****

** *** *****, **** *****, NY 11755 Email: ********@***.***

Summary:

Certified P-3 Teacher specializing in special education. Highly effective at multitasking and working under pressure to accomplish goals and objectives. Currently a Paraprofessional with over seven years’ experience in special education from preschool to twelfth grade. Ten years’ experience in guest services with administrative assistant duties and twelve years’ experience as a sales associate with human resource duties in the fashion retail industry.

Professional Profile

Microsoft Office

MS Outlook

MS PowerPoint

MS Excel

Organization

Planning & Time Management

Social Media: Facebook, Instagram, Snapchat, Pinterest, LinkedIn

Attention to Details

Reservations

Inspires Creativity

Multitasking

Drop Box, iCloud, Google Drive

Bilingual: English & Italian

Professional Experience

Garfield High School, Garfield, NJ

September 2013 - Present

Paraprofessional

Responsibilities:

Provide support to the teacher within the assigned classroom with specific responsibilities for assisting in the supervision, care and instruction of special needs students in the regular classroom or in a self-contained classroom.

Operate and cares for technological equipment used in the classroom for instructional purposes.

Provide lesson plan suggestions to the teacher to be used in their classroom.

Organize classroom activities such as: Jeopardy, Family Feud, and Who Wants to be a Millionaire.

Perform teaching duties when the teacher is absent.

Job Coach to help high school recent graduates for ages 18 years or older in entering the workforce to develop employment skills and careers. Helped students assess employers' needs and prepare for the interview.

Volunteer Meals with a Mission in Garfield, NJ with my Special Ed class to help prepare food to be served or delivered for several shelters, low income families and to veterans.

Holy Trinity School- Preschool ANNEX 2, Garfield Public Schools, Garfield, NJ

November 2012 – June 2013

Paraprofessional

Responsibilities:

Assisted the lead teacher with instructing and supervising children in classroom activities, especially those children identified as having autism and other disabilities.

Worked with individual children or small groups of children to reinforce new skills initially introduced by the lead teacher.

Continuously monitored children to ensure safety at all times.

Marriott Hotel, Saddle Brook, NJ

March 2000 – February 2010

Front Desk Associate/Supervisor

Achievements:

The Spirit to Serve Award

Responsibilities:

Accountable for all operations of front desk such as: Handled all aspects of guest hospitality & customer service, including taking ownership of guest problems and fining solutions, tracking incidents and follow ups. Booked all guests requests such as dining and entertainment or travel arrangements.

Improved office organization by compiling daily reports, organizational charts and data reports using Microsoft Excel functions to the general manager, front desk and all other managers throughout the hotel departments.

Trained new employees on hotel policies, front desk procedures and computer software system.

Answered multiple phone lines, transferred calls to corresponding departments, filed contingency records, daily reports such as the feedback sheet and all other logs accordingly.

Performed administrative tasks such as filing, shredding, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use or for guests at their request.

Lord & Taylor, Garden State Plaza, Paramus, NJ

November 1996 – July 2009

Sales Associate & Human Resources Clerk

Achievements:

Earned the diamond star for using the 5-steps of friendliness for outstanding service.

Responsibilities:

Trained all new employees on how to operate the register, store policies and the 5-steps of friendliness.

Handled all customer inquiries effectively by identifying their needs, approaching complex situations and resolving problems to maximize efficiency.

Investigated customer complaints to identify the problem and resolve issues.

Assisted the Human Resources Department by maintaining the schedule/tardiness reports, scheduled interviews, candidate screening and applicant tracking. Handled customer complaints and sales tracking.

Assembled new hire packets by gathering all their personal documents.

Education

Montclair State University, Upper Montclair, NJ

Bachelor of Arts in Family & Child Studies with Concentration on Early & Middle Childhood

Dean’s List

May 2006

Berkeley College, Woodland Park, NJ

Associate Degree in Fashion Marketing & Management, Specialization in International Fashion Marketing

March 1998

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