Customer Service Project

KIKECHI C JEMIMAH, P.O Box***** -*****, Nairobi

Mobile:071*-****** Email:*********@*****.***

PROFILE

A Nutrition specialist with 7 years working experience in coordination, implementation and management of nutrition programs to improve quality of life through nutrition and health interventions and activities that build the local capacity.

Knowledge of nutrition surveillance and information systems, MOH systems CMAM, IYCF, micronutrient initiatives and experience in conducting nutrition assessment’s to help conform to the national and county nutrition guidelines.

Experience indevelopingworkplans/schedules,trackingandmonitoringprojectactivities to enable participatory feedback mechanisms to project the plan

EDUCATION AND QUALIFICATION

2015 September-date-Jomo Kenyatta university of Science and technology-MSc in Project management.

2012-2015-Kenya institute of management-post graduate Diploma in project management

2005-2009-Kenyatta University– BSc Food Nutrition and Dietetics

2007-2008-Anglican Church Kakamega -Certificate in computer Applications

2000-2003-St Joseph’s Girls’ High School Kenya Certificate of Secondary Education

1992-1999-Milimani Primary School Kitale – Kenya Certificate of Primary Education

PROFESSIONAL EXPERIENCE

March- 2015- Date: Banc Assurance Officer Family Bank Nakuru Finance.

I carry out a detailed fact find view of potential clients and recommend an appropriate insurance policy, prospecting for clients for provision of insurance and maintaining a regular follow-up with clients to maintain a strong customer service.

Compiling weekly pipeline list for target customers and calling them to schedule for appointments with a view for new non financed business deposits and account opening

Product training to team members in the 5 Branches I support.

Embracing team work through activations with the marketing team and closely working with the credit team for referrals.

October 2014-March 2015: Financial Advisor Britam insurance

Prospecting for clients for the provision of insurance products specifically life insurance and education plans

Make accurate presentation of products and services to individual and corporate clients.

Provide consistent support and service to these clients for the entire duration of their insurance according to their requirements to maintain a strong customer service

October to December2013: Research assistant/data entry clerk FHI 360

Moderating focus group discussions ensuring all attendees participate actively

Identified Mobilized and Gained consent from participants, identified sites suitable for holding FGDs, recorded and took notes

Reviewednotesforcompletenessandaccuracyandmaintainedconfidentialityof the data collected and transcribed the data to English using MS word

June -August 2013: Transcriber/ Data entry clerk KAP Survey MOPHS

Uploading data using Census and Survey program(CS-Pro) and transcribing recorded data into MS word

August 2012 Research Assistant AMREF-Maanisha

(African medical research foundation)

Arranged for and conducted key informant interviews to the CSO officials to assess their level of managerial capacity and administered Focus Group

Discussion to men, women, youths, Most a Risk Population and children at different levels as the beneficiaries of Maanisha

UsedQualitativeResearchMethodsofdatacollection(SBQs)administeredthem toCSOsbeneficiariestoassesstheimpactofMaanishaprojecttotheirlivesand

Interviewed

February-August 2012-Project Assistant (AMREF-Maanisha Project Kakamega

Provided technical support,training and capacitybuildingof CSOs and supported the management of the project activities

ParticipatedindevelopmentofprojectworkplansandreviewedProjectactivities at key intervals to enable participatory feedback mechanismsandensure implementation donewithin the budgetand its timelines

Assisting in documentation of best practices, human interest stories and lessons learnt amongCSOs for purposes of knowledge sharing and documentation

Conductedfieldvisitstoallgroupsandsuccessfullymonitoredandmentored105

CSOs and supporting in the development of behavior change materials and ensured intervention strategies include the needs of MARPs/vulnerable

CarriedoutcapacityassessmentofCSO/FBOsearmarkedforfundingtoensure that the ‘right’ CSOs are given the grants to implement HIV&AIDS activities, monitoringandevaluationofCSOincomegeneratingactivitiesandpostingthe

data on the Monitoring and Evaluation database

Developing relevant materials to support field activities and reporting as per donor requirements (.i.e. activity reports, zonal monthly reports and monthly capacity building department reports)

Capacity building of CSOs in record keeping, financial management, management of income generating activities and project proposal development

Aug 2010- March2012: Nutrition Officer in charge -St. Mary’s Mission Hospital

Project planning and implementation

Coordinatedandimplementedthenutritionprogramwithinthehospitalthrough providing guidance to project partners like AMREF and supported the managementofthenutritionprogramthroughcapacitybuildinghealthworkers and providing technical support.

EnsuredthatinterventionmeasurestargettheMostatriskpopulationsinthe community through screening and developed annual hospital work plans and ensured monitoring of the nutrition activities in close intervals which enhance participatory feedback mechanisms

Developedhospitalnutritionbudgetsandensuredtimelyimplementationandthat the nutrition program conforms the national guidelines, lead the project team in identifying the inputs forth implementation of nutrition activities and was responsible for maintaining the strategic direction of the nutrition program and that monitoring reporting and evaluation is done as per the work plans

Throughsystemsstrengtheningmeetingsensuredagoodrelationshipwithother projects is maintained for a harmonized approach, developed monthly work plans budgets and did tracking at the community program level and supervised educationandpromotionofIYCFthroughsupportgroupsatthehealthfacility and documented lessons learned in a detailed manner and shared with other partners for project development

Capacity building, monitoring and evaluation

Stock monitoring and procurement/supply of Nutrition supplies to satellite clinics, Monitoring and evaluation of community based activities through demonstration of food selection and preparation at the health facility and developing

Conducting on job/classroom trainings on CMAM, IYCF, nutrition and HIV to MOH staffs and community health workers, implemented high impact nutrition intervention activities and ensured that facilities have monthly health education sessions on promoting IYCN practices

Participated in nutrition assessments and surveillance activities in Mumias district targeting community groups like outreach programs and national surveys(KAP Survey)to asses MIYCN interventions at the community level

AssedthetrainingneedsoftheHospitalstaffanddevelopedatrainingprogram through CMEs

Reporting and data management

Reported timely and accurately all relevant nutrition information for comprehensive development of the project and provided regular updates to the nutrition coordinator on progress and challenges verbally and in written

Coordination and compilation of activity monthly and Quarterly Reports from SFP satellite clinics and timely reporting to the donor and the District nutrition Officer

ParticipatedinpreparationofhospitalBudgets,workplansanddocumentation of the nutrition supplementation process and success stories/lessons learnt from beneficiaries for Organizations knowledge management and participated in the hospital management committee for proposal development

Compilingthenutritionactivityreportswiththeassistancefromotherstaffsand maintainedproperfillingsystemsplusensuringthatallmobileclinicshaveall the activities materials

Networking and staff management

Ensured that all nutrition information on nutrition implementation and updates is passed correctly and timely to the staff

Provided leadership and direction on project budgets and work plans supervised staffs implementing the nutrition program at the facility and community level

Enhanced networking through attending nutrition coordination meetings, seminars and stakeholders forums and documented lessons leant for quality programing and Supporting in linkages strengthening between implementation partner organizations,Districthealthandcommunitybasedcarecoordinator,District

Children officer and District nutrition officer and the community to ensure nutrition activities are in line with the national strategies

May – August 2008: Clinical internship Kenyatta National Hospital

Monitoring and evaluation of both group and individual nutrition programs, Diet assessment, counseling on diversified food intakes, Making feeding

Regimens and management of malnutrition through preparation and administration of therapeutic feeds.

LANGUAGES

English- Excellent written and oral proficiency

Kiswahili-Excellentwritten and oral proficiency

Willingto learn other languages as appropriate

WORKSHOPSAND SHORT COURSESATTENDED

2012 -Attended Organizational Development and System Strengthening Training for

CSOs organized byAMREF- Maanisha programme.

2011 -Certificate in infant and young child nutrition Survey, PATH/MOPHS Coast.

2009 - Certificate, Infant and Young Child Feeding [IYCF], APHIA 11 Western, Nutrition and HIV APHIA11 Western

HOBIES&INTERESTS Travelling, Reading and Community service

REFEREES

Mr. Robert mbogo

Branch manager

Mr. Festus Kiplamai

Lecturer

Mr. LungahoNicholas

Project Officer SD/OVC

Housing finance

Kenyatta University

AphiaplusKamili

P.O Box519-20100

P.O Box43844-00100

P.O Box3289-60200

Nakuru

Nairobi

Meru

**********@*****.***

*.********@*****.***

*******@*****.***

Mobile: 072*******

Mobile: 072*******

Mobile: 072*******

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