Customer Service Sales

Tatanisha Fisher

***** ********** **** #*** *******, TX 77042 Phone: 760-***-**** E-Mail: *******************@*****.***

Professional Summary

Call Center Representative versed in providing customer support in a high-call volume environment. Superior telephone etiquette and computer skills, typing 40+wpm. Professional and exemplary customer service skills, with more than six years experience. Driven and motivated to deliver transformational experiences in a call center environment. Adapts well in diverse customer care environments.

Experience

ACS - Customer Service Representative 09/2009- 03/2011

Provided exemplary customer service, managing a high-call volume average of 70-80 calls per shift.

Handled customer inquiries and complaints in a professional manner.

Provided customers with new product information, sales and current promotion offerings.

Successfully acquired 40+ new customers a month, generating 70% growth in revenue.

Assisted customers with technical support. Processed sales and bill payments.

Handled communication with vendors, regarding back order availability, future inventory and special orders.

IRT – Customer Service Associate 01/2012- 11/2013

Managed high-call volume with tact and professionalism. Provided excellent customer service.

Handled customers new device orders and shipping for ASURION.

Ensured all customer information was verified for tracking purposes.

Addressed and resolved customer’s product complaints.

Dispatched tow trucks through a 3rd party roadside assistance company.

WalMart - Cashier 06/2013- 12/2014

Responsible for processing all cash, debit, credit or check transactions. Extensive cash handling.

Handled all customer merchandise returns/ exchanges.

Assisted customers with special needs and request. Provided excellent customer service.

Stocked shelves and marked merchandise.

Home Instead Care – Home Care Provider 01/2015- 03/2015

Responsible for patients well being, assisting with preparing meals, feeding, grooming and bathing.

Assisting patients with moving in & out of beds, wheelchairs and vehicles.

Scheduled and accompanied patients to all medical appointments.

Maintained a clean, healthy and safe environment.

Education

Hoover Senior High School- HS Diploma 06/2009

Creative marketing sales customer service management call center decoding aptitude communication strategic knowledge procedures ambiguity leadership enrich budgeting scheduled telephone solution solver information skilled experienced

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