Customer Service Warehouse

FRANKLIN, MICHAEL T.

*** *********** ***** ******** ****, Texas 281-***-**** cell 281-***-**** home

OBJECTIVE

A solution orientated, result driven and versatile Warehouse Lead with more than 20 years of professional warehouse experience in quality control and process improvements. Demonstrated expertise in reducing cost, increasing revenues with minimal employee turnover. Proven skills in increasing production with existing staff and developing strong communication skills in a team setting. Hard working and detail orientated, with the ability to multi-task effectively.

SKILLS PROFILE

- Forklift operations, inventory control, cycle counts, shipping and receiving. Scheduling and shipping UPS, Federal Express and DHL. Skilled with Gate valves, Globe valves, Check valves, Ball valves and Y-Pattern valves, experience with gears & actuators, assemble, disassemble and test valves. Order pickers and reach truck experience.

EMPLOYMENT HISTORY

The Newdell Company

2001 2015

Warehouse Lead

-Supervised activities and personnel on receiving and shipping dock. Matched packing slip orders and input information into the ERP system. Keeping staff motivated and encouraged. Providing a cohesive and productive work environment. Handled returning merchandise to vendors and restock. Worked with new clients and current customers making sure to maintain a professional relationship and excellent customer service. Implemented monthly cycle counts as well as participate in the yearly inventory processes. Maintain warehouse to comply with safety rules as well as keep warehouse clean and space sufficient for orders when warehouse is overstocked. Supervised all activities on the shipping dock. Handled all UPS, Federal Express and DHL packaging. Stocked and pulled orders via forklift. Unload pallets as well as prepared orders to be shipped. Extensive forklift activity pulling and restocking merchandise. Worked in make ready to get merchandise shipped to vendor as well as load and unload trucks.

Education

Willowridge High School 1988

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